TS1702 I have installed a free application of educatsion category (my coloring prncil) which it said free. Anyway my account was charged and nothing come up to my ipad now. Pls check for me now and if possible i need to cancel my apple id now caz i feel n

I feel uncomfortable using apple account since last night i have created apple id and already charged for that. Also i downloaded one applicatiion (istorybook) which is said it free, and it was ok for last night. Today, just a few minutes ago, i have downloaded one more application which is said free but now i was charged form downloaded that applicatioin (my coloring pencil) and now it hasa not come up to my ipad. So i feel not so much secure using apple id which not the same as i used to have my apple id for Mac. Pls check for me, and if possible i need to cancel my apple id account. How can i do that?

User to user forum.
No Apple here.
We have no access to anything.
http://www.dummies.com/how-to/content/how-to-report-an-iphone-app-problem-from-y our-comp.html

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Hi my account was charged and i didnt buy any apps know im negitive in my account pls refund my money.

Pls refund my bank account

You are not talking to Apple here. We are just other users like you. There are no refunds to be had on this site.
Select your country from this website and contact iTunes for help.
http://www.apple.com/support/itunes/ww/

TS1368 My iTunes account was hacked and charges were made from some other computer. Now my computer isn't being recognized and I need to enter security answers I never provided answers for and cannot access my account to make a purchase. I need help!

My iTunes account was hacked and fraudulant charges were made. Now when I try to go into my account from my personal computer, it states that "this is the first time using this computer, please enter answers for security questions," I never answered any security questions and cannot change or edit that because it tells me I'm entering the wrong info. How do I get a live person to help me through this so I can return to making purchases on my own account?

Does anyone have any suggestions?

HT2534 what if i place a credit card information in my account and i have purchase a free apps will i be charge on that?

what if i place a credit card information in my account and i have purchase a free apps will i be charge on that?

geneviemaude07 wrote:
there would be no hidden charge to that?
Hidden or otherwise, no charge...
I'm not sure that you can remove your credit card information once you have added it. I think you will just have to live with the fact that Apple has your credit card number. Of course, that could be quite useful on the day that you decide that you want an App that does need paying for.

I downloaded the Mac Guard malware today. Then downloaded Apple update to remove it. But it was compromised for like 3 hours. Do I need to cancel all my credit cards now? I'm so freaked out! Please help.

I downloaded the Mac Guard malware this am. Then downloaded Apple update to remove it this afternoon. But it was compromised for like 3 hours. Do I need to cancel all my credit cards now? I'm so freaked out! Please help.

If you supplied name, card number, expiry etc. then your details are already available for sale/abuse and you should cancel at once.

I have just downloaded free trial versions of photoshop, lightroom and illustrator. Photoshop and lightroom working perfectly, illustrator saying the licence has expired and I my now purchase it. Help.

I have just downloaded free trial versions of photoshop, lightroom and illustrator. Photoshop and lightroom working perfectly, illustrator saying the licence has expired and I my now purchase it. Help.

http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

Hi, i have installed a creative suite design standard few weeks ago but adobe Acrobat not run. When i launch it, Acrobat always ask me to accept "license agreement". Thanks for help

Hi, i have installed a creative suite design standard few weeks ago but adobe Acrobat not run. When i launch it, Acrobat always ask me to accept "license agreement". Thanks for help

http://www.interworks.com/blogs/rclapp/2011/07/20/adobe-acrobat-asking-accept-eula-after-u pdating-1010

How come when I sync my 4th gen. nano it says its syncing and when its done i disconnect it and go into music and it says no songs then i go into settings and it says i have 1.0GB free but theres no videos, no music, nothing on the iPod

how come when I sync my 4th gen. nano it says its syncing and when its done i disconnect it and go into music and it says no songs then i go into settings and it says i have 1.0GB free but theres no videos, no music, nothing on the iPod

http://discussions.apple.com/docs/DOC-5142

A fraudulent order placed on my account was cought and cancelled by Verizon, but I'm still being billed for it.

I am a Verizon customer in North Carolina. For the past few months I have been unsuccessfully trying to correct a problem with my account that seems to be getting so out of hand that now when I call to address it, the Verizon representative can’t understand the issue. So I’ve decided to put the issue down in writing to see if someone here can help me…
On May 22nd I received a text stating that my address had been changed. Shortly thereafter I received a phone call from the Verizon fraud department trying to verify an order that was placed on my account. When I told them that I had made no such order, It was explained to me that someone had likely obtained my account info and fraudulently ordered equipment in my name to be sent to an address in Ohio. I was told that the order would be cancelled, my address was changed back to my correct North Carolina address, my MyVerizon account was deleted and I would have to create a new one, and that I would not see any impact on my bill as a result of this issue.
The following bill I received, dated 6/21/14, included $84.66 of normal charges that I had seen on pretty much every bill before that, and $65.71 worth of equipment charges (which included a $24.99 Edge Agreement payment, and $40.72 for Ohio State sales tax) that were a result of the fraudulent order. When I called to complain about it, I was told by a rep in the Billing Department that there was nothing they could do to correct it, and I would have to speak with the Fraud Department. They forwarded my call to a number that no one answered. Eventually a machine picked up and stated that I would have to fill out a form and someone would call me back, and the machine hung up. I then paid the amount I owed of $84.66 on 7/15/14.
The next bill, dated 7/21/14, showed; a balance forward of $65.71, monthly, usage and tax charges equaling $94.63, a late fee of $0.41, and equipment charges of $24.99 (fraudulent Edge Agreement). When I called this time I spoke with a rep that actually did a very good job of explaining the situation to me that even though the order was cancelled, the Edge Agreement that was signed in my name (fraudulently) had to be cancelled through a different process, and only the fraud department could initiate it. She stated that the “form” that had to be completed to get the fraud department to call a customer back was only available to employees, and not the public, so she would have to make the request. She also stated that she’d put a note in my file that an issue with my bill was being worked on so that my service would not be shut off. I never received a phone call from the fraud department. I then paid the monthly usage and tax fees of $94.63, and the late fee of $0.41 (even though I didn’t really owe it in my opinion), totaling $95.04 on 8/18/14.
The next bill dated 8/21/14, showed; a balance forward of $90.70 (which equates to the equipment charges of $65.71 and $24.99 from the previous two months), an Adjustment of -$10.00 (which was a correction made when I questioned the overusage fee from the previous month), $84.60 of monthly usage and tax fees, a $0.84 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). Again, this time when I called I was told the billing department could not help me, I was forwarded to the fraud department and the machine hung up on me. I then paid $74.30 to cover the monthly usage and tax fees on 9/11, while taking credit for the -$10.00 adjustment that I essentially overpaid the month before. Due to a math error on my part, at this point I should have owed $0.30 because I owed $74.60 ($84.60-$10.00) and only paid $74.30.
The next bill dated 9/21/14, showed; a balance forward of $116.83 (which equates to the equipment charges of $65.71, $24.99, $24.99 from the previous three months, the $0.84 late fee from 8/21, and the $0.30 balance that I actually owed), an Adjustment of -$1.14 (due to a “Fed Univ Srv Credit”), $84.60 of monthly usage and tax fees, a $1.25 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). This time when I called, I was forwarded to the fraud department, and someone actually answered the phone! After explaining the situation yet again, I was comfortable that the rep understood my situation, and I was told that they would submit an Edge Agreement cancelation form, which would have to be reviewed by their superior, and then the account would move on to someone who did some kind of balance analysis to see how my account was to be credited for charges that were a result of this fraudulent Edge Agreement. They said I would receive a phone call in a few days to verify the changes that were made. I never received a phone call. I then paid $84.60 to cover the monthly usage and tax fee on 10/1. At the time I made the payment, I wasn’t sure what the -$1.14 adjustment was for, so I didn’t account for it in the payment. Though, understanding now that it had nothing to do with my account problems, I basically made an overpayment of $1.14 in the 10/1 payment, and accounting for the $0.30 that I actually owed from the previous bill, at this point, my account should be at -$0.84 ($0.30-$1.14), that is that $0.84 is owed to me from Verizon.
Which comes to my latest bill, dated 10/21/14. The bill shows; a balance forward of $141.93 (which equates to the equipment charges of $65.71, $24.99, $24.99 and $24.99 from the previous four months, the $0.84 late fee from 8/21, the $1.25 late fee from 9/21, and the -$0.84 balance that was actually owed to me), $84.61 of monthly usage and tax fees, a $1.36 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). When I called this morning, the rep I spoke to didn’t seem to know which way was up, and didn’t see any problem with my account. As I started to explain the whole situation again, we were disconnected, which prompted me to write this letter. Because I’m tired of explaining this to everyone I speak to, every time I call, and the story just keeps getting longer. I will be making a payment today in the amount of $83.77 to cover the $84.61 of monthly usage and tax fees, and accounting for the -$0.84 starting balance that I should have.
At this point, I’m receiving 2-3 automated phone calls and text messages from Verizon on a daily basis (which could probably be considered harassment) telling me my balance is past due, yet when I do finally get someone on the phone who understands my issue, I’m told that things are being done to resolve this, but obviously they are not. I need this issue to be corrected ASAP. I’m done trying to explain this issue over the phone. I NEED SOMEONE TO CONTACT ME IN RESPONSE TO THIS LETTER, TO EXPLAIN TO ME HOW THIS ISSUE WILL BE RESOLVED BY VERIZON. I will continue to make the payments that are valid due to my usage, but I will not pay any fees associated with an order that was not only identified by Verizon to be fraudulent, but was cancelled by Verizon within the hour that it was made.
Secondary to the issue explained above, I also have an issue in regard to my Hardware Upgrade Eligibility date. When the fraudulent order was made my upgrade eligibility date was reset to 24 months after the order was made (05/2016). Since the order was cancelled, and the issue above should be resolved shortly, my upgrade eligibility date should be put back to the date it was at before the order (which was sometime in March of 2015, which corresponds to the date that my contract ends). If my upgrade eligibility date is not corrected, and my contract expires, I will not be staying with Verizon.
As I write this letter, I have received yet another text message informing me of my past due balance. PLEASE contact me at your earliest convenience, or forward this letter to someone who can help me resolve these issues.

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

HT201303 how do i associate a different apple ID with my ipad? I need to do this bc my gmail account was hacked and a hoax email sent out from it. so i opened a new gmail account and want to associate this new email with my ipad

how do i associate a different apple ID with my ipad? I need to do this bc my gmail account was hacked and a hoax email sent out from it. so i opened a new gmail account and want to associate this new email with my ipad

To check if you have a virus, you can download ClamXav
also, go to Applications>Utilities>Activity Monitor and see if there's anything that you don't recognize, and check your sent email to see if you've been sending emails without your knowledge.

I just installed the free trial Adobe Acrobat XI Pro and it is not allowing me to freely convert a pdf to a word document????!!!!

I just installed the free trial Adobe Acrobat XI Pro and it is not allowing me to freely convert a pdf to a word document????!!!! Why is this? Does anyone have this problem?

When you report a problem you should always try to include as much relevant information as possible. Saying "it doesn't work, help me!" is not very helpful to us, because there could be a million reasons for it not working... What exactly happens when you try to convert a PDF to Word? Are there any error messages? How exactly are you trying to do it? Also, what operating system do you use? What version of Word? What exactly version of Acrobat? etc.

HT1311 i need to cancel an apple id account. Can you do that for me?

I need to cancel a apple id account. Can you do that?

No, we can't.
Why? Do you understand that any purchases made with that Apple ID are forever associated with that Apple ID and will be lost if you delete the Apple ID?
If you have changed your email address, then you can change the Apple ID to the new email. Follow these directions:
http://support.apple.com/kb/HT5621

Hi everyone,I have an Ipod 5 and its not sliding.it was working perfectly fine till last night.It was charging and i was texting,so then my mom called me then when i came back its stop sliding(i cant get in)HELP!!!

hi everyone,I have an Ipod 5 and its not sliding.it was working perfectly fine till last night.It was charging and i was texting,so then my mom called me then when i came back its stop sliding(i cant get in)HELP!!!

If not successful try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have installed photoshop elements 12. when I try use the editing features it said that i must login to Adobe to register the product. but each time i try to it said there is a problem. help the problem stated that the internet is not connected, but that

i have installed photoshop elements 12.
when I try use the editing features it said that i must login to Adobe to register the product.
but each time i try to it said there is a problem.
help
the problem stated that the internet is not connected, but that is not the case.

I had the same issue and I'm running Windows 7. Tried working with technical support for several hours but they were no help. They just had me doing the same things over and over, offering no real answers. I finally got fed up and have decided to return my product for a full refund.

My iPad screen went black suddenly and is not coming back on. However i can still hear sounds when there are notifications but nothing comes on the screen. It remains blank. What is the problem? I NEED ASSISTANCE A.S.A.P!!!

My iPad screen went black suddenly and is not coming back on. However i can still hear sounds when there are notifications but nothing comes on the screen. It remains blank. What is the problem? I NEED ASSISTANCE A.S.A.P!!!

Try Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

TS1702 I have installed a free application of educatsion category (my coloring prncil) which it said free. Anyway my account was charged and nothing come up to my ipad now. Pls check for me now and if possible i need to cancel my apple id now caz i feel n

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