TS1702 I just restored my iPhone from a backup, and 17 apps couldn't be restored because "the app could not be found."  But it's sitting right there in iTunes under Apps.  What's up with that?

I just restored my iPhone from a backup, and 17 apps couldn't be restored because "the app could not be found."  But they're sitting right there in iTunes under Apps.  What's up with that?

You haven't told us what you've done to troubleshoot thus far.  What's up with that?

Similar Messages

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    I restore my iPhone from a backup , and I lost the photos on the device. How can I restore them ?
    is there anyway to help to :"?

    I thinks , I pressed restore, and then it restored everything from the previous backup. Unfortunately the most recent photos and videos were not included so I reckon they are lost forever...
    Unless you have any suggestions?

  • I restored my iPhone from a backup and apps were deleted, but the space they took is still unavailable on my phone?

    I had to restore my iPhone from a abckup which I made last night, and when I did, it deleted all my apps. I don't mind, but the amount of space they took up is stilll being taken up on my phone, just in the "other" category. I don't understand why, and I will need to delete some of it so I can redownload the apps. How do I do this?

    http://discussions.apple.com/docs/DOC-5142
    http://support.apple.com/kb/ht1867

  • Help, just got a new hard drive installed and now my videos say, "a necessary data reference could not be found"

    Help, just got a new hard drive installed and now my videos in iPhoto say, "a necessary data reference could not be found"

    Not sure what happened but I was able to click on the movie, go to File then Reveal in Finder, then drag it to my desktop and then drag it back into iPhoto and it worked. 

  • HT201328 Hi, Have updated iphone from 4.3 and had to do a restore which has now rendered my phone useless as it say the sim is not valid. I am in Colombia and this is very frustrating as I cannot just pop to the apple store here. Please Help...

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    Sounds like you have a phone that was hacked to unlock it. Updating has re-locked it to the original carrier. ONLY the carrier it is locked to can authorize unlocking it. Contact them.

  • I restored my iphone from a backup that is about one month old (because all my contacts had disappeared). Is it possible to retrieve the text messages that occurred after that back up. They disappeared after the restore.

    I restored my iphone from a backup that is about one month old (because all my contacts had disappeared). Is it possible to retrieve the text messages that occurred after that back up. They disappeared after the restore.

    I don't know if I'm on the same page as you.
    But if you backed up the phone with those contacts pictures notes etc, you should get them back.
    After restoring your phone, use the back up that done when you had those contacts messages etc??

  • If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?

    If I restored my new iPhone from iCloud backup, and I delete the old iPhone backup to make room on iCloud to back up my new phone, will it delete everything on the new phone?

    I have this exact same issue.  Replaced my iPhone 4s with the new iPhone 5s, setting up my new iPhone 5s to restore from iCloud.  This completed and now I am unable to delete my old iPhone 4s iCloud backup (consuming 15.1 GB of my 20GB allocation).  How can I delete it, so that I get my 15 GB back?  I am not going to invest in additional iCloud storage, because I will be 15 GB down from the off.

  • Is it possible to restore my iPhone from both iCloud AND iTunes?

    Hi there,
    Is it possible to restore my iPhone from both iCloud AND iTunes?
    I backed up phone to iCloud only (not iTunes... yea Im a dummy)  and when I restored everything was great except my music and pictures never came back! I did get a fraction of my pictures though... maybe 40 out of 1000. I synced with iTunes and now have my music back but almost no pics.
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    Thanks so much!
    Lekha

    Welcome to Apple Communities
    Yes, you can restore from an iCloud backup and sync with iTunes. Probably you won't recover all your photos with iCloud backup because you can only recover photos taken in your iPhone. When you sync your iPhone in iTunes, you will have your music and photos

  • When I'm trying to sync my iPad with iTunes on my MacBook Pro, i keep getting a message that certain recent purchases (TV shows) won't sync because the computer is not authorized.  But, it IS authorized!  What's going on here??

    I've recently upgraded my iPad to OS 5 and I am running iTunes 10 on my MacBook Pro.  For some unexplainable reason, I'm now getting a message that items (mainly TV shows I've purchased through iTunes) are not able to be downloaded because the computer is "not authorized."  But the computer IS authorized.  I follow the instructions to "authorize" it and, of course, I'm then told that the computer is already authorized!  Still, the downloads won't sync.
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    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • ITunes could not copy "Beethoven's Symphony No 9 (from "A Clockwork Orange")" to iPhone "Heywood Floyd's iPhone" because the file could not be read or written

    Hello, i am having the following problem...
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    a. it occurs when I try to synch my iphone with iTunes.
    b. I have tested the "Beethoven's Symphony No 9" files that I have found on my iTunes, and my iPhone, as there is a copy of "Beethoven_ Symphony No. 9, _Choral_" folder that is the concert from Bernard Haitink & London Symphony Orchestra;
    c. This is where is get weird, a sort of Jack Torrance moment, they only file related to "A clock work orange" is 06 A Clockwork Orange - Ode to Joy.m4p...
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    Check the media source drive for errors.
    See also Repair security permissions for iTunes for Windows. Not sure it is relevant but can't hurt.
    If iTunes is confused about what media is and is not on the device take these steps:
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  • I have just synced my iphone to my computer and all of my contacts went onto the computer and off my phone !! i have a mac .when i sync contacts i click on all contacts and only seven are going onto the phone !! can someone please give me an awnser

    i have just synced my iphone to my computer and all of my contacts went onto the computer and off my phone !! i have a mac .when i sync contacts i click on all contacts and only seven are going onto the phone !! can someone please give me an awnser

    When you connect the iPhone to sync with the new computer,  a number of things will happen. If the new computer/iTunes does not contain any music, then yes, you will receive a prompt saying this iPhone is synced to another library, and if you continue, you will lose your music. However, you risk losing a number of other things, such as apps, contacts and calendar data. When you ask about photos, any photos that you have on the iPhone that were synced from the previous computer would also be lost. You need to save the photo folder from the old laptop and transfer that to the new desktop. You also need to sync the contacts and calendar to the same supported application that you were using in the past, such as Outlook, unless you are using an outside web-based sync, such as Google. Also, when you first connect the iPhone, it will make a backup, or at least make sure that it does before you attempt to sync, or you will not have a backup of some of the other things, such as mail settings, SMS, and the contents of the Camera Roll. I would import the photos from the camera roll to the new computer before trying to do anything else in iTunes.

  • Hi ,just rented a movie from I tunes store ,when I try to watch it ,it says could not load video

    Hi, just rented a movie from I tunes store when I try to play it tells me could not load video

    Hey 68Thomas68,
    Thanks for the question. Due to the time limits associated with rentals, it may be best to report an issue with your purchase:
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    http://support.apple.com/kb/HT1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.
    If you are in the U.S. you can also access this tool online:
    http://reportaproblem.apple.com
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    Matt M.

  • TS2830 When I synch my  phone or other devices to itunes, I get a message that the following songs could not be synched to itunes because the file could not be converted. However, these are songs that I bought directly from Itunes.  Any suggestions?

    When I synch my  phone or other devices to itunes, I get a message that the following songs could not be synched to itunes because the file could not be converted. However, these are songs that I bought directly from Itunes.  Any suggestions?

    Hello rafagee,
    I understand that you are not able to sync a few songs you purchased from iTunes to your iPhone and other devices.  There may be an issue with the file, but if you have the Apple ID and password used to purchase the songs, you can redownload them.  You can even download the song directly to your iPhone.  I found an article that will give you steps to do this on your computer and on your iPhone:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • How can i fix this for my iPhone4? "attempting to copy to the disk "iPhone" failed because the disk could not be read from or written to. "

    i keep gettign this message when trying to drag music in itunes.
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    Can apply to iPhone as well >    'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod
    If you are using a Windows based computer >  iTunes for Windows: Gathering and using iTunes Diagnostics
    Ignore:  To repair an iPod disk—Restore the iPod or iPod shuffle using the latest version of iTunes.

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    I have had to format my PC running windows 7, and reset my ipad 1 to factory settings, i then installed latest itunes on the PC authorised the PC and re downloaded several movies via itunes previous purchases, all was well until i tried to sync the ipad to the PC, only some of the movies synced onto the ipad, otheres stalled the sync stating itunes could not copy  "name of movie" to the ipad because the file could not be written. I have to pull the plug on the ipad just to get itunes to unfreeze, but it still will not sync these movies. and one help

    Hi
    I was having the same issue with music and movies but it had been ok before. The sync would freeze on a random file and then i had to take out the USB cable to clear it. After trying all sorts of things i saw someone mentioning about Anti virus and firewalls. I am using McAfee so i disabled it as a test. After this i could sync music and movies without issue!!!!! So in my case the firewall/anti virus was causing a problem. McAfee updates itself a lot so I am guessing something has happened in a recent update that impacted iTunes.I am not sure if this kind of thing is also causing your problem but it sounds very familiar.
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