TS1702 in app purchases - who is responsible if I don't receive something I paid for?

I purchased some in app currency and it failed to deliver as my iPad locked up.
I checked my account and it was debited.
Whenever I try to go to the "Report a Problem" point, I just get railroaded round in circles.
Who is responsible and how the **** do I contact them.
The game was Skylanders Lost Islands and the developer is Activision.  Their website is as useless as Apple for support assistance.

By the way, that is not the f-word they have crossed out.  It is a refererence to the devil's home.  Apparenlty not appropriate these days.

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