TS1741 Can't get past the lock screen, it grey with padlock after start up and option but otherwise it's a flashing question mark,I've tried everything n key combo, will I have to buy a new Mac OS install disk

Won't load past question mark, MacBook 13 2012

Maybe you should post it in the Mac forum. This is iPhone forum.

Similar Messages

Ipad screen is white. Restored it on iTunes. Press home and on switch goes black then back to white with no logo at all. Can't get past the white screen. This happened after running app updates. 16GB OS 7.1.1

The ipad screen is white. Holding buttons didn't work so I restored it on iTunes. When I press home and on switch, the screen is white, goes black then back to white with no logo at all. Can't get past the white screen. This happened after running app updates. Is there any fix besides going to Apple store? In iTunes on computer can see what is on there. 16GB OS 7.1.1

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Can't get past the white screen at start up

I can not get past the white screen when it starts up. It will chime and then stay at the white screen. I have replaced the hard drive, memory, battery. I have reset the PRAM and the SMC.

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

I forgot my password and can't get past the lock

I have a WDBBP0010BBK-01 external drive that I have for over 3 yrs. My Dell crashed recently and I did a restore.
i wanted to get some files out of the passport and I forgot my password and can't get past the lock.
Can anyone help me unlock this drive.

Hello,
Without the correct password you are not going to be able to get into the drive. I recommend you try to remember the password or you will have to erase the drive in order to use it again.

I can not get past the setup screen on my reader. What am I doing wrong?

I can not get past the setup screen on my reader. What can I do?

I have no idea what you mean; can you post a screenshot?

I installed Lion OS, after restart it gives the startup screen with my user id but no window for password entry, no matter what I do I can't get past the opening screen.

I installed Lion OS, after restart it gives the startup screen with my user id but no window for password entry, no matter what I do I can't get past the opening screen.

MacBook Pro
MacBook Pro Apple Support
Apple Support Lion
Lion Mac OS X Communities

My new iMac had the old data transferred in-store but now it won't accept the password on the first screen. How can I reset this? I can't get past the first screen as a result.

I cannot get past the initial screen on my new iMac. Data was transferred from my old computer so when I turned it on It automatically had my name in the window and asked for the password, but none of my old passwords seem to be accepted. How can I fix this?? It's a new IMac with osx.

Which password isn't working? The one to access the iPad or the one to get your hotmail?
If hot mail, you go into the settings, mail, contacts and calendars and edit your hot mail account. Of if it won't edit, delete it off the iPad, then re-add it with the new password.

Can't get past the welcome screen

I just purchased this and have been trying to set it up. I have been on the welcome screen for 2 hours now. I can't get past the screen where you check the country. That's it. It's selected but nothing works and the VO hasn't indicated anything other then how to navigate through the table. Once you have highlighted the country you want, why can't I select it and move on??

remember that you can always call Apple to help you setup your MBP:
http://www.apple.com/contact/

Help! I can't get past the blue screen

I was having problems with my iMac last week with it freezing while doing my normal stuff. I force quit everything and restarted. This went on 3 or 4 times in one night. I shut it down for the night. The next morning, I started it up and it wouldn't get past the blue screen. It first got to the screen with the progression bar on the blue screen. So i did the troubleshooting in the manual. I had to go buy the USB mouse because I couldn't do it with my bluetooth mouse. Then I got so frustrated I did an archive and install. But it still would hang on the blue screen. So being more frustrated I erased my 160 gig hard drive since most of it is on my iBook G4, music, pix etc. Plus i have most of the stuff on my iDisk too and jump drives. I need to know what I can do before I have to drive 45 minutes to the nearest authorized Apple repair and reseller. My only days off to drive down are Wed and Fri. I would like to be able to load Leopard because all the problems started occurring the day Leopard arrived in the mail.. HAHA.

Hi there,
Have you booted off the Install Disk by holding the *d key* down at boot-up, (not the c key), and run the extended Apple HW Test? Some Install disks require holding the Option key at bootup to select the AHT. Some Macs came with separate AHT CDs.
It sounds like either HDD problems, or Logic Board naybe.
Before you try another Install, Erase the HDD with the Zero Data Option...
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the Erase tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume, then chose MacOS Extended Journalled.
6. Click Erase & look for Options. choose Zero 1 pass.

Can't get past the Blue Screen during startup

I decided to upgrade the 4/8/08 firmware on my aluminum bluetooth keyboard this afternoon using my mac mini. Shortly after the procedure started, something happened to the keyboard and it could not complete the install. I tried a second time, but again no luck. I then decided to replace the keyboard batteries and try again, but I was no longer able to connect the keyboard to the mini.
I decided to restart the computer and try the whole procedure again. But after the grey screen comes up with the Apple logo, the mini went to the blue screen with the spinning gear, then the mouse appeared in the upper left hand corner, then a little later the gear, then nothing, then the mouse, then the gear... I could never get past this blue screen.
I plugged in a wired keyboard and was able to startup 10.5 using the install DVD, which allowed me to check and repair the permissions and the disk. After a restart, still stuck on the blue screen.
I tried zapping the pram. Still couldn't get past the blue screen.
I was not able to start up in safe mode (is the timing critical for when to hold down the shift key?)
I started up in single user mode and attempted to move the preference files as described here:
http://docs.info.apple.com/article.html?artnum=106464#symp1
but got an error that I did not have the correct permissions. I assume that is because I was trying to save the preference1.old (and preference2.old, etc) files to the root part of my hard drive.
Any suggestions? Does it make sense that upgrading the firmware on a bluetooth keyboard could take down the whole computer???

Disconnect all peripherals from your computer.
Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
Restart your computer when done.
Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

How can I get past the white screen?

When I start my iMac I see a message that my start up disk is full and that I need to delete files. After I type in my user name and password, all I see if a white screen. This problem started today. The error message about the start up disk started two days ago, and when I looked at the disk, I saw that over half of it has files described as "other". The hard drive is 250 GB. I have Time Machine backups but I don't know how to get to them to help me. So, I guess that I have two questions: how do I get past the white screen, and what are the files that are catogoraized as other? Thanks.

I did not put the OS info in my question because I am not sure what I have. I upgraded to Lion so that I could use the cloud between my devices, however I do not know the number.
Apple menu item->About this Mac and the version is listed there. Click on that and get the build number. Click again and get the machine's serial number.
I am stuck on the white screen. Any other advice?
Start with a google search for white screen mac. This one might do the trick: http://www.mac-forums.com/forums/apple-desktops/138137-imac-wont-get-passed-whit e-screen.html

Can't get off the inbox screen to ener sent mail - it says loading and then the loading message disappears and i'm still on the inbox screen

in gamil I can't get off the inbox screen to enter sent mail

hello cdecker22, please try to [[Clear the cache - Delete temporary Internet files to fix common website issues|clear the cache]] & [[Delete cookies to remove the information websites have stored on your computer|cookies from google.com]] and reload the page.

Turned on my new imac, can't get past the welcome screen

please help me before I lose what little hair I have left.
Got two new imacs. One install went perfectly. Second one, can't get past welcome screen. Stuck on "United States"
Won't let me move past it. Tried rebooting while holding down shift key, didn't work, lways comes back to welcome screen. Ima screaming arggggggggg!
product is iMac, latest version of everything, brand new out of the box, from Apple.

Nope, this didn't help Linc.
I finally got through to AppleCare. Turns out it was a corrupted drive, from the get-go. Never had a chance. Taking it to my nearest Apple Store in the am. to get the geeks to replace it. So young, so young, but it died a noble death. So it will soon be replaced by ImaScreaming version 2.0
Thanks for the help though guys.

Just got a new IMac and can't get past the welcome screen?

I'm trying to set up new iMac. Can't get past welcome screen!!

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

TS1741 Can't get past the lock screen, it grey with padlock after start up and option but otherwise it's a flashing question mark,I've tried everything n key combo, will I have to buy a new Mac OS install disk

Similar Messages

Maybe you are looking for