TS2446 I am having problems with mt App Store. I can't download any free apps because it's telling me my Apple ID is disabled what can I do
What can I do I have gotten the security problem solved so when can I start back downloading my free apps. And do I have yo give my credit card information in order to download free apps
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.
For the credit card, how was the account created ? Unless the instructions on this page were used when creating the account : http://support.apple.com/kb/HT2534
then you will need to enter credit card details before the account can be used to download any item from the store. If you do enter credit card details then you should be able to remove it afterwards : http://support.apple.com/kb/HT1918
Message was edited by: King_Penguin
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Needing help my when I go to the App Store and try to download a free app it tells me my apple Id is disabled how do I fix this?
If you still connot solve problem, contact Apple Support
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if anyone knows anything about this, please help!
Hello Giggles36468,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/HT2727
To see a purchase's details, click the arrow to the left of the order date. Your most recent purchases are first.
The web order number appears under the date of each transaction.
Have a nice day,
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Why do I have to sign in to the app store even though the download is free?
why do I have to sign in to the app store even though the download is free?
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Having problems with Security questions to be able to download from the iTunes store
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Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you Security Questions -
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For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
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http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Cheers, Tom -
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