TS2446 itunes will not take my security answers, and when i try to change them it asks me again and it still wont take it, i cant make any purchases. HELP!
I dont know what to do it wont take my security answers when i answer them correctly, and when i try to change them it askes me for them again and still wont take them, and the worst part is i cant make any purchases. Please help its been going on forever. Btw i just got a new laptop and i synced my iphone with it, and for the First Purchase i have to answer the secutiry questions. See my problem?
Congratulations on being the next victim of Apple's current SNAFU!
If you don't have a rescue email address set, then you're SoL.
If you do, then reset your info and check in there.
If not, you'll have to contact iTS, and wait for God knows how long for Apple to complete its pending investigation in this SNAFU.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Similar Messages
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I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?
Can't you try the email option instead?
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My itunes will not open no matter how many times i try! It says its due to a problem. what do i do?
My itunes will not open no matter how many times i try! It says its due to a problem. what do i do?
When you gte requests to locate iTunes.msi like this, the Microsoft Installer Cleanup utility usually fixes it.
Here is a method for removal, clean up and reinstall of iTunes.
== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Save the files on your PC.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
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I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
I Have iTunes since 2008. I have changed computers and I know have old libraries in my Hard Disk but iTunes do not locate a lot of songs when I try to play it. How can I correct this situation?
When iTunes say that try to find the file you want iTunes to play in your iTunes > Media folder. If iTunes offers to find others, let it. If it does not find them all you will have to find them yourself or re-add the files from your drive to iTunes (use Automatically Add to iTunes folder).
iTunes 9: Understanding the "Automatically Add to iTunes" folder. - http://support.apple.com/kb/HT3832 - Files put into this folder are actually moved from this folder onto the correct location in the iTunes Media folder. -
What will i do..there is a message show, "your device in not more eligible to create a free i cloud acount"..and when i try a new one it ask an account number, but i dont have...can you help me with this issue..?
I try also my old icloud user but its not recognizing the accoun...What will i do..there is a message show, "your device in not more eligible to create a free i cloud acount"..and when i try a new one it ask an account number, but i dont have...can you help me with this issue..?
I try also my old icloud user but its not recognizing the accoun... -
im trying to make a payment but it says the CC is not aprovved for Salvadorean Itunes store, and when i try to change my country dont let me cause i need to make that payment .. what should i do?
Supply a payment method which is valid in Salvador, or ask the iTunes Store staff for assistance.
(113417) -
I have iPhone 4 and I update it to iOS 7 and when I try to start the personal hotspot it crashed and for sometime my cellular data was also not working then allot a sudden the personal hotspot icon disappeared from my settings.
Has anyone faced a problem like this!!!No. If you go Settings App > General > Reset > "Erase All Content and Settings", you will have the same iOS that was on the iPhone when you tapped the Erase button. If you believe your iPhone is Jailbroken, then this will not work. If you use iTunes on computer, this will put iPhone to current iOS which is iOS 7.0.2
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Plz someone help I made custom ringtones and when I try to put them in my iPhone 4 it hey appear gray on iTunes and won't go on my phone and I tried syncing it don't help what do I do???!!!
The ringtone file format is m4r. You can create ringtone from any of your music file in your iTunes Music library.
Follow steps as follow:
1. Right mouse click the song in music library you want to create ringtone and choose “Get Info”
2. Choose “Option” Tab, Check “Start Time” n Stop Time” of the track you want to make into ringtone and put in your start time and end time (Max 40 secs duration), then click OK
3. Right mouse click the music file again and choose “Create AAC Version”
4. You will see a copy of song with same name appeared but with 40sec duration only. Now drag the song onto your desktop and you will see the name is now xxxxxx.m4a.
5. Change the file extension m4a into m4r from the desktop
6. Delete the 40sec m4a file from the music library (You must do this step or Itune will not accept your new m4r file).
7. *Important - Now uncheck the start n stop time of the original song so that you can play back full length.
8. Now, drag the m4r file from desktop to Library
9. Click onto the Tones under Library, and you find you ringone file.
Note: Just in case you cannot "Create AAC version" from Step 3, go to top menu, click "Edit", "Preference". Under "general" Tab, click "Import Settings", make sure under Import Using that "AAC Encoder" is selected.
Once you have ringtones in Tones library, you can sync ringtones over by connecting your phone to PC, select iPhone under Devices on iTunes left Pane, then go to 'Tones' tab and check SYNC TONES as well as the ringtones. Click the SYNC button on the lower right window. -
its been long time since i did security question.i dont remember it and i cant make any purchases because of it what do i do?thinking bout just no longer use itunes if i cant use it anyway
Kurr101 wrote:
its been long time since i did security question.i dont remember ...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions -
I have bought a new ipad mini and when i try to use app store asks me my email but it does not let me review, it get blocks and does not let me tap review
You have to provide email to access app store,dont expect walk in and walk out
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please help
itunes will not open on my computer the icon on my desktop has changed to a white folder and it is still listed in start programmes but will not launch i am concerned about losing all my downloadsYou music etc should not be affected by problems with the iTunes program, nevertheless it is always a good idea to backup your data.
You haven't said if there was any error message when you tried to start iTunes. If there was one please give it in full.
Also check to see if QuickTime works, iTunes can not work without it. If QuickTime doesn't work, it has to be fixed before worrying about iTunes.
Then restart your PC and open your Task manger and select the Processes tab.
Try to start iTunes, does iTunes.exe appear on the processes tab? If so does it disappear again or remain although the programs does not open? -
i use to be able to download everything i wanted, just tap and sign in and good to go, now it takes me to a verification page where i have to put in my security code for my credit card. but then it says contact iTunes support... its getting really annoying when i try to take my card off it says it could not be saved. or the same contact iTunes support ****
The 1G iPod can only go as high as 3.1.3. The 1G does not have an internal speaker or volume buttons on the upper left edge.
Identifying iPod models
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version. -
Ok can anyone tell how I can get the apps that I paid for on iTunes and the app store using my I pad because I don't have a computer and when I try to redownload the apps it keeps asking me for my card number and when I give it my card info it says that it's an invalid number when I know that it's not
If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I have an old Apple ID associated with a discontinued e-mail address. It keeps popping up when I try to update apps. I don't remember the password. When I try to change it by security questions, it rejects my birthdate! I can't change it by e-mail because I no longer have access to the e-mail. All I really want to do is cancel this old ID. How can I do this? Obviously, I have a new ID, since I am using this support community.
You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.
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