TS2755 How come I cannot send or receive text messages from one of my contacts yet I can call the person from teh same number?

I have tried to send a text message to one of my contacts but it is never received and I am told they have sent me texts that I have never received.  We both have the correct tel numbers in the contact info. The message shows as sent in green.  Any ideas why or how to fix this.  I already have the most up to date iOS in the phone (iPhone 5).

Contact your carrier. SMS messaging is completely reliant on the carrier.

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