TS3276 My iPad mail screen has frozen when trying to trash an email
My iPad screen has frozen when trying to trash an email ' this message cannot be moved to mailbox trash ' with an OK button which will not respond to touching . I have gone in and out of mailbox , turned iPad off for 3 hours - all to no avail
You said that you keep getting the error code 1604. Did you try putting the iPad into recovery mode and when the error code appears - close iTunes and restart iTunes while the iPad is connected to your PC?
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Similar Messages
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My Ipad e-mail screen has frozen while trying to download a photo attachment. An error message "cannot download attachment" is on the screen but touching "OK" does not clear it. Any suggestions please?
You can also Force close apps
1. Double tap the home button to bring up the multi-tasking view
2. Swipe the app's windows upwards to close
3. The app will fly off the screen
http://support.apple.com/kb/ht5137 -
I like many have been experiencing mail problems since I migrated to iCloud. Was working fine for a bit, then I now either get crashes or a revolving beachball when I attempt to type an email address. Have tried quitting and rebooting...you name it. What is Apple saying or doing to fix the problem. Been like this all weekend.
iCloud mail is down again...mine allows mail to open, then when trying to address an email I get a beach ball and it stays until I quit mail.
That doesn't necessarily mean the mail is down in iCloud.
You can always check iCloud system status here.
If you are using Safari to access iCloud.com, go to the Safari menu bar click Safari / Empty Cache.
Now go the menu bar again and click Safari / Reset Safari.
Select the top 5 boxes then click Reset.
Quit then relaunch Safari, go to iCloud.com
Try Mail. -
HT4061 My iPad screen is frozen when trying to open Safari, any clues?
iPad screen is frozen. Any clues?
If it's just Safari that's frozen then try clearing ites cache : Settings > Safari > Clear Cookies And Data and also Clear History
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset (or if the whole iPad is frozen) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
Help, my iPad version 1 has crashed when trying to install OS 5
Can anyone please help.
I am runing windows XP and recently downloaded iTunes 10.5.
I have an 8 month old iPad version 1, which has been working perfectly up to this point.
I plugged my iPad into the computer and 'sync'd' the content with my PC.
I was then invited to update the operating system to OS5, which I accepted.
This process took about 50 minutes to download, and then it said it was installing the software on my iPad.
I then got 'error message' saying 'Unable to restore Kevin's Ipad - Unknown error'
My iPad was then frozen, and all you got onthe iPad screen was a picture of the connection lead and an iTunes symbol like you do when you first buy the iPad.
I tried re-connecting the iPad, and usual restarting of desktop PC etc, and it says 'iTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes'.
I clicked on the 'restore iPad' button and after several minutes thinknig about it, i get the error message 'The iPad could not be restored. An Unknown error Occurred (1604)'
I am now left with a frozen iPad which is useless and wishing that I had never embarked on the updating of the operating system.
Has anyone got any ideas of how I can restore my iPad, or is it a return to technician for repair?
Would deleting iTunes on my PC and re-installing it do any good??
Any advice at all would be gratefully received. I am tearing my hair out over this as it was perfect before trying to update software.
The thing is still under warranty. Would the warranty cover this kind of problem??
Many thanksYou said that you keep getting the error code 1604. Did you try putting the iPad into recovery mode and when the error code appears - close iTunes and restart iTunes while the iPad is connected to your PC?
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection. -
help!
I clicked on the software update for my ipad mini.
I now have a screen that says I need to plug into i tunes.
When i did this itunes says that the ipad is in recovery mode and cannot be updated
i have tried to reset but it just keeps saying unable to do so and error 3194 has now started to appearYou can't update to iOS 7.1.1, you can only update to the current version i.e. 7.1.2
Error 3194 : Error 3194, Error 17, or "This device isn't eligible for the requested build" -
Why is my screen frozen in my mail program on my iPad 2?
Quit the mail app and restart the iPad.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
My start up screen has frozen when I turned on my MacBook pro
Hello Sniper756,
I would be concerned too if my MacBook Pro would not power on completely. I recommend following the steps in this article when experiencing an issue like this:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Thank you for using Apple Support Communities.
Best,
Sheila M. -
TS3899 Only the mail screen is frozen so I cannot send/receive/compose mail
Only mail screen is frozen. Tried turning and my iPad off and it would not.
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
Does anyone know how to unfreeze a screen.
My mini Ipad is only 2 months old and it has frozen. The screen says that the ipad needs to be backed up on icloud but the touch screen has frozen and I can even shut it down. SuggestionsTry to reboot it. Hold down the sleep and home keys until you see the silver apple, about 20 seconds or so. It should reboot and work for you.
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I attempted to install iOS 7.0.2 on my iPad (3rd gen). The screen has frozen. Have tried resetting and restoring (via iTunes). Error mssg says that my iPad cannot be restored. Now what do I do?
Hi there hhcd92!
I have an article here for you that can help guide you through troubleshooting this situation:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
My ipad screen has frozen with an icloud update reminder not responding. Can anyone help?
Try a reset:
Hold the Sleep and Home button down until you see the Apple logo. -
My mouse (new batteries and wireless), does not connect to my screen on my mac. The screen responds when I press enter, but I cannot move around it as there is no mouse. The screen has frozen on 'problem loading page'.
My mouse (new batteries and wireless), does not connect to my screen on my mac. The screen responds when I press enter, but I cannot move around it as there is no mouse. The screen has frozen on 'problem loading page'.
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help please, my iphone has frozen when updating and now its stuck on the loading screen, i have tried holding the buttons down : didnt work, i have taken the sim out : didnt work.... i really need my phone to be working i dont know what to do.. help please?
http://support.apple.com/kb/TS1538
http://support.apple.com/kb/HT1808 -
HT1689 My iPad 3 touch screen has frozen. Whats the fix.
My iPad touch screen is frozen. everything else seems to work. i have reset it and no resuts.
Step by step troubleshooting:
1. Reset
Hold the Sleep/Wake and Home button down togther until you see the Apple logo
2. Restore:
http://support.apple.com/kb/HT1414
3. Recovery:
http://support.apple.com/kb/HT1808
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