TS3297 i am trying to make a purchase on my account with a new device and i forgot the answer to the security question so how do i make a purchase?

Please help me with this problem

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86384)

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I'm trying to buy something out of the App Store and I forgot my answers to my security questions so I went to reset the security questions and the email address that's saved as a secondary email I no longer use how would I reset my security questions?

I need help trying to figure out how to reset my email address so that I can reset my security questions.

Mslauderdale wrote:
I need help trying to figure out how to reset my email address so that I can reset my security questions.
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Email Here > Apple Support iTunes Store Contact

I have forgotten the answers to my security questions. How can I purchase songs on iTunes? I have reset my password but it sitll requires that I answer the two questions because I have not made purchases on this computer. What can I do?

I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT201304 I forgot my answer to my security question and I am required to enter it because it will be my 1st time to purchase on my new ipad.. Is there some way to retrieve it?

I forgot my answer to my security question and I am required to enter it because it will be my 1st time to purchase on my new ipad.. Is there some way to retrieve it?

From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in the country where you and your iTunes account are to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT1451 We forgot the security questions to make the 1st purchase on this device.. Where can I go to fun that?

We forgot the security quetions to make the first purchase on this devise.. Where can I go to find them?

Hi Travis47,
Thanks for visiting Apple Support Communities.
See this article for help with resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Best,
Jeremy

How do i change my security questions because I tried changing them through manage account password but to get in i need the security question answers :|

I did as people said to go the apple iD manage account and password and security and to get in i have to answer the security questions but i dont know what they are please help because im trying to purchases something on this computer as it is my first use i need the security question answers

Ok, so I had the same problem. What you should do is, call the
Apple Technical Support number: (44) 0844 209 0611
And ask for the Account Security Team. This worked for me.

HT1689 me and my husband both have iphones 4 on the same itunes account but he cannot purchase anything cuz it keeps sayin its a new device and he needs to answer security questions.the questions are not what we set up the acct with. help!

My husband and I both have i phone 4 on the same itune acct but his phone is saying its a new device and will not let him buy anything off of our acct without answering security questions. these questions are not the ones we set up the acct with. my iphone device is not having this problem. Help!

I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
Thanks again for "anyone" that can help me!!!

TS3297 I forgot the answers to my security questions. How do I get the answers

I forgot the answers to my security questions because I set them up 2 years ago. I got a new iPad and need to know the answers in order to make purchases. Help

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

I cannot purchase anything because I forgot the answers to my security questions. How can I continue to purchase songs with my account?

I tried buying a song off of iTunes and I have the right password, however it is asking for the answers to my security questions. I don't remember them and I was wondering if I was going to be able to continue and purchase the song

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95690)

HT5312 my account is 3 years old and i forgot the answers to the questions and now i cant purchase anything how can I change them?

My account is 3 years old I recently bought an itunes card and tried purchasing items but they asked me for the answers of the security questions which i forgot.
I want to change my security questions.

Read the article you linked

HT1688 when trying to download apps on my daughters new iphone it is asking for answers to my security questions. this account was set up a few years back, and the questions its giving me, i do not think they are the questions that i picked. need help

my daughter is trying to download apps on her iphone and it keeps asking for answers to my security questions. the problem is, the questions its asking are not the questions i picked....i do not know the answers. how can i get around this?

I was told that if you reset the password then u can get in and reset the security questions, but I am having problems with it. Apple also has a page on it in there support area, u just have to type it into the search engine and it gives u a list a messages about security questions and support pages.

TS3297 I don't know the answers to the security questions. How can I get past that?

says I have never purchased songs with this computer before so I have to answer security questions. I dont know the answers so how do I get past this?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

I cant purchase music on i tunes because i got a new computer and it wants me to enter my security question answers. I forgot the answers to my secuty questions. Can you reset your security questions?

i forgot my security quetions and i want to know if you can reset them?
Then i can purchace music on my new computer

You don't have to give them real answers. WHen I did it I made them up, then wrote down the answers and have it filed away. You have to give them some sort of answer, so make them fake ones and you protect your info and satisfy iTunes at the same time.
the questions can be a bit of a pain, but really, they're there because anything like an itunes account can be a hacker target. So the questions are a way to slow it down.

I tried several times to setup a mail account with Thunderbird, but next time I boot the computer and start Thunderbird, no account is shown.

I bought a new desktop PC with Win 8.1 and installed Firefox and Thunderbird.
Then, I tried to configure the e-mail account manually (as IMAP) following the instructions provided here: https://support-en.upc-cablecom.ch/app/answers/detail/a_id/22 , but failed to configure the smtp outgoing mail server correctly (I could receive mail, but not send them). Subsequently, I deleted that account. Then, I launched the automatic mail setting tool provided by UPC Cablecom under the link http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/executables/upc-cablecom-email-assistent.exe and it did successfully setup the account, however as a POP3 account. As I was not happy with it, I deleted the POP3 incoming mail server (and lost the received e-mails, of course...) and retried a manual setup. Doing so, I obtained an incoming IMAP mail account plus two outgoing SMTP server (comparing them, I also understood the configuration mistake I had done the first time). I then deleted the manual SMTP server as the automatically setup server worked properly.
In this context, both receiving and sending e-mail worked OK. However, the next time I started the computer, the e-mail account disappeared and Thunderbird asked me to setup a new account again. I successfully set it up manually one more time, but the same problem surfaced again at the next boot, the e-mail account was gone...!
Thanks in advance for your help!
Maxonce

Check what profile is being used.
AppMenu button - Help - Troubleshooting Information - Profile Directory - Open Directory
Your profile folder should open in Windows Explorer. What is the profile location?
Reboot your computer and repeat the steps above. Has the profile folder changed?

I forgot my answers to my security questions, and i can not make any purchases on my laptop help?

i really need help fast.

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
If you can't wait that long, phone Apple, and if you're desperate, create a new Apple ID.
(82410)

TS3297 i am trying to make a purchase on my account with a new device and i forgot the answer to the security question so how do i make a purchase?

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