TS3297 My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again??

My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?

You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

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HT203200 I purchsed 2 albums and was charged for both, but only one downloaded to my Itunes account. The Billy Joel album did not even offer to download. It said there was a problem with the store at the end of the purchase.

I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?

Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT1222 I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be..

I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

When i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick

I can not do the update , what should I do to fix this error ? "There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

I can not do the update , what should I do to fix this error ?
"There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

Hi,
Please refer to the help document below:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

TS4185 I have downloaded facetime from the App store and I keep receiving this message - An internal FaceTime error occurred. There was a problem with FaceTime. You need to quit and open FaceTime again. Please help!

I have downloaded facetime from the App store and I keep receiving this message - An internal FaceTime error occurred. There was a problem with FaceTime. You need to quit and open FaceTime again. Please help!

This error message could result from an incorrect setting for date and time, or an operating system which does not have the latest updates installed. It's a good idea to have your location setting on automatic. Turn on the wi fi in your mac for a minute or so, to allow it to automatically search for your present location. Do this even though you have the correct time Date settings displayed.

I've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again

i've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again

Hello tadom,
Thanks for the question. The following article outlines the exact error message you described, and a potential resolution:
OS X: "An internal FaceTime error occurred" alert after clicking Facetime icon in the Dock
http://support.apple.com/kb/TS4457
Thanks,
Matt M

HT204053 Why does it say that there was a problem with a previous purchase and not let me download apps?

Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined

These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am trying to download my photos from my iphone to my mac-iphoto. It keeps trying but about halfway through it says there is an error with a photo therefore it wont download any of my pictures or videos. It wont tell me which picture is the issue.

I took a lot of pictures and video on my recent trip to Ireland. Now I am trying to download the photos and videos from my iphone to my mac - iphoto. I have tried 3 times and each time (at a different point) I get a message telling me that there was an error with one of my photos and it wont load the pictures. Help!!

Try using Image Capture to download to a folder on the Desktop. If there's a damaged file on the iPhone that's preventing the download you can isolate it with Image Capture and then delete it from the iPhone.

I phone 4 will not reboot tells me to connect to itunes after download has finished message comes up on itunes there is a problem with your i phone

i phone4 turned itself off tells me to connect to itunes goes through the reboot downloads the software then at the end message reads on i tunes there is a problem with your i phone contact nearest store

Yes. Talk to whoever replaced the battery. Sounds like they broke something.

I am trying to download an update for my iphone, but in the middle of the download I get an error message that says, 'There was a problem downloading the software for iphone. The network connection timed out.' Any ideas on how to resolve this issue?

I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?

Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

I cannot move photos from iphone to MacBook. I get an error message that says: Error downloading image. iPhoto cannot import your images because there was a problem downloading an image. How can I fix/remedy this?

I am receiving an error message every time I plug my iPhone 4S into my MacBook: Error downloading image. iPhoto cannot import your images because there was problem downloading an image. How can I fix/remedy this?

try Image Capture - in your applications folder
LN

On my iPhone 4, every time I try to download a free app, it tells me there was a problem with a recent credit card purchase. Why? It's FREE!!

I Can't download a free app

If there is a problem with your account, you must get it resolved
before you will be able to download anything - including free apps.
http://www.apple.com/support/itunes/contact/
https://getsupport.apple.com/Issues.action

HT1725 Paused a download then resumed and now song stops playing halfway through

I downloaded an album from iTunes Store and one song was going to take 2 hrs to download so I paused the download and then restarted it and it worked. But now when I play that song it stops about 2 minutes into it and skips to the next song. Please help?

Delete and redownload.
You do not pay for redownloads. Follow the direction:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I purchased an album last night. When I downloaded it, there was a problem with 2 of the songs. I went back to available downloads

I went back to available downloads & clicked the appropriate button. It said the songs downloaded. One of them only repeats the first few seconds of the song, starting over at the same spot. I need the whole song...Please help!

If the device has been used as designed, the pics and via taken with the device would have regularly been copied off to a computer.
The first step in the update process via iTunes on the computer is a backup.
Restore the device from the most recent backup.
If data is lost, then it is merely the fault of the user for not backing up the device or saving their data regularly.
Once the device is in recovery mode, the ONLY option is to restore.

TS3297 My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again??

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