TS3623 Why does a rented movie not play, error message says, your apple tv is not authorized to play this content?
Why do I get an error message after renting a movie on apple tv, " this tv is not able to play this move"
I may have answered my own question. After some more research, it seems that the videos that won't play have a FairPlay value associated with them and they were all purchased prior to June 2009. Now I just need to figure out how to get around this.
Similar Messages
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why does iTunes keep giving me bogus error messages. "Your internet connection is not working, check your connection and try again." My internet is working fine. iTunes is not working and will not allow me to download tunes.
This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013 -
HT1657 Why does my rented movie stop playing randomly throughout the playback?
Why does my rented movie stop throughout the viewing period? This is so irritating while trying to watch I have to keep pressing the play icon to get it to play at all! Anyone have any info on why this is happening on my IPAD2?
Hi fiercestorm,
It is possible that the video file of this movie has become corrupted. If it was purchased from iTune, and is still available in the iTunes Store for your region, you can delete it and download it again from the store. See this article -
Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
Problem with viewing a rented movie. Whem I try playing it I get a message saying my apple tv is not authorized.
is this a rental from the Apple TV or one you have in iTunes. If from the Apple TV try restarting the Apple TV, if from iTunes, try de/re-authorising your account.
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I have downloaded icloud to my pc, however when i go to sign in to Apple through icloud, i get an error message saying my apple ID is valid but is not an icloud account. What does this mean and how can i update my account so i can access icloud?!
To use iCloud, you must first set it up with your Apple ID on a device with iOS 5 or a Mac with OS X Lion.
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I am trying to purchase a printable gift certificate from iTunes, and I keep getting an error message that says, "Your Apple ID is not eligible to purchase gift certificates." You can purchase gift cards from retail locations. I can't do this because I live overseas. I've tried deleting and re-adding my credit card information, and I've submitted a support ticket to ask for help. I see from my Google search that this is not an uncommon error message to have, but I can't find a solution!
No, I am a US citizen living overseas, but I am going through a VPN and I am using a US-based credit card. I have no problem purchasing apps, just purchasing gift certificates. I'm going to try gifting the app to the person I am purchasing for until Apple straightens this out for me.
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keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling
I recently bought some new albums and can't play them on my ipodI just encountered the same problem on my 2 month old MBPro. I found a work around by changing USB ports. As for the actual cause or the reason why that worked, I dont know. The USB port I was using works fine with my phone or other USB devices.
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I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?
Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling -
When I turn on my computer, an error message says "AppleSyncNotifier.exe-entry point not found. The procedure entry point xmlTextReaderConstName could not be located in the dynamic link library libxml2.dll" Cannot access itunes store, sync phone, etc. Two weeks ago did this and Apple support had me remove and reinstall iTunes. Doing it again. Help....
With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the libmxl2.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well
In case that your OS is Windows 7 (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "libxml2.dll"
3. Open new windows explorer, to to location C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Paste file "libxml2.dll" to the location.
5. Reboot your computer, it should not display that message, it should be clear.
Good Luck -
I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install -
I erase my mac book pro to factory setting and cannot re-install the software. I received a message saying my Apple ID has not yet used with the App store. Please review your account information. Could anyone help please. I need to re-install my os.
Use Internet Recovery. You shouldn't need an AppleID. http://support.apple.com/kb/ht4718
Internet Recovery will install the OS that shipped with the Mac. You can then upgrade to Mavericks if that was not it.
Do you have an App Store account? Did you ever use it to install the OS? -
iphoto not opening. error message sent to Apple automatically but no reaction so far. has anyone a similar problem?
All screen sabvers using Iphoto dossier stopped working and meade me aware of a problem with iphoto (from ilife 11).
I reinstalled ilife 11, but it was not successful.
Anyone got a good tip on this?
Thanks, MichaelI've been having the exact same problem. It started 4-5 days ago
This is the error message i've been getting:-
Process: iPhoto [509]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.2.1 (9.2.1)
Build Info: iPhotoProject-628000000000000~3
Code Type: X86 (Native)
Parent Process: launchd [167]
Date/Time: 2011-11-16 21:55:44.487 +0530
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report: 186902 sec
Crashes Since Last Report: 9
Per-App Crashes Since Last Report: 7
Anonymous UUID: 4A4FE4E1-35CB-46CA-962E-309E30C781D3
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/iLifeFaceRecognit ion
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: image not found
Binary Images:
0x1000 - 0xd1afeb com.apple.iPhoto (9.2.1 - 9.2.1) <68601E93-E4CF-3B4C-AFFD-4781A92DD58B> /Applications/iPhoto.app/Contents/MacOS/iPhoto
0xe83000 - 0xf63fe7 org.python.python (2.6.7 - 2.6.7) <61DBA92A-C39A-3A52-86F2-59CF9D310CB4> /System/Library/Frameworks/Python.framework/Versions/2.6/Python
0xfae000 - 0x114effb com.apple.geode (1.5 - 151.51) <28D29759-F356-3608-B9CF-3031F3299B1B> /Applications/iPhoto.app/Contents/Frameworks/Geode.framework/Versions/A/Geode
0x11ee000 - 0x11f0fff com.apple.iLifePhotoStreamConfiguration (2.2 - 2.2) <4FA61CE9-1718-3E07-9896-0023A2A49699> /Applications/iPhoto.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fram ework/Versions/A/iLifePhotoStreamConfiguration
0x11f6000 - 0x1205fff com.apple.iLifeAssetManagement (2.0 - 2.33) <8346DE35-5F86-3338-9913-B035B3EE5435> /Applications/iPhoto.app/Contents/Frameworks/iLifeAssetManagement.framework/Ver sions/A/iLifeAssetManagement
0x1212000 - 0x123affb com.apple.iPhoto.Tessera (1.1 - 60.10) <7BA9184E-0A00-3083-8322-772ECBDD30C9> /Applications/iPhoto.app/Contents/Frameworks/Tessera.framework/Versions/A/Tesse ra
0x124b000 - 0x1272ffb com.apple.iPhoto.Tellus (1.3 - 60.10) <4AABB0BC-AC97-3EE4-BF0F-D8499DDB57C0> /Applications/iPhoto.app/Contents/Frameworks/Tellus.framework/Versions/A/Tellus
0x1287000 - 0x1291fff com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <3B68F126-D783-3F86-AF04-A0F6A459BE67> /Applications/iPhoto.app/Contents/Frameworks/AccountConfigurationPlugin.framewo rk/Versions/A/AccountConfigurationPlugin
0x8fea2000 - 0x8fed49c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.5 GHz, 2 GB, SMC 1.27f3
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305432393533455A332D43453620
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305432393533455A332D43453620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.11)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS542525K9SA00, 250.06 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0230, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5 "
help would be much appreciated.
Regards,
Thimayya -
i am having problems with Olympus .orf which cannot be read by Elements 10 and Lightroom 4. Both provide an error message saying that the file is not recognized. Any ideas? minzen
That camera model is too new for your programs. Every camera has its own raw format and ACR must be updated to include the info for each new model as it comes out. The workaround would be to download the free Adobe DNG converter and use that to convert your ORFs to DNGs that your version of Camera Raw can read.
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How do I download the windows support software for my Mac? I am getting an error message saying that the software is not available
Welcome to Apple Support Communities
I do not recommend you to download the Windows support software through Boot Camp Assistant.
Instead, you can download the Windows support software for most Macs from the Apple website. Go to this website, look for your MacBook Pro model and the Windows version you want to install, and follow its steps.
To install Windows > http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf -
Why is Adobe website refusing to validate my Adobe Acrobat package ? The error messages says: "Your computer seems to be offline. An Internet connection is required . Please connect to the internet and try again". My computer is already online. it says this each time I try to validate my package.
Hi justuser,
Please try the steps mentioned in the 'Troubleshoot connectivity issues' section of the KB: Sign in, activation, or connection errors | CS5.5 and later
Regards,
Rave
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