TS3694 Unknown error occured (6)
During update I received "Unknown error occurred (6). How do I get my phone to work again?
The answer is in the knowledge base article you were reading when you posted your question: http://support.apple.com/kb/TS3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, and 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Similar Messages
-
TS3694 unknown error occured 3194
I just can not restore my iPhne 3GS. There is no os in it . When it is started, it displays the message" recovery mode, restore immediately" I have tried many time to restore but unknown error 3194. Please help to restore my iPhone. Thank you very much.
The article steps for this are:
1. Insure you have the latest version of iTunes (11.0.2.26)
2. Check security software (Either disable, or temporarily uninstall the software).
3. Check the hosts file:
The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
4. Try to restore from another known good computer and network (Make an appointment at the genius bar)
5. If the error persists on another computer - Device may need service.
My bet would be Security software. If you uninstall - you can choose to keep your settings for a reinstall. Reboot the computer after removing the software.
HTH, and best of luck. -
Hi, i'm trying to update my iphone but this is the msg i'm getting, can you please help me. thank you. "the iphone ''C & M '' could not be restored. An unknown error occurred (3194)"
http://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
Hi everybody !
AT&T company is unlocked (factory)my iphone4 before 3 days ago so i want to restore to unlock iphone 4 with itunes but it is not restore.
How can I fix this type of error in iphone 4?- "The iphone could not be restored. An unknown error occurred (3194) "
please help me in nepali language(if posible) or english. thank you.http://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
I'm trying to restore an iphone 3GS before selling it. I've already erased everything by going into settings and clicking on erase and restore. The phone says to connect to iTunes and iTunes says "The iPhone "iPhone" could not be restored. An unknown error occured (3194)." It is not jailbroken and all of the apps were deleted when I erased the phone. How can I get the phone ready for sale? Appreciate any advice you can give to this iPhone newb, please and thanks!
Things I've done:
- updated itunes software
- force restart on iphone by holding the home and the power buttons
- ran windows troubleshooter- no problems detected.http://support.apple.com/kb/TS3694#error3194
-
What is this? The iPhone "iPhone" could not be restored. An unknown error occurred (2001).
how can i restore my iPhone?http://support.apple.com/kb/TS3694#2009
-
TS3694 the iphone"iphone" could not be restored. An unknown error occurred (1015)
I tried updating my iPhone 3 to the latest operating system via iTunes and once connected it would not work...
I then tried to do a system restore on the iPhone via iTunes and I was given the following error message: iphone "iphone" could not be restored. An unknown error occurred (1015)
The iPhone is now completely blank and just comes up with the Usb symbol to connect to iTunes on the screen, it won't do anything else and the same error message appears when I connect to iTunes....
Help....??
Thanks in anticipation....This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
-
i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
-
Please help. I simply connected my iPhone 4s to my Dell laptop (Win 8) which connected to iTunes automatically (which it normally does) and was told that I needed to update my software (I believe for both iPhone OS and iTunes). I tried to update and now my iPhone won't work at all. I just keep going in circles trying to restore and recover and I keep getting the error message: The iPhone "iPhone" could not be restored. An unknown error occurred (14). All I see on my iPhone 4s screen is a cable connector, a little up arrow, and an iTunes symbol--and nothing else works.
http://support.apple.com/kb/TS3694
-
Tried to restore but get "unknown error occurred (3194)". Please can anyone advise?
Thank-you,
RosemaryHave you got the latest version of iTunes on your computer ? There is some troubleshooting for that error code on this page which you could try.
-
hi every body
trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown error occurred (1015)
any body can help me
thanksI would like to know if there is a better to fix this since this iphone has been jailbroken. Google search only shows stuff that talks about installing software that has to do with jailbreaking. I just need to restore back to normal. Thank you!
deggie wrote:
Google "Error 1015 iPhone" and you will find a remedy. -
TS3694 ipad could not be restored an unknown error occurred (3)
updated my ipad, it refused to come back on, tried restoring and am getting this message "ipad could not be restored an unknown error occurred (3)"
any help pleaseHello abanjoko,
I would be be concerned too if I was not able to restore my iPad. If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M. -
After I tried to update ios,
could not be restored, an unknown error occurred (6) - so I cannot use my iphone anymore... what shoud I do?http://lmgtfy.com/?q=iPhone+error+code+6
-
TS3694 the iphone could not be restored. an unknown error occurred
iphone4g 16 error
the iphone could not be restored. an unknown error occurred(-1)That error is from jailbreaking your phone. It's now unfixable.
-
TS3694 the iphone could not be restored. an unknown error occurred (1015)
the iphone could not be restored. an unknown error occurred (1015)
That error is from jailbreaking your phone. It's now unfixable.
Maybe you are looking for
-
Using a variable in communication channel
Hi, I have a lot of Communication Channels looking for files in the same directory. This directory's path will be changed soon and so I assume I'll have to change all my Communication Channels. I was wondering whether there was a means of using a var
-
hi, i understand that if there is correction in value only, then we can post subsequent debit or credit. 1) why need the correction with reference to PO? 2) it will impact material map if the material is map controlled? 3) the subsequent debit/credit
-
Ok so my DVD-R on my G4 Mac Mini is shot ...how much to replace?
I have the infamous problem of none of my cd/dvd able to read from the disk drive. I tried the reset thingy (unplug, how power when plug in power cord, turn on) no avail So has anyone actually brought this in to shop? What is the average cost? If und
-
Deleting Duplicate from ITAB without sorting????
Hi, A challenging and interesting problem please help. I want to delete duplicates from an ITAB without sorting (so cant use delete adjacent duplicates) data: begin of dpp occurs 0, val type i, end of dpp. dpp-val = 13.
-
am I correct in thinking if I have Apertyre 3 I have no need for iPhoto,this is on the iMac... Also can't remember if I've asked this but on the iPad if I have iPhoto can Photo be deleted because its just a duplicate except it has less options,is thi