TS3694 Upgrading my iPad2 to iOS6 seems to have worked but now have a 3014 error message, have tried following the support advice but seem to be going round in circles.
Upgrading my iPad2 to iOS6 seems to have worked but now have a 3014 error message, have tried following the support advice but seem to be going round in circles and can't see what is wrong.
iPod linked to my MacBook which is upto date and running Mountain Lion
Noted that my wi-fi here is very slow, could that be an issue?
From 3rd link below.
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
1. Install the latest version of iTunes.
2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
4. Try to restore from another known-good computer and network.
5. If the errors persist on another computer, the device may need service.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
Similar Messages
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I am getting a 3014 error message when trying to recover my iTouch after upgrading to 10.7.0.21. Everything worked fine until the upgrade.My PC is current with upgrades, I have unplugged all USB connections and I have disabled my firewall security.
Did you try this:
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
Also see:
HT4061 error message 3014.: Apple Support Communities -
previously used overdrive media console to download audio books now i get an error message when trying to sync to iphone 4 after upgrading to 10.5 itunes and 5.0 on iphone unable to download audiobook states cannot play on iphone and does not convert
previously used overdrive media console to download audio books now i get an error message when trying to sync to iphone 4 after upgrading to 10.5 itunes and 5.0 on iphone unable to download audiobook states cannot play on iphone and does not convert
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is there a way i could find it if it connected to their computer??
Change your iTunes (Apple ID) password along with any other password that was stored in the iPod. If any passwords are associated with credit cards, contact the CC company and get your card replaced (with a new number). If any passwords are associated with a bank or any other savings institution, contact them also and discuss approprate action with them.
The "Find my..." function is pretty much useless if the device is in the hands of a thief. All that is necessary is for the thief to connect to any computer with iTunes and "Restore as new."
The only real protection you have is with the personal information on the device rather than the physical device itself. This requires action before the device is lost/stolen. If the device has significant personal information, it should have a strong 8-digit (or longer) password AND be configured for automatic wipe in the event of ten consecutive incorrect password entries. -
Since I upgraded my Ipad2 to IOS6, I keep getting kicked out of Safari after I am in the middle of searching for something. Also, Ebay kicks me back to first item if I click on an item, say number 153 or 642! Very annoying. Even CNN kicked me out back to Ipad home screen last night! How do I make it stop???
My question is this:
What is the best way of getting the pictures out of the iPhoto Library? I
Select the photos you want out and export them as JPGEs - kind = current for the current edited version - kind = original for the original
f I get access to the original folders within the library by right-clicking any photo and then being able to browse inside the library, am I going to have any problems if I copy or move those original pictures directly to a folder outside of the iPhoto Library?
Copying photos out will not be a problem if you make no errors - for me that is not a good bet - it is best to stay out of yoru iPhoto library
Would it be better to export the pictures?
Yes
Does exporting using "current" under "Kind" give you the original more safely?
No - it gives you the current version which may be the original if no changes have been made or will be the current edited version if edits ahve been made
Also, any suggestions on how to best have photos OUTSIDE of an iPhoto library organized so that iPhoto can reference them, but your backup is also organized?
In the iPhoto preferences un check the advanced preference to "copy imported items to the iPhoto library"
HOWEVER - this is not recommended - it makes importing more complicated, deleting more complicated and makes replacing a hard drive or going to a new computer much more difficult - and it puts you totally in charge of your original photos - being sure that they are there and do not get moved
I'd like to have my photos organized by date in the backup as well, so that I don't have to backup all my pictures every time I add new ones, just add the latest to the backup drive.
Finally, any suggestions on what to do with pictures that you scan so that they appear by the date they were taken as opposed to the date they were scanned? Is there a way to modify the date of the photo info?
Select the photos in iPhoto and use the batch change command under the photos menu - the tiem and date option
LN -
Hello, I've upgraded my Ipad2 to iOS7. I'm facing two major problems. First, I can't connect to the internet(which seems like a common problem), no Wifi connectivity as well. Second, the Autocad WS app doesn't work. It keeps asking for a username/passcode combination. Please help me guys. I will be genuinely grateful.
CheersDoes my problem has anything to do with SSL for mail settings? Cause when I tried re-adding it says something that I should try without SSL, and I did what you said and it gives me this "The IMAP server pop.mail.yahoo.com is not responding. Check your network connection and that you entered the correct information in the incoming mail server field". Ahh.. this is so annoying, Apple what are you doing to me?! Or is Yahoo doing this to me?!
Thank you for your time. Sorry it doesn`t work. -
after upgrading my iphone4 to ios7.04, the 'restore' in itunes seems to be going round in circles resulting in the iphone wanting to continually 'restore' every time. Whats happening here?
Hello Filbert,
Thank you for providing the details of the issue you are experiencing with your iPhone wanting to continually restore. I found an article with steps to address the issue you described:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please try to troubleshoot security software issues.
You can find the full article here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When I would like to upgrade my iPad2 at software update of general at settings, loading logo onscreen for hours with no progress. The goal is to upgrade iOS from 5 to 7.0.1. Any good solution for that?
Connect it to the charger unit as instructed by Apple.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support -
I upgraded to IOS6......now my apps are not opening.....not all, but some, and when in the iTunes store, the screen keeps jumping and hopping as I scroll.....I am very sorry I did the upgrade as everything was perfect before then. HELP!
All friends Please do not upgarde to ISO 6 as if now ....
I upgraded My Ipad 2 and my 2 I phones ( I Phone 4 & Iphone 4 S ) to IOS6......now some of my apps are not opening..... , and some are totally lost .....
( WhatsApp is keeps crashing on Iphne 4 . )
I am very sorry I did the upgrade as everything was perfect before then. HELP! -
I cant re-store my iPhone through the iTunes. Message which comes up says' the iPhonw could not be restored. An unknown error occurred (21). i tried all the options and nothing seems working. please help
Hi chiekoo,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Best of luck,
Mario -
I've upgraded my pc and now Im getting an error message when Im trying to sync my ipod saying I have two itunes libraries. The library thats there is only showing some songs and it's not uploading songs Ive just bought.
You seem to have tried everything, and you say it's syncing fine on your Dad's iMac, so I assume, you have also done a Disk Diagnostic from an earlier post by tt2 and conclude that your iPod Hardisk is good.
You don't have to use it as a heavy paperweight, the problem is only using your Windows 7 machine for syncing.
In your troubleshooting steps, did you try to use another High-Speed USB 2.0 port, USB controller resource are very scarce, so if you use other USB devices, while syncing your iPod, it may just freeze.
Windows have a bad reputation for device conflict, so better don't connect other USB devices, while syncing, better sync it while disconnected from Internet, stop antivirus just before you go to bed.
Have a nice day! -
Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
My Windows computers (one Windows Vista computer, one XP sp3 computer) recently attemped to upgrade Itunes to the latest version, and now, I get an error message that reads:
Runtime Error
R6034
An application has made an attempt to load the C runtime Library incorrectly. Please contact the application's support team for more information. When I click OK, I get another error message tat states "Itunes was not installed correctly. Please re-install Itunes. Error 7 (Windows Error 1114).When I re-install
When I re-install Itunes, I get the same result.
Now, Itunes will not work. I cannot play any of my Pod Casts, or downloaded music. Quick Time Player, and any other Apple application does not work. What, if anything, is being done to fix this?Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
The information in the first link is Apple's only public acknowledgement of this issue. No other actions they're taking to address this are publicly known.
(100293) -
Hi my icloud is telling me to verify my account - check my e-mail on how to verify but I havent had an e-mail to verify and i seem to keep going round in circles can anybody help please?
Perhaps that email you're waiting for was blocked as spam or is in your junk folder. Something like that.
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I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!
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