TS3988 I am using mountain lion. iCloud works fine with my iMac iPads and iPhone with one annoying exception. I cannot use the systems preferences on my iMac because I cannot log in. When entering my apple id and password I get a window saying "You can

I cannot log into systems preferences for icloud on my imac. icloud works on all devices including the imac, but I get the window "You can't sign in at this time" when using system preferences on the imac. I am using mountain lion, but it didn't work on lion either. Help

You may wish to try the following:
1. Sign out of your account
(If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)
2. When prompted, opt to delete, contacts, calendars etc from your Mac.
(You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.com and check each section for data)
3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.
(If necessary, delete the iCloud accounts from each of these application separately from each Applications Preferences)
4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.
5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)
6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)
7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.
8. Restart your computer.
9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trashh the iCloud folder you copied to your desktop earlier.

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When I try to open my Address Book from Finder, it says :You can't use this version with this version of Mac OS x. I have Address Book 5.0.3 and Mac OS X 10.7.5 What should I do to get my Address Book back???

When I try to open my Address Book from Finder, it says :You can't use this version with this version of Mac OS x. I have Address Book 5.0.3 and Mac OS X 10.7.5 What should I do to get my Address Book back???

Unless you deleted Address Book 6, or restored from a backup made before you upgraded to Lion, Address Book 6 should be on your disk somewhere. Try to find it with spotlight or by browsing likely folders with Finder. Also check Trash. If you find other Address Books, using Quick View or Get Info in Finder should show the version number.
Have you ever moved Address Book out of the Applications folder, either before or after you upgraded to Lion?
If you can't figure out how this happened in the first place, I would be worried that other OS X utilities are similarly affected.

When I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

when I try to update Firefox I get a window saying it can't be loaded because I do not have all the necessary permissions. What does this mean and what do I do?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

HT2490 my desktop and screen saver option is no longer available in the system preferences. meaning it is no longer listed. how would i go about getting it back?

my desktop and screen saver option is no longer available in the system preferences. meaning it is no longer listed. how would i go about getting it back?

If you used system cache cleaning software it can mess up Apple software. Stop using such software. Remove Mackeeper if present using these directions:
https://discussions.apple.com/docs/DOC-3691
If you started typing something in the search field of the System Preferences, it might be hiding. Quit and reopen System Preferences to be sure it isn't hiding because it is searching for another panel.
Lastly, if none of the above apply, go to your hard drive -> System -> Library -> PreferencesPanes folder and see if it is hiding there. If it isn't, get your 10.5 installer disc that installed 10.5 on your Mac, and restore it with http://www.charlessoft.com/ 's Pacifist, and then run the 10.5.8 combo update to ensure the version matches the operating system.

When booting 7 64bit on HP Pavilion, I get a window saying loading "Trayapp.msi" .

When booting 7 64bit on HP Pavilion, I get a window saying loading "Trayapp.msi" It asks for a CD containing such. What can I do I have no CD? This new Desktop has Windows loaded from the Internet.

This means part of the hp printer software was not deleted properly. (Windows detected something is missing and tried to repair the installation). You should be able to find it in the downloaded hp printer software. If not, try download and install the hp printer software.
Use the uninstaller to remove installed software/driver, to avoid issues like this.
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When I try to open iPhoto a box comes up that says "You can't open the application because it may be damaged or incomplete." I just scanned some pictures in, and then this happened.

Does anyone know what to do if you try to open iPhoto and the box comes up and says "You can't open the application iPhoto because it may be damaged or incomplete." Previous to this I added some pictures and documents that were scanned from my Lexmark all-in-one. Now I can't open iPhoto.

To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store you can find it in your Purchases List.

When I try to open i photo I get a message saying it can't open because it is either damaged or incomplete. I worked a few days ago. What can I do?

I have a MacBook Pro that is 2 years old and is up to date with updates. All of a sudden when I attempt to open i photo I get a message that says it is either damaged or incomplete and cannot open. Any ideas on how to fix this?

To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

Hi, please help! after I had updated iMac to Mountain Lion it worked fine, until second system updated when it started to work like Windows 1 :((

Firstly I couldn't shut it down. I tried every possible solution I could find online. Nothing works. Yesterday I installed another update and now can't eject cd or sd card, finder open or crashes. The computer is just over a year old and is unusable
Please can anyone help?
Tom

that is hardware overview:
Model Name:          iMac
Model Identifier:          iMac12,2
Processor Name:          Intel Core i7
Processor Speed:          3.4 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          8 MB
Memory:          32 GB

When ever I try to open Firefox I get this message saying it can not open.

"Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features." I did research on it and I found information on it and it said to to see if the cert6.db is read only and if so unchecked it and restart Firefox, I did that and it did not work same message came up so it then said to delete the file and let Firefox create a new and that should work and it didn't finally they said the fire could be corrupted and to reinstall it I did and it will still not work and i also have over a hundred gbs of free hd space so its not enough room on the hard drive.

There are a few possible causes for that error, for details see [[Firefox is already running but is not responding]].

Using Mountain Lion on my Macbook and somehow the appearance of my mailbox changed. How do I get it back to what it was. Have not downloaded any updates to cause this.

I am using Mountain Lion OS. Somehow, while trying to sort oout problems with my ISP, my mail changed appearances. I cannot seem to get it back to the original settings. Any help would be appreciated. Thanks!

Hello there, WNC007.
The following Knowledge Base article offers some pointers on the different viewing preferences for Mail for Mountain Lion:
Mail (Mountain Lion): Viewing preferences
http://support.apple.com/kb/PH11698
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Is there a wider need for an industrial spec, hard cased, scratch and bump resistant iPad and iPhone? (one that is more robust to outdoors and an engineering environment.

Is there a wider need for an industrial spec, hard cased, scratch and bump resistant iPad and iPhone? (ones that are more robust in the outdoors and an engineering environment.) With the acceptance of app based problem solving in industry, the only obstacle to purchasing apple products seems to be their emphasis on providing an asthetic product that looks cool. Industry however, needs something that is harder wearing, splashproof/showerproof, work in the cold and dirt and is fully wipeable. If such an apple product existed I believe they would move units.

I use the ipad in a hydrometallurgical plant. Lots of dust, harsh chemicals, and where equipment come to die.
I've used laptops/ tablet pcs. All having a very bad problem of sucking in air to cool the computer. The slight acid mist in the air corrodes the contacts in the computer and they last ~ 4 months.
I have moved on to using a ipad currently in a glorified zip lock bag from the internet that has been working for the last year.   I haven't dropped it yet so that's great. Most of my applications are done in a virtualized environment where i connect in to using RDP.
It works flawlessly. When the zip lock bag i'm usign gets too scratched up to read easily, I just replace the 10$ bag.
I do want another case. I am waiting on the lifeproof case coming out for the ipad2. Shockproof, dustproof, and waterproof.   Much classier than my zip lock bag solution.
Within my plant, there is 4 ipads.
they have fit the bill so far. Only downfall of ipad for our windows enterprise system is the lack of sharepoint browsing natively within the ipad. I can do it with RDP but come on. . .

I'm trying to set up my iPad2. I am entering my Apple ID and get a message that says "try another apple id, this ID is already being used. The only time I've used this Apple ID (my email), is when I bought a mac for my college student.

I'm trying to set up my iPad2. I am entering my Apple ID and get a message that says "try another apple id, this ID is already being used. The only time I've used this Apple ID (my emal) was when I purchased a mac for my college aged child.

Thank you...I had selected the incorrect option to create an Apple ID....so backing up a few pages and doing as you stated worked!

HT4623 When I downloaded the new iOS software to my I-phone at one point I was asked to enter my Apple ID and password. I didn't remember at the time so given the option to by-pass/continue, I did. Thereafter , my Apple ID was "diasabled". How do I "ena

While downloading the new apple software to my I-phone , a prompt asked me to input my "Apple ID and password", BUT the option to by-pass and continue was also offfered, so I by-passed and did not enter my Apple ID or password because I had forgotten it temporarily and wished to continue the lengthy time to download.
Consequently, when I attempt to add updates to the Apps. on my I-Phone, a new prompt appears stating that my "Apple ID has Been DISABLED." There is no additional language as to why it was disabled in regard to my I-phone. FYI, my "Apple ID and Password" continue to function ., ie are "ENABLED",in regard to my Apple desk top computer.
This disabling of my Apple ID results in an inability to update my I-phone for anything.
My question/request is as follows: How do I "enable" my apple use by having my I-phone recognize my existing Apple ID and password ?

Hi Lrwill,
If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
Cheers,
GB

My 'drag and drop' doesn't work using Mountain Lion OS X 10.8.2 on iMac

Drag and drop occasionally works between folders but very rarely - and now not at all. I have tried various remedies suggested onthis forum, but they didn't work.
Copy and paste is a real drag (sorry!)
Hugh

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

HT1338 Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think it worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?

Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?

Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation.

TS3988 I am using mountain lion. iCloud works fine with my iMac iPads and iPhone with one annoying exception. I cannot use the systems preferences on my iMac because I cannot log in. When entering my apple id and password I get a window saying "You can

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