TS4006 My old location is stuck with the gray dot and won't rsfresh. How can I get this iphone to locate my cell again

I am trying to locate my girlfriends cell
I use Iphone finder
It was working minutes later is stayed on old location with a gray dot
Any input why?

Hi,
There is a similar issue in this thread
https://discussions.apple.com/thread/5108357?start=0&tstart=0
Follow the steps in the Apple KB metioned and hopefully you will have your device back

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