TS4185 Mac Facetime Issues now that i have iphone
i recently got an iphone and i have had a mac for a long time. before i had my iphone, my mac facetime worked all the time. now that the iphone is running, i cant get my facetime to work on the mac anymore. call fails as soon as it is answered. help
Hey there LKalbach,
It sounds like you unable to make a call from your Apple ID in iMessage because the calls fail. I would start by checking to see if perhaps your computer needs to be re verified with FaceTime.
Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
If are still unable to make calls with FaceTime, I do not know if you have tried these steps from the following article, but I would try them next:
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
From: FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Thank you for using Apple Support Communities.
Cheers,
Sterling
Similar Messages
-
When I was living in the UAE I purchased an iphone 5. It does not have FaceTime because of 'cultural' reasons. Now that I have moved back to the States where we don't have the same 'cultural' issues, I'd like to put Facebook on. How do I go about it? Will apple exchange the phone? Can my phone's serial number be taken off the no Facebook listing?
There is no way to get Facetime on that phone. No, Apple will not exchange it. You'll need to purchase a new phone in order to have FaceTime. Third pary apps such as Skype should work, though.
-
I had an anti-virus for my PC....now that I have a mac, do I need to keep that anti-virus?
I had an anti-virus on my pc that I purchased. It was Trend-Micro. It is now time to renew it and I am not sure if I really need it now that I have a mac...
Does anyone know if I need an anti-virus software on my macbook pro?
Thanks!This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an attacker who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files. The recognition database is automatically updated once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders. In most cases, there’s no benefit from any other automated protection against malware. Starting with OS X 10.7.5, there is another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications that are downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Applications certified in this way haven't actually been tested by Apple (unless they come from the Mac App Store), but you can be sure that they haven't been modified by anyone other than the developer, and his identity is known, so he could be held responsible if he knowingly released malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe. Note, however, that there are some caveats concerning Gatekeeper:
It can be disabled or overridden by the user.
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to applications downloaded from the network. Software installed from a CD or other media is not checked.
For more information about Gatekeeper, see this Apple Support article. Notwithstanding the above, the most effective defense against malware attacks is your own intelligence. All known malware on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. If you're smarter than the malware attacker thinks you are, you won't be duped. That means, primarily, that you never install software from an untrustworthy source. How do you know a source is untrustworthy?
Any website that prompts you to install a “codec,” “plug-in,” or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. [Some reputable websites did legitimately warn users who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.]
“Cracked” copies of commercial software downloaded from a bittorrent are likely to be infected.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. No intermediary is acceptable.
Java on the network (not to be confused with JavaScript, to which it's not related) is always a potential weak spot in the security of any operating system. If a Java web plugin is not installed, don't install it unless you really need it. If it is installed, you should disable it (not JavaScript) in your web browsers. Few websites have Java content nowadays, so you won’t be missing much. This setting is mandatory in OS X 10.5.8 or earlier, because Java in those obsolete versions has known security flaws that make it unsafe to use on the Internet. The flaws will never be fixed. Regardless of version, experience has shown that Java can never be fully trusted, even if no vulnerabilities are publicly known at the moment.
Follow these guidelines, and you’ll be as safe from malware as you can reasonably be.
Never install any commercial "anti-virus" products for the Mac, as they all do more harm than good. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the filesystem. Malware gets into the system by being downloaded, not by materializing from nowhere.
In order to meet that nonexistent threat, the software duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability and poor performance.
By modifying the system at a low level, the software itself may create vulnerabilities that could be exploited by malware attackers.
ClamXav doesn't have these drawbacks. -
I have a power mac G5, and now that I've updated my iphone 4s to ios6 I can no longer sync it or back it up to the computer. what can I do?
Click here and install the software.
(71121) -
I bought my first mac in May. Can i get iWork free now that i have Mavericks?
I bought my first mac in May. Can i get iWork free now that i have Mavericks?
Hey ItsaJimThing,
Great question. Apple announced that qualifying Mac purchases after October 1st, 2013 would be eligible for the Up-To-Date program. Unfortunately, from the information you provided, it does not sound like your Mac qualifies for this program.
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
On October 22, 2013, Apple announced that its Pages, Numbers, and Keynote apps are available free with every qualifying new Mac. If you purchased a qualifying Mac on or after October 1, 2013, that did not include Pages, Numbers, and Keynote, you can download them free by following the steps below.
You can still enjoy all of the great benefits of the new iWork suite by purchasing it from the Mac App Store. Or, if you had previously purchased iWork ’09, feel free to update to the new versions by visiting the updates section:
OS X Mavericks: Updating disc-installed versions of Apple apps via Mac App Store
http://support.apple.com/kb/HT5975
Thanks,
Matt M. -
having problem with updating to 10.6.6 , my software now is 10.5.8, when the my mac is tellin me that i have already update to the lastest software when i haven`t :/ help !
You need to find a store selling it and purchase it. If you buy it from an online store, it comes in the form of a DVD shipped to you.
Unless Apple or someone with a site license applicable to you says otherwise, you can't download it.
(60044) -
Is there a Pages for MAC OS 10.7.x?
If not, what is the alternative?
Concrete issue is that I have received a ".pages" document and need to edit. I am running Mac Pro with OS X 10.7.
Many thanksIt is important that you determine if the .pages document originated from Pages ’08, Pages ’09, Pages v1.7.2 (IOS 6), or was exported as Pages ’09 from Pages v5+ on OS X Mavericks. If it meets one of these criteria, then you can edit the .pages document on your Lion machine with Pages ’09 from the iWork ’09 DVD. Pages documents can not be opened with TextEdit, but can be viewed with Preview.
On the otherhand, if the .pages document was created with Pages for iCloud beta, Pages v2.2.1 (IOS 7), or Pages v5+ on Mavericks, then your only recourse is to edit the document with Pages for iCloud beta. Since Fall 2013, Apple changed the .pages document format into something even more malevolently proprietary. Apple word processing products since this timeframe, are subsets of the Pages ’09 features/functionality, and will filter out content they do not support.
A Pages ’09 document is usually a compressed (zip) folder archive that looks like a regular file to the Finder. The newer Pages family of products only write out a package that to the Finder, also appears to be a regular file, but in reality it is a folder. The newer Pages documents must be zipped before placed on non-Apple filesystems. -
How can I Migrate/Split itunes/icloud account for a large family now that they have family sharing
Ok, now that Apple has finally come out with family sharing I need to get things sorted out and I think it is going to be a mess. I have 6 family members (my spouse and 4 children) all sharing/using one itunes account. For parental reasons this made perfect sense. Now with the the advent of family sharing and such we have alot of sorting and migrating to do and I am very unsure how to go about it. Here is what we have.
Myself - I have a 64GB iPad 3 and a 64GB iPhone 5
Spouse - 64GB iPhone 5
Children - x4 16GB iPhone 5C (pink, blue, green, and a yellow)
We have had one itunes account now for several years, we used to have x4 16GB iphone 4's and a 16GB iPod touch 4 so we needed it to be shared at the time. We all have different Game Center ID's and Facetime/iMessages are all setup to the phone numbers (aside from mine which also uses the itunes e-mail). We currently have 1 upgraded icloud account with 200GB of storage on it (love the new tiers). So here are the questions.
1) How do I go about using and isolating all the devices so they can all use the iCloud storage? Right now if I try and setup backups by device under the what to backup there is no simple "Full Backup" option, they have all the categories separated. I cannot backup my daughters contacts without forcing a merging of them and so on. Same thing with Documents and Data. Would I need to setup a different iCloud account for each device now?
2) iTunes Music/App purchases. Now that they have a family sharing function I am assuming it would be a good time to separate all the devices (aside from my personal iPad/iPhone). If I understand correctly we need to setup a new itunes account for each and link them with family sharing, does this then allow us to disperse/move items from a singular to the multiple account (at least a one time option to move around) or would it simply be shared off the original account? My daughter for example will be 18 next summer and as such no longer under our care. How do we move her items to her account? She has a lot of purchased Music. Now keep in mind I am talking about an account for someone who was 12 when she had her first device and as such needed to be under her parents.
I just want to state that repurchasing things is NOT an option, and to be frank, according to Canadian laws pertaining to *licensing* we actually own the product if we paid for it and have the right to transfer the ownership thereof. This issue went through the courts regarding used copies of OEM editions of Microsoft Windows several years ago and they closed the legal *license* vs ownership separation.Go to appleid.apple.com to manage the ID, sign in and select to the Name, ID and Email Addresses section, then change the birth date on the bottom right. At the present time you may not be able to enter the correct birth date, but others have had success changing the year to 2000, or the date to 1/1/2001, both of which will have child ID status.
-
I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding the unauthorised payment and the DISABLING of my account.
David Forrester.
Sent from my iPad
On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
Follow-Up: 319042795
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dear David,
Welcome to iTunes Store Customer support.
I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Please reply to this email and let me know if this purchase was unauthorized.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Lang_Country: en_gb
User Storefront: UK
Concern Type: Problem Not Listed
Web Order #:
Content Title: NOW TV Day Pass
Provider Name: BSkyB
Track IDs: []
Purchase Date : 2014-03-16 12:33:48 Etc/GMT
Purchase Device : Apple TV
Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
<Personal Information Edited by Host>This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly. -
My Mobile me mail account is unreliable now that i have moved to the cloud
I have had a @me mail account form the start and before that a @mac account, but now that the iCloud has arrived accessing my mail through Outlook has become totally unrealable, at first i thought it was an Outlook issue, spent days verifying that Outlook is working fine and can only now POINT the fingure at iCloud ... i keep on gettigng error messages indicatign that my sign on information is not valid...........
Anyone offer some help on tis please?
JohnUpdate ...
Just been on the Microsoft Answers forum and there someone has come up with the following fix to get mail working again using Outlook with iCloud ...
incoming: p99-imap.mail.me.com
outgoing: p99-smtp.mail.me.com
My Outlook now appears to work, but to be honest i am not sure what these new servers addresses are doing differently ... issue for me is that Microsoft and Apple went through beta testing and this item obviously was not thought important enough to fix not a good sign ....
thx
John -
I am using the Firefox 3.6.3 version with my new Windows 7 operating system. When I used all the previous Firefox versions in my XP and Vista operating systems, image quality and resolution was excellent! However, now that I have upgraded to Windows 7 and Firefox 3.6.3, the image quality and resolution is poor (unacceptable for downloading purposes).
== This happened ==
Every time Firefox opened
== I first activated my new computer and installed the Firefox 3.6.3.All my images are pixelated in firefox 3.6.3
http://www.dcgdcreative.com
Not only on my site but on most sites I view.
The issue is not solved by resetting the zoom text view (ctrl+0)
The issue is not resolved by starting in safemode with add-ons disabled
The problem seems to only affect .jpeg files and only on Windows 7 on my desktop; as I have viewed several sites using windows XP with my laptop, no issues.
I had the same issue with IE8 and was able to fix the problem with by setting up the compatibility view for all sites. Issue fixed no problems at all. But nothing similar for firefox?
Whats the deal? -
My recent iTunes update (11.1.4) failed errors while installing,(MSVCR80.dll) missing ,try installing
The program manually after just downloading the update ? How do I do that now that I have downloaded it ?
Thank you, Johnty878.See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I had a problem importing my photos to iphoto when i first started using my mac, so instead I just saved all my pictures in finder. Now that I have all my photos in iphoto, I'm not sure if its ok to delete the photos i originally uploaded to finder.
Assuming that you have a default "managed" library (the iPhoto preference to "copy imported items to the iPhoto library is in its checked state) then yes - everything imported is in iPhoto and the source photo can be deleted
LN -
How can I tell how many emails I have on my iphone now that I have installed the update?
How can I tell how many emails I have on my iphone now that I have installed the update?
Your current camera roll is stored in iCloud via the backup, and the photos in Photo stream are also stored in iCloud for about 4 weeks.
However, once you delete them on your iPad, they will disappear from your backup the next time it runs.
The best way to sort your issue out is to:
1) Connect a Windows or OS X computer to Photo Stream. This will get your current photos onto your computer.
and/or
2) Connect your iPad to a Windows or OS X computer through the USB cable, and sync the photos across before deleting them from your iPad. This will get photos and videos.
This help article is useful: http://help.apple.com/icloud/index.html?localePath=English.lproj#mmbc40255b
Cheers,
Rodney -
I purchased keynotes for ipad. Now that I have an iMac, should that purchase be available? Or do I have to repurchase it?
Sadly, yes. The iPad application and Mac application are different programs. Buying Keynote for iPad does not also give you Keynote for MacOS.
Maybe you are looking for
-
It was fine yesterday? I can see the photos when I scroll over the "event" in iphoto but when I open it and click on a picture, It gives me a big exclamation point? Only on recent photos?
-
The document does not have a valid format.
I created a special format document when I had Pages '08. I needed the proportions of the document to match the special paper on which the document would be printed so I created a special size for my document rather than 8 1/2 x 11. If I remember rig
-
Curve 9300 connecting to boot rom problem
Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I alre
-
CS4 Locks up when building a preview/rendering
Im on Windows XP running CS4 and I get a problem with it 'locking up' whilst building a preview or rendering. It doesnt happen everytime, but enough to be a problem. I have tried 'purge all' thinking this would 'free up' things, but no luck. When I g
-
I have difficulty in hearing conversation around the table when many are speaking. Can I put my Iphone 4 3G in the centre of the table and tune it to my hearing aid to join in the converstion?