Turned on my ipod. Said update available. Updated fine,now stuck on terms and conditions. Will not allow me to accept, and now I cannot turn my ipod off. It is literally froze. Any suggestions.

Turned on my ipod. Update available. Updated fine, came to accepting terms and conditions and this is where it all went wrong. Stuck, cannot accept and cannot turn off the the ipod. It is stuck on the terms and conditions. Uninstalled itunes on my computer and reinstalled accepting the terms and condition in my computer. Pluged in my ipod, but still nothing. Just stuck on the terms and conditions. Any suggestions would be greatly appreciated.

Let the battery fully drain till the iPod turns off.
Then place it in Recovery Mode for a full restore. (Setup as new when done)
How to enter Recovery Mode:
http://support.apple.com/kb/HT1808

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After installing ios5 and having had to change my apple id to e-mail address I am unable to download updates as they were purchased under my previous id and it will not allow me to get back into the old id Help please.

After installing ios5 and having had to change my apple id to e-mail address I am unable to download updates as they were purchased under my previous id and it will not allow me to get back into the old id Help please.

Make sure you enter your new Id in settings/message, settings/facetime. ANy content that you downloaded with the old ID is forever linked to that old ID and if you have apps that were downloaded with the old ID and you want to update them you can only do that with the old ID. You could delete those apps and downlad them again ( and pay for them if they are not free apps)

Acrobat update will not allow me to accept. Just quits.

Acrobat update will not allow me to accept terms. Just quits.

See Empty/corrupt iTunes library after upgrade/crash.
tt2

I used find my Iphone to located my ipad in the house. I clicked the sound request. Now that i have found it it seems to be locked. it will not let me tap the Ok button under find my Ipad alert. It seems locked. Any suggestions?

I used find my Iphone to located my ipad in the house. I clicked the sound request. Now that i have found it it seems to be locked. it will not let me tap the Ok button under find my Ipad alert. It seems locked. Any suggestions?

just playing the sound does not lock the iPad.

TS3623 I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the o

I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the old syst

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

My daughter changed the password on her ipod touch and it will not allow her to put letters in so therefore she is locked out! how can we fix this

My daughter has changed her ipod touch password and it will not allow her to put in letters so therefore she is locked out! How can she fix this?

Connect the iPod to its syncing computer and restore via iTunes. If iTunes asks for the passcode and you can't enter the passcode or yu do not have the syncing computer, place the iPod in recovery mode and then restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?

I have recently switched from a PC to a MacBook Pro.
I have a large number of documents and photographs on a multiterrabite external drive, backed up on a second multiterrabite external drive.
Both external drives are formatted for MacIntosh. This has been verified by agents at an Apple store and also at Best Buy in two different cities.
This is the problem:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
Thanks!
Roderick Guerry
[email protected]

Roderick Guerry wrote:
The MacBook Pro will not allow me to cut-and-paste to and from or to click-and-drag to the external drive. I can copy-and-paste, but then I must send the original to the trash, which doubles the time and effort. Is there any way to cut-and-paste?
No, this is a philosophical difference between Apple and Microsoft. Apple believes that it's dangerous to cut a file in case the user never pastes it; in that case the file is lost. Microsoft seems to not have this problem (if I remember Windows correctly) because they don't delete the originating file if it's cut but never pasted.
Even though Macs have a lot of keyboard shortcuts, philosophically Macs have traditionally been mouse-first. This applies to file copy operations. In your case, what a Mac user would do is open the source window, open the destination window (on your second drive), and then Command-drag the selected files from the source to destination window. This is because a normal drag would leave the originals behind, while adding the Command modifier key tells OS X that this is a Move, not a Copy, so don't leave the originals behind.
(In addition there are different rules for drag-copying within the same volume or between different volumes. If you drag between two folders on the same volume, the files are moved. If you drag between different volumes, the files are copied unless you hold down Command to delete the copies on the source volume.)
Roderick Guerry wrote:
Also, the MacBook Pro will not allow me to rename multiple documents or photographs. I can click-and-rename a single one, but this is impossibly time consuming. I can batch-rename in iPhoto, but when I transfer the photographs to the external drive, the rename does not transfer.
Two problems in this case. First, batch file renaming is not built into OS X unless you build something with Automator. However, there are many utilities that can do batch file renaming which you can find at macupdate.com or on the App Store. Since I work with media I often batch rename using one of the media managers I have lying around like Media Pro or Adobe Bridge (comes with Photoshop).
iPhoto is a database front end designed to shield the file system from the consumer and let them concentrate on creativity and sharing. As such it is often a poor choice for managing files directly. When you "transferred the photographs" chances are you moved the originals, not the ones iPhoto edited which are stored in a hidden folder.
Roderick Guerry wrote:
I’m reduced to using my wife’s Toshiba to cut-and-past, rename, and transfer documents. It works perfectly. Is there any way to do this on the MacBook Pro?
There will not be a way to do it exactly like Windows. As described above, there are ways to do it "the Mac way." If it is possible to remove judgment on which way is "better" you might find the Mac way to be acceptable, but of course sometimes we simply prefer what we're used to.

I have an iPad that will not allow me to accept iCloud terms and conditions. It just says server not available. But on an annoyingly regular basis a pop up asks me to accept term and cond, I go to iCloud and try to but that is when it tells me it cannot c

I have an iPad that will not allow me to accept iCloud terms and conditions. It just says server not available. But on an annoyingly regular basis a pop up asks me to accept term and cond, I go to iCloud and try to but that is when it tells me it cannot connect to the server. Frustrating as I cannot get rid of the pop ups.

Thanks champion! Apple support is useless! Way too difficult to get anywhere with their "support"

I ran the new itunes 1.11 update and itunes is no longer found on my computer and it will not allow me to reinstall. What happened?

I recently ran the itunes 11.1 update and itunes is now gone from my computer and will not allow it to be reinstalled. I am running Windows 7. Any ideas?

Hello RDH54
I would remove all components and Apple related software and then try the install again.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT201209 Want to set up my children's IPad's with their own Apple ID. Trying to set up yahoo accounts and it will not allow me to do this. I wan them only to be able to purchase from rdeemed gift cards but it keeps asking me to update credit card info

Want to create Apple ID for both my children's IPad's. Tried creating new email account for my son and it will not let me. I want them to be only able to purchase from redeemed gift cards and everytime it asks me to update credit card info on their Ipad.

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

TS3694 Itunes 10 will not allow me to update 1st generation Ipad to 5 or 6. Also will not allow me to restore.

Itunes 10 will not allow me to update 1st generation Ipad to OS 5 or 6.

Solving MSVCR80 issue and Windows iTunes install issues.

My daughters ipod touch is disabled because of a wrong passcode. I have tried many times to log onto to Itunes and it will not help without a passcode and is not recognizing the itouch as a device, but the USB is functional. Do I need Itunes to fix this

My daughters ipod touch has been disabled because of a wrong passcode. After 2 days of trying to get into Itunes, it will not help without a passcode and is not recognizing it as a device even though the computer is recognizing the USB. I know I have to do a complete recovery, but can I do this without Itunes (or Icloud)?

You cannot do this without itunes on your computer

Just transferred data to iMac from working Mac Pro that is using Parallels and Windows 7 and the Biblesoft 5 and it will not open on the iMac the only change is the my new iPhone number is OS. Any ideas?

Just transferred data to iMac from working Mac Pro that is using Parallels and Windows 7 and the Biblesoft 5 and it will not open on the iMac the only change is the new Maverick OS from the macpro Lion OS. Any ideas?
<Personal Information Edited by Host>

Setup Assistant and Migration Assistant do not restore MS Windows, it only does the OS X partition. All of your Windows stuff must be backed up and restore using a MS Windows application. If no one on this forum is able to answer your question then I'd repost it on a Parallels forum to see how other Windows users approach this.

I Phone 4S. I am unable to update the software. Evidently my I Mac ( 10.4) will not allow or support the sw update. How can I update this device? The phone function is not currently working either. HELP ! at t

I am unable to update my I Phone 4s through I-Tunes. I believe its due to my antiquated 10.4 operating system on my 2005 I Mac. How can I perform the software update. Currently even the phone function will not work . I'm a novice with this device.

Whatever version of Leopard you purchase, I suggest updating it to 10.5.8 which should have everything you require. To update Leopard download and install Mac OS X 10.5.8 Combo Update. Alternatively, open Software Update and install all the recommended updates. That will include the above updater.
To update your phone:
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

HT1296 my iphone 4 will not sync with my new mac book air. It says that syncing failed to start. Any suggestions?

My iphone 4 will not sync with my new macbook air. It says that syncing refused to start. Any suggestions? FYI - all my apps and software are updated.
Thanks,
Jodi

Close iTunes. On your phone, double tap the Home button to bring up the multi-tasking bar, tap & hold any app until they all start to wiggle & a red minus sign appears. Tap the red minus sign to remove every app shown. Tap Home button when finished. Re-start your Mac, launch iTunes, connect your phone. See if things work now.

Turned on my ipod. Said update available. Updated fine,now stuck on terms and conditions. Will not allow me to accept, and now I cannot turn my ipod off. It is literally froze. Any suggestions.

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