Two Home Sharing problems

I've got two problems with home sharing on my iPad. With music, I can see and load my shared library from my iMac and I can start tracks playing. But if I switch to another app and then come back to the iPod app, 3 times out of 4 the iPod app quits and I have to start all over again. With videos, I can see my shared library and play the movies on the iPad, but only some of them play with sound. I've rebooted the iPad, iMac and router: reinstalled iTunes 10.2.1 and iOS 4.3: turned Home Sharing off and on again on both iMac and iPad: turned off the firewall. But still the same result. Anyone else having these problems? Anyone found a solution? Thanks.

Harry
You shouldn't need anything else. The common problems (after you have gotten past the authorization) for sharing are:
- You copy over the .etd file instead of the .pdf file.
- You copy over the .pdf file from /Digital Editions/ebx_backup instead of /Digital Editions. (My best guess, given the error message).
- The file was purchased with only rights to view it on a single machine.
The not so common and more worrisome case would be if the License was not being correctly written into the file after you purchase it.
I would suggest that after verifying you are copying the correct file, you should open up a web support case, so that Bentley can track this, and help us gather all the correct information so we can figure out what is going on.
Sorry you're having problems
Jim Lester
Adobe Systems

Similar Messages

HT202213 Home sharing problem: I have never set up home sharing but I feel I understand it. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I am trying to set up home sharing but get iTunes says "You

Home sharing problem: I have never set up home sharing but I feel I the concept and how it works. I recently (last 2 months or so) deauthorized, first time ever, all computers with my iTunes account. I have 3 computers authorized. I am trying to set up home sharing but get iTunes says:
"Home Sharing could not be activated because this computer is not authorized for the Apple Id "#########@###.com". Would you like to authorize now?" I click "authorize" and get the next error " You cannont authorize more than 5 computers. You have already authorized 5 computers with this Apple ID. To authorize this computer you must first deauthorize one of the other computers."
Can someone help or shed more light on my problem?
Thanks,
Richard

Home Sharing is designed to work on your local network not across the internet/cloud.
Stuff is accessed under the Computers column where your local iTunes library on a local computer would appear.
Home Sharing would share your iTunes content (i.e. stuff stored in itunes on the computer, not in the cloud) with AppleTV or an iPad etc on the SAME network.
AppleTV2 will not be able to see itunes content on the work computer over the internet. It's not designed to. if the work computer was on the home network it would.
iCloud is in it's infancy and is not a mature product - iTunes TV Show purchases appear on AppleTV, but currently music does not unless you are subscribed to iTunes Match. I find this rather odd to be honest, along with the inability to buy music on AppleTV2. Movies purchased in iTunes are not authorised for iCloud viewing currently either.
Maybe it has something to do with iTunes Match 'getting in the way' - i think they assume you'll use that whereas you really want to be able to access Purchased music from the cloud without subscribing to itunes Match which is overkill for some.
AC

IPhone Home Sharing problems

Here is my home sharing problem. I have 3 devices, a MacBook Air, a PC running Windows 7, and an iPhone 4. All software is up to date. ITunes is installed on both computers, and the exact same Apple ID and password have been entered for home sharing on all devices. The iPhone's music library will NOT show up in any of the Home Sharing folders in the other computers. However, the Mac and PC libraries DO show up in the iPhone, so the password is correctly entered. All computers have been activated and reactivated, restarted, iTunes reinstalled, my router has been reset, firmware up to date. Music from the other computers can be played through Home Sharing on the iPhone, but the iPhone library will not show up in the other computers.
Any suggestions? Thanks in advance!
- Cole

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

Itunes - Home Sharing Problems

Ok, i got a new dell about a week ago, i had all of my music and itunes files on a mac and i wanted to transfer the music to the new computer, i did that and got maybe 30 songs over their but it said the iphone was synced on the mac so i had to erase the contents if i wanted to copy music from the dell. so i went back to the mac, transferred the purchases from the iphone to the computer then was gonna import those from home sharing onto the dell, only problem is the home sharing tab on the side bar wont show either computer?
so i made sure we were on the same wifi - it was
made sure the home sharing was on, on each computer- it was
then made sure we were logged onto the same itunes account - it was
after i got frustrated with that i decided to check, i took the dell laptop into the room where apple tv was and what do you know, i could play the files on the dell on the apple tv. then i tried using the remote app on the iphone on the mac (since the computers a desktop, i couldn't move it) the remote controlled the mac fine ( the remote works over home sharing)
please help
sincerely, a apple customer

what you want to see in iTunes is this (view from my MBP's iTunes seeing the library on my Mini)
if you then click on the house icon, it will change to this and the shared library will load. at that point, two buttons will appear in the lower right corner of the iTunes window, being settings and import
now you should be able to import any content from any shared library by selecting the content and clicking on import.
if the icon looks like this , home sharing has not been set up correctly.
in order for home sharing to work
(a) iTunes on all machines must be authorized for the same iTunes store account
(b) all machines must be on the same network
(c) all machines must have access to the internet.
if none of the above makes a difference, try turning home sharing off on all computers, then turning it back on.
these reads will be useful: one and two.
JGG

Home sharing problems since Apple TV update

Hello everyone;
I have a Apple TV 2, an iPhone 4S, an iPad 2 and a Macbook pro 17" on the same iCloud account. Syncing of data between the computer and two iOS devices has been rock solid. Kudos on this system architecture, it is exactly what I have come to expect from Apple.
I recently purchased the Apple TV2 - but am now past the warranty period - to stream music and videos to the stereo from my Macs, either the iPad or computer mostly. It has been an excellent digital sound source, since most of my music is encoded full quality.
For the past two years the performance of this system has been flawless. I have the Remote app for my iPad, which is an awesome way to control an Apple TV for music playing, since you can build the 'Up Next' menu really easily, and having the iPad keyboard for inputting passwords and search items in the youtube browser is very handy.
About three months ago my Apple TV requested an update. When it was done my home sharing network was not working, would drop out, would shut off suddenly and disconnect my devices. I searched the forums and all I could find was the suggestion to make sure iTunes and both iOS devices had the latest updates. Sounded a bit cliche, but reasonable, so that was done. Still no joy with the network. Could not get it to connect.
Found another link that recommended updating the firmware on the modem. Tried that, and voila, the home sharing was back. Didn't last though, the next time my Apple TV went to sleep, it was gone again. I realized the modem rebooting may have been what did it, so I tried it again, and voila, the home sharing was back… and stopped again after a while.
Now I have to reboot the router every time I want to connect and it doesn't last. This is a pain in the arse that disrupts everyone on it, and is flatly incompetence on the part of Apple to release an update that screws up the main reason anyone would buy their product. The Apple TV is half a device without streaming. It should be said that Netflix and the internet are perfect on the Apple TV throughout this whole ordeal, so obviously there's no problem with the internet, the wireless, or the hardware. It plays music and video perfectly through whatever source is available. It just won't home share with the rest of my stuff. Literally wile I typed this my iPad just lost its connection to the Apple TV while the remote app was shuffling my music in the background.
So this is my rant. I've been a happy Apple consumer and advocate since my first Powerbook 140 bought in 1991. It's been great to watch the evolution of this company, and I'm always impressed with the user experience they provide, until now. Purchasing an Apple TV was a no-brainer for me, since everything else was seamless, and originally that's exactly what it was until this update ruined it.
I tried to contact Apple for help, or to find a tech note that would lead me to the solution, and was told I'd have to pay for the call. They did this, not me, so why do I have to pay them to fix their mistake? Does a company have the right to ruin a product you've already purchased, then ask for money to help you fix it? That is a strange business practice.
If there's something I need to configure or reset, so be it, but where can someone find that out? Literally in 10 minutes of what should be an innocuous update, I have lost my music box through no fault or mistake of my own.
If there is someone from the Apple tech support community or genius bar on this forum I invite you to support your product and let me know if there's a solution to the problem Apple created. They've made their own product look like crap. This is very un-mac.
speakerman65

I had variations of all the issues described after my firmware update to Apple TV software 7.0.2(6915) And all my iOS devices to 8.0.2. Had Home Sharing turned on on all devices and Apple TV. Initially AirPlay icon disappeared completely from Control Center but mysteriously appeared overnight. Prior to that I tried all standard Apple Support advice I can find including resetting my Apple TV which was really frustrating especially when it did not solve the issue. Even after AirPlay icon appeared this morning, I am not able to AirPlay my home screen from Control Center - every time I select AirPlay and turned on Mirroring, it reverted back to my iPhone. Even Remote App did not work though Home Sharing was turned on.
Then I tired this out of the blues - went to my iPhone 6 Photo Stream and selected a video clip I took and then flip up Control Center and then tried AirPlay and mirroring again to Apple TV and then everything started to work! All my other devices started working again as well. Remote App is able to connect and pair with AppleTV. Seems like Apple TV needed a jolt after firmware upgrade from some media app like Photo Stream. Very strange.
Hope this helps others on this thread. Most important of all, if there are any Apple support personals or engineers reading this, I hope this might help in troubleshooting this annoying bug and provide an important fix.
Don't mean to vent but I am a long time Apple fan since Mac Classic days and pretty much have everything Apple from computers, tablets, phones, to AirPort Extreme. I have always been bragging to my friends and family on how seamless and trouble free Apple products are but you can imagine how embarass I was when I had friends over for Thanksgiving and I was touting Apple TV/AirPlay until this happened under my very nose. This gave some an opportunity to brag about the competition. Apple please do us proud again - we still want to brag about you.

Home sharing problem with music between iTunes and Apple TV

iTunes 10.5.2.11
Apple TV2 running 4.4.4 (3330)
Windows 7 pc
WI FI connection
Apple TV is losing its connection to iTunes on my windows 7 pc after streaming EXACTLY TWO SONGS. I've never had this problem until the last update of iTunes to 10.5.2.11 and Apple TV 4.4.4. Home sharing is on in both iTunes and apple TV. I launch my computer from apple TV and open the music folders, select an album/playlist or even shuffle (doesn't matter what I do). Apple TV will play two songs and then lose its home sharing connection to my iTunes songs. TheBuffering icon continues to spin as it looks for the next song on the playlist, but the \song never starts playing. If I sue the apple TV remote to return to the main menu, it is apparent that my computer is no longer visible to apple tv.
The only temporary "fix" (which again only works for EXACTLY TWO SONGS) is to re-start home sharing on my pc or apple tv. Obviously, you can't listen to music by continuously turning on/off home sharing on eiter device. Doesn't matter which device I choose to restart home Sharing.
I've spent considerable time troubleshooting this issue. It is NOT a router issue, nor is it a signal quality issue. I'm able to stream feature-length movies from iTunes to apple TV without issue. It's only music files. The cynic in me thinks its apple wanting me to spend $25 to put my music in its iCloud service.
Other troubleshooting that I've tried. None successful.
Uninstalled and reinstalled iTunes.
Tried a fresh install of iTunes on a brand new windows 7 maching
Restored my apple TV.
disconnected / re-connected outlook.

bump to Apple. Many people are having this issue and no fix yet!

ITunes 10.1 home sharing problem

i can't believe there is no fix for this. i am having problem with iTunes 10.1 using home sharing.
i have a PC & a laptop both running windows 7 64bit.
i have the windows home group enabled on both & can share files effortlessly with each other outside of iTunes.
i have just updated to itunes 10.1 hoping that the update would fix the problem. it didn't.
i have both itunes open. both are signed into the same account (i only have 1)
on the PC i can see the laptop & i can play music from it or transfer etc.
on the laptop i cannot see the PC. the home sharing icon is not there.
i have done all the usual stuff. turn off & on home sharing & also the sharing under preferences. i have even de-authorized both & re-authorized. signed out & back in to iTunes.
i just don't know where to go from here. i want the PC to show up as i have all my music & some movies on that.
i got the new apple tv 2.0 & it also only shows the laptop & not the PC.
update:
i just tried using a different router. as soon as i set it up, both machines seen each other. the main router i use is the Netcomm NB9WMAXXn. the router that i got to work is an Asus WL-AM604g.
i can't believe the Netcomm is the problem as i don't have an issue networking outside of iTunes.
maybe a setting? i even factory reset the Netcomm. no luck.
any help would be very much appreciated......
Message was edited by: crcjetty

I had the exact same problem between my two Windows 7 computers when I updated them to iTunes 10.1 - the shared library would show up on the side in iTunes, but when I attempted to open it, it would say it was loading for a while and then disappear.
I solved the problem by first turning off Home Sharing on both computers Advanced->Turn Off Home Sharing (act name).
I then deauthorized the iTunes account associated with my home share on both computers Store->Deauthorize This Computer...
I then reauthorized both computers Store->Authorize This Computer...
I then turned Home Sharing back on for both computers Advanced->Turn On Home Sharing
After following these steps, I am able to use home sharing again.

HT4557 Win 7 with iTunes, iPad3 and Home Sharing Problem

Hi All
I have a Windows 7 PC with iTunes installed and Home Sharing turned on. I also have an IOS 6 Ipad (New or 3) with sharing enabled. They are both on the same wireless network.
After a total uninstall and fresh instal of iTunes on the PC, all sharing works fine with all albums and artists displayed, and it plays tunes perfectly. Within a couple of days, the iPad only displays a small number of my albums, and they wont play. The 'loudspeaker icon' in 'Music' just skips down the list of songs, playing none.
I have tried, different versions of iTunes, different pcs (with Win 7), a different router but get the same issue each time.
Anyone know what is happening. I did only notice this after the compulsory download of IOS 6....
Regards
SjH

I had the exact same problem between my two Windows 7 computers when I updated them to iTunes 10.1 - the shared library would show up on the side in iTunes, but when I attempted to open it, it would say it was loading for a while and then disappear.
I solved the problem by first turning off Home Sharing on both computers Advanced->Turn Off Home Sharing (act name).
I then deauthorized the iTunes account associated with my home share on both computers Store->Deauthorize This Computer...
I then reauthorized both computers Store->Authorize This Computer...
I then turned Home Sharing back on for both computers Advanced->Turn On Home Sharing
After following these steps, I am able to use home sharing again.

Home Sharing problem with Windows 7

Hi,
I was wondering if anyone has encountered the following issue. I have home sharing setup between 4 computers. One is a Mac with 10.6.2, one is a Windows XP box and two are Windows 7 boxes. Home sharing works perfectly between Mac, Windows 7, and Windows XP. However the two Windows 7 boxes have an issue. When you click on the home icon for a Windows 7 box from the other Windows 7 box it disappears. This only happens between the Windows 7 boxes. All other combinations work. The windows 7 boxes are both 64-bit. Any one have any ideas? I tried re-installing bonjour, turning off sharing and re-enabling, etc. to no avail. Thanks.

Yes. I have read all those posts and tried all the suggestions. The funny thing is that the problem occurs for me only for sharing between the two Windows 7 computers. It works between Windows 7 and Windows XP, Windows 7 and Mac OSX, Windows XP and Mac OSX. It must be Windows 7 specific for me and I have yet to figure it out. Firewall is not a problem because I have tried with all security features turned off and it does exactly the same thing. My work around is to share to either the Windows XP computer or the Mac computer and then share to the Windows 7 box. I am hoping to see a possible fix in the next iTunes when it comes.

HOME SHARING PROBLEMS, PLEASE HELP

I'm trying to use home sharing between my laptop and desktop. I have no idea what the problem is. I am able to view my laptop's library from my desktop, but it doesn't work vice versa. The computers have different OS's, could that be the problem? According to the troubleshooting, everything should be working fine. Please help.

Try turning Home Share off then on on the MacBook Pro and then check Remote App to see if now appears and you can connect - for me it works but eventually I will have to repeat the process to get it working again.
The four digit code method still works.
OS 10.7.3, iTunes 10.6.1 and iOs 5.1.1

How to escalate ATV Home Sharing Problems to Apple?

I too am one of the many people that is having issues with Home Sharing between my AppleTV and iTunes. I am a relatively technically-savvy user, and I am unable to determine why this problem exists.
I have a mac mini that does nothing except serve iTunes to the home. The machine was purchased within the last year and a half, never goes to sleep, and is not connected to a display. The entire house is wired with Cat-5, so I have a direct connection between all of the machines in the house, and all devices like the Apple TV units that we own. The AppleTV is set to never sleep as well, so the working connection should remain in place.
The issue is that we have Home Sharing turned on in iTunes on the Mac Mini, and on the Apple TVs (mostly 3's, but a couple of 2's). After a period of time (couple of hours let's say) the connection breaks. When we go to the AppleTV and try to connect to the library, it shows as "loading" for an indefinite period. The only way to resolve the problem is to remotely access the iTunes library from another machine and double-click a file (like a movie for instance) and then the hanging-state on the ATV goes away and the files are available for play. Couple of hours later - same issue arises.
The problem is not at the computer level IMHO, b/c I setup another iTunes library on my Mac Pro to test, and the same issue arises.
The only thing that has changed in the last few months is software on the AppleTV. 2 versions ago, this issue arose and I began to research the problem, but a software update came from Apple and the issue went away. Since the most recent update - the problem appears to be back.
I have tried all options I could find - resetting my ID, setting the units to not go to sleep, researching and changes ipv6 settings, etc, and nothing keeps the connection in place.
I am an Apple supporter, and have clearly bought into the ecosystem. What I expect for my money is that the basics work consistently. An established connection between new devices that are directly connected should always work. Wondering what should be done to engage with Apple to advise of this issue that I and many other users seem to be having.

Hi Winston,
I appreciate your response. I will engage Apple via the link you provided.
If I were the only person having this issue I would tend to agree with you, but the same issue appears in a number of threads on the front page of this board. In addition, if I never had this working well, then it could be a user error issue. I haven't changed anything about my network recently - nothing. No new routers, no new settings, no new devices, nothing. Literally, I had this working well for like a year, then suddenly it wasn't (and coincidentally after an update). Then, suddenly it was working perfectly - after an update - and now suddenly it isn't - after an update. The only change in the whole chain is the software update, so tough to imagine its a network problem. In addition, I have a Western Digital Live device on the same network accessing my NAS, and it's working perfectly.
I'll use the link you provided. Thanks again.

Remote app and home sharing problems

Hi
I have suddenly a problem with my home sharing
Yesterday it all worked fine
On my both devices iphone and ipad, i cant connect anymore to itunes on my mac mini
Itunes home sharing is on
Ipad and iphone it is too
I tried several times turning it of and on, on devices and itunes
No result
I rebooted the whole network and all devices and mac mini
No result
I changed nothing on my network
On mac mini, ipad and iphone, network works fine
Any suggestion
Thanks

Morning fluxxy1245,
If, after setting up Home Sharing, you cannot access your shared iTunes library over your home network from another computer, Apple TV, or iOS device take a look at:
Article: TS2972 Troubleshooting Home Sharing
Have a nice day,
Mario

Home Sharing Problem: "You do not have permission to access the requested resource"

This problem has been posted numerous times here with not one single answer that I can find. Not only does it take about fifteen minutes for Home Sharing to load on my iPad, once it does load I get the "You do not have permission to access the requested resource" when I try to play any video. I've tried resetting everything. Even home videos won't play via Home Sharing. Is there a known bug that someone can tell me about? Or is Home Sharing on iPad just broken.
Possibly related: videos that play on my iPhone on Facebook won't play on my iPad. The iPad is newer and more powerful, you think it would be the other way around. I have never used a jail break on anything. I have never installed any kind of security software.
iPhone 4, iPad 3, mid-2010 27" iMac, Airport Extreme all on the same network with the same iCloud ID.

I have been having the same issues on all my iPads / iPhones and can't come up with much info either.
I just seemed to fix it by quitting the app on the device, changing my wifi network to the 5Ghz band and retrying. Loads quick and plays every time (for the last 5 minutes at least)
I did read that there is a bug, in that if you close down the app after you have watched the video(s) you won't get the "permission" error. Seems to be working.
Not super helpful but I feel your pain.

IOS Remote and Home Sharing problems with iTunes 10.6.3

I'm having a problem with Home Sharing and the iOS Remote app accessing iTunes since the 10.6.3 update. I have the following:
2011 Mac Mini Server running Lion 10.7.4 and iTunes 10.6.3
IPhone 4 running iOS 5.1
iPad 2 running iOS 5.1.1
Latest model Apple TV
The Remote app on both the iPhone and iPad are unable to connect to the iTunes library on the Mini (the app will just sit there trying to connect but never make a connection). The Apple TV is showing the same behaviour: when I go into 'Computers' it tries to connect to my library without success.
I've tried a few things:
1) Turning off and re-enabling Home Sharing on the Mac Mini
2) Deleting my library in the iOS app and then re-adding it
In both cases this seemed to work at first, but then after a while I was unable to connect again.
I have since discovered that if I quit and restart iTunes on the Mac this seems to resolve the issue on all of the other devices. But again this is a short term fix and after a while they are once again unable to connect.
The Mac Mini is always on and is set to not sleep (although I have to enter the password again after an hour).
At first I thought this might be time related, and that if the Mac had been idle for a while and the drives were 'sleeping' then the issue would occur. However, if I have left the Mac for several hours and then go back to it and login and start something playing in iTunes the other 3 devices still cannot connect even though iTunes is active and reading from the drive. As soon as I restart iTunes they can all see the library again for a while.
Does anyone have any suggestions?
thanks
Mark

Same thing here except I'm not running server software on the Mac Mini. The Apple support person said that iTunes is the same, server or not. He recommeded setting sleep to never, but I get the same connection problems. I also automatically restart the Mini and relaunch iTunes on startup every morning at 6 AM. And, as with your experience, the only temporary solution is to quit and restart iTunes at the time that I want to connect. Apple TV, iPhone, and iPad all have the same connection problem. My only hope at this point is 10.8. I have to say, 10.7 has never behaved better than a beta release. I hope they took a little more time with Mountain Lion.
Sorry I don't have a solution. I wanted to add my name to the list and hope someone out there has some insight to share.

Home sharing problems ATV2, Itunes 10.6.3.25

This is the situation
Apple TV shows up GRAYED OUT in Airplay speakers list
ATV2 does not show up as an option in iOS remote (iPhone 4)
Home Sharing IS enabled both in iTunes and Apple TV
network appears to be fine-- can get all other content availble through ATV2, including music via Match

Same thing here except I'm not running server software on the Mac Mini. The Apple support person said that iTunes is the same, server or not. He recommeded setting sleep to never, but I get the same connection problems. I also automatically restart the Mini and relaunch iTunes on startup every morning at 6 AM. And, as with your experience, the only temporary solution is to quit and restart iTunes at the time that I want to connect. Apple TV, iPhone, and iPad all have the same connection problem. My only hope at this point is 10.8. I have to say, 10.7 has never behaved better than a beta release. I hope they took a little more time with Mountain Lion.
Sorry I don't have a solution. I wanted to add my name to the list and hope someone out there has some insight to share.

Two Home Sharing problems

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