Two problems in Word 2010

Hi,
When I start Word, it starts always with Document 2 in stead of Document 1. Why?
When I open a Word-attachment from an e-mail, Word starts with Document 2 and then the attachment so I have always at least two documents when opening one attachment. Why is this?
Thnx for your help

Hi,
According to your two questions, I suppose that the Word automatically open two documents at the same time when you start. Because Word names blank document ( Document 1, Document 2....). Thus, please try to check how many instance
in task manage after we started the Word 2010.
If there are two instances of Word 2010, please try the following methods:
1. Start Word in safe mode, to do this, go to your Start screen in Windows 8 or click
Start >Run in Windows 7, and type Win/safe and press Enter to start.
If this helps, the issue may be caused by the add-ins. I recommend you disable them one by one and check them.
2. Repair the Office and check if it helps.
Go to Start Screen and type > Control > Now Click on Settings > Select Control Panel > Click on Programs and Features > Search for Office > Click Change > Choose Repair.
If there is only one instances of Word 2010, please try to rename
Normal.dotm file.
Type %appdata%\Microsoft\Templates in RUN dialog box and press Enter. It'll open Templates folder in Windows Explorer.
Look for Normal.dotm file in the folder. Rename it to
Normal.old
Re-open Word and it'll automatically create a new Normal.dotm file in Templates folder which will solve the issue.
Regards,
George Zhao
TechNet Community Support

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Hi,
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