Two years of incredibly poor service. Considering ...

Hello. First of all I'm not entirely sure how these forums work and whether I'm talking to members of BT's staff of community members, so I'm not sure if I can make a formal complaint of this manner here or not, but here goes.
I am experiencing inferior service and absolutely dire download speeds and have been since my house was flooded in December of 2012. My phone socket was under water for more than a day, but I'm not sure if this is relevant. I was thinking that it might be due to line profiling.
Prior to that date my service was superb and it saturated the capabilities of ADSL Max, due to the fact that I live quite close to the exchange I assume. From the day I switched over to BT many, many years ago up until the aforementioned flood, I saw peak download speeds of 860 kbps and very low latencies ranging from 20 to 30 ms when pinging nearby servers. On top of all this, the high quality of my service was impressively stable and rarely ever fluctuated.
In the last 2 months my service has slowed to a crawl. Quite frankly it is useless to me given my typical usage. Going from having great pings (I think I may have have had my interleaving turned off before?) and being abe to buffer 1080p video streams to not being able to buffer even 480p videos smoothly at times is completely unacceptable.
My download speeds currently hover around the 190kbps mark and never exceed 200kbps. My upload speeds seem much the same as they always were, at about 40kbps.
My neighbours who live not 20 metres away and who are served by the same pylon are enjoying the same quality of service that they always have done. That is to say that their lines are unaffected and their connection speeds are verging on the limits of ADSL Max, as mine used to.
Since the beginning of this summer I have phoned up BT several times to be told that there is a fault on my line and that an engineer is on the case, but evidently this was completely untrue as I was never contacted by an engineer and my service never improved.
I am truly at the end of my rope here I desperately need my service restored to the way it used to be for it to be of any use to me. I'd like to talk to an engineer about this.
If there's any relevant information on my end of the line that I haven't mentioned yet please let me know.
Regards, Tom Hendy

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Poor service and no solution after 4 years of trying - Northern Illawarra area of NSW

Dear all, I am a resident of Stanwell Park in NSW, having moved to the area in 2011. Despite our new home being connected to ADSL2+ under the former owner, Telstra advised that they could not connect us soon after we bought the home. This is despite Telstra agreeagreeing to connect the service prior to our purchase. Over the ;last 4 years we have had nothing but grief from Telstra. We have been to the ADSL2+ Exchange website after believing that the three providers listed could provide a solution. But alas, they all used the Telstra line and advised that the Telstra line was not serviceable due to packet loss and slow Internet speed. So our only solution - given we run a consulting business - has to been to purchase wireless broadband from Telstra at more than $400 per month (including two work mobiles). But even that hasn't worked, with Telstra taking our tower out of service frequently, including 6 days over the past fortnight. The most recent period follows difficulties experienced continuously over the past 6 months. I have lost count of the number of times we have spoken with Telstra - we have just about spoke to everybody including the condescending staff of the Customer Support Centre in the Philippines. On a number of occasions we have called to seek correction of high levels of excess data charges owing to pent up downloads arriving in a billing month after weeks of no or limited service in the prior month. What is more, we are paying normal charges for a service that is regularly unavailable - both mobile and wireless broadband. We are now in contact with the TIO who are seeing what they can do. Over the weekend, we started a Facebook page called '2508 Disconnected' and have been stunned by the response of the community. With more than 179 likes in less than 48 hours (and a post reach of more than 2000), we have learnt that this is a hot issue for many in our community. Respondents have cited problems where all communications have been poor, affecting people living in retirement homes and resulting in an unreliable mobile and Internet service in an area that is renown for bushfires!! We have all had enough and are going via the media and the politicians to see if we can actually get someone to take us seriously. After all, we are just 15kms from the southern suburbs of Sydney - not in the middle of Australia!!

No DanK. Interestingly, that was the first question we were asked almost 4 years ago. Since that time, we estimate that we have made more than 40 calls on this issue, and had three visits from technicians. We were first told (early 2011) that the problem was 'packet loss' owing to our being too far from the exchange (and that Telstra took the opportunity to use the home ownership change to remove a service account that was sub-optimal). When we replied by saying that any connection was better than none, we were then told that there were no available ports (late 2011). We let it lie at this point and went on to a much more expensive wifi solution - currently pay more than $400 per month in standard mobile and mobile broadband charges.
We then learned, quite by accident from a casual conversation with a Telstra technician, that there were actually a number of available ports. The technician was less than complimentary about Telstra service and support staff. Ww then spent the next two years - yes, that is TWO YEARS - going backwards and forwards with Telstra (and other potential providers). We have heard every excuse in the book. We have heard claims that service is available only to be told that it is not. We have read media statements that Telstra advises the problem will be rectified by the NBN roll-out in early 2015, only then to be told that no Telstra representative made any such statement to the Illawarra press.
Needless to say, Telstra's name is mud down here in the Northern Illawarra (population of more than 20,000 and over 7000 dwellings). No amount of running around donating $1000 here and there to community organisations is going to pacify the outrage. The outrage is building and we are working hard to focus it for change. So please dont be so condascending by taking me back four years with such a basic question - it is insulting to all of us here in the 2508/2515 local area who are fed up with being fed BS by Telstra.

Why is the signal at my home so much weaker than when I moved here in February 2013? I only get one or two bars and very poor data service if any at all.

Why is the signal at my home so much weaker than it was when I moved here in February 2013? I get only one or two bars and very poor data service if any at all. Calling to ask the question results in a vortex of questions that have little to do with the problem and no resolution or answer.

I have a Droid Ultra phone. The signal reduction seems to only be in the general area of my home. If I go downtown, the signal improves to what it once was at home. Everything at my home is as it was when the signal was good, including cable TV service. There has been no new construction in the area that I know of.
Thanks for trying to resolve the issue. Just this morning while trying to view web pages, I found that I could not load any.
Ron

Year contract for Standard service; Two year contract for free modem confusing?

I plan to order internet service to my new residence & I have few questions. Since there is only little advantage in speed between Standard and Power option at my location I have to order Standard service ($19.99 for 1 year). There are some questions with “on line order free modem" option. Standard service requires one year commitment, Free modem requires two year commitment.
- What is a cost of Standard service after this one year commitment?
- Can I sign for two year commitment & how much it costs?
- If I stop the service after one year commitment what is the penalty for the modem?
- Can I return modem after one year commitment and not pay modem penalty?
I would appreciate any help

I doubt they would take back the modem, but might charge you for early termination.
Here's my experience:
4 years ago, i had 3mb dsl service w/ a 327w modem and 5 phone filters (paid for shipping) . i decided to port my phone to verizon's voice wing. i had received a linksys pap2 voip adapter (paid for shipping). i was then told that if i port my number it would drop my dsl service. that didn't go through, and i tried to send the equipment back but never able to coz i didn't get any address where to send it to.
i then ported my phone to vonage who just pulled the plug...i had no dsl and no phone for about 1 month, until i located an 800 number to reactivate my dsl service to a dry loop. i was again sent 5 phone filters (paid for shipping)
I was fine for 15 months, until all of a sudden my speed went down to 2mbit dsl and being told that my line doesn't suipport 3mb. ??? after 15 months of 3mb dsl service, my line stopped supporting 3mb. so i switched triple play to cable a year ago, until my promo expired. now i'm back to dsl w/ 2mb service and i was sent a new modem 7500 (paid another shipping even i told them that i have my old 327w. now i have a spare dsl modem in my pile of equipment.

I just bought an iPhone 4S 3 days ago, but its battery seems to lose 1% every 3-4 minutes. I tuned off some location services, bluetooth, and even siri, and made its settings similar to my two-year old iPhone 4. The 4S can last much shorter.

I just bought an iPhone 4S 3 days ago, but its battery seems to lose 1% every 3-4 minutes. I tuned off some location services, bluetooth, and even siri, and made its settings similar to my two-year old iPhone 4. The 4S can last much shorter. I’m not sure what I can do with the 4S?

I am having the exact same problem with my iphone 5.
I took it back to the Apple store 2 days ago and they gave me a new one, but they told me not to restore it from backup cos if something (an app) is corrupted it will happen again. The only thing they could keep was my contacts cos they did something there that allowed them to transfer them to the new phone. I went home, and downloaded only ONE app (facebook), and guess what - THE PROBLEM IS STILL OCCURING ON THE BRAND NEW PHONE! It is driving me insane as I cant get through the day without my phone.
Really hoping someone has a fix that will work

There has been no signal in Springdale, UT for hours today. there is no way to contact Verizon (Calling or Web Chat). Service has been deteriorating for the past two years in the area. Worse fact is no one at the company seems to care. Right now the immed

There has been no signal in Springdale, UT for hours today. there is no way to contact Verizon (Calling or Web Chat). Service has been deteriorating for the past two years in the area. Worse fact is no one at the company seems to care. Right now the immediate issue is no service. I cannot do business this way.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

"Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

TL;DR at the bottom of the post, detailed information in between. I have had a T430s for a little less than three years. I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request. The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office. I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval". The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. Hopefully, readers can already tell where this is going, next business day onsite repair apparently means in the next 24 hours, you will receive a phone call letting you know if Lenovo will honor their warranty obligations that have already been paid for. To detail my issues:1. The fingerprint scanner has stopped working for the second time. 2. I have had an issue where when I pick up the laptop on the lefthand side, the screen turns to 'snow' and will not return to its regular condition until next boot. The laptop is unusable in this condition. I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved. I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced. Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair"). The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case. Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4. When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail. I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam. The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days). I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop. I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc. The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!! I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title. I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business. I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.

Hey burgerbone,
Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
Do you mind sending me a PM (Private Message) with your machine/case info?
Thanks!
Ty

I need to cancel a line that is no longer used but I'm told that, since I transferred an upgrade from the unused line, the contract on the unused line was extended by two years. If I need to cancel both to get out of this, so be it but I'd rather not and

I'm paying for 2 smartphone lines when only one is in use. It's a waste of money that I can no longer afford. I would like for someone to present me with options or I will have to seek an alternate service provider.

Ok so now there are presumptions of both my ignorance and my dishonesty. This has become the most surreal conversation I've had in some time. I've been a VZW customer for over 10 years and no, this is not something I've ever done before. In the past, if I wanted a new phone before my 2-year deal was up, I paid full price for the phone and kept living. That's how the system works, right? In this instance, I had two lines on my account, each with different contract end dates. The secondary account was 6 months out-of-contract and unused but, for personal reasons, I kept the line in force. The person who used the account setup another account with VZW with another phone. But I kept the line active, just in case.
In the meantime, when reviewing my account online, I noticed an option on the secondary account of "Transfer upgrade". Given my understanding of the definition of the word "transfer" as well as my previous dealings with VZW phone upgrades, it seemed logical that, since both phones were under the same master account, the upgrade with its requisite contract extension would apply to the line that actually used the upgrade eligibility. It was therefore, my expectation that the primary line would either have two years tacked on to its current end date or, at the very least the contract end date for the primary line would be 2 years out from the date the upgrade was exercised. Both options were acceptable to me since, at that point, I was not considering the termination of my relationship with VZW. I knew I needed a phone with more battery life than the one I had and carrying one of those battery charge packs around wouldn't work for me. So, I clicked the transfer upgrade button on the secondary account. I then saw the primary account show as eligible for an upgrade. At that point, I upgraded the phone on the primary account. There was no point where I was notified of a 2 year extension on the secondary account and, once I clicked the "Transfer upgrade" link, there was no mention of or reference to the secondary account.
I'm not sure of who I'm replying to or where they are from so I cannot speak to the people they encounter on a day to day basis. I have not stated nor do I have any desire to get away with a free early upgrade. It should be noted that we are discussing a discounted upgrade, not a free phone. I still paid $150 for the phone and was happy to do it. However, this idea that I'm trying to circumvent the system is offensive. I'm not trying to get away with anything. As I've said in previous posts, I expected to burn discounted upgrade eligibility on the primary line for a minimum of 2 years. I actually expected the new contract end date to be 3 years away, which would have been more than fair for all concerned. Fairness, it seems, is running in short supply.
If all you have to say is that I'm stupid, ignorant, or dishonest, please don't bother to reply. If you can in some way help to bring this to a satisfactory resolution, I'm all ears. Can you hear me now? Good.

How do I report poor service?

The 4G service along the UP-NW Metra Line from the Cumberland stop in Des Plaines, IL all the way to Ogilvie Transportation Center in Chicago is unacceptably poor. Recently, both data and voice service have been failing between the Jefferson Park and Clybourn stops. I would like to know how to report this issue as I use the line Monday - Friday and I attempt to do all of my online business while on the train so I can focus on other items when I return home.

I think my initial concern about weak signal has been coupled with poor service as described here.
The network congestion likely does not affect the weakness in 4G signal as decreases and drop out are predictable as it happens in the same stretches of my commute. Also, I travel in my car at higher rates of speed than in the train and I do not suffer from the same oscillation of signal strength between full and complete drop out. I have spoke with a couple other commuters and they have expressed the same issues with poor signal.
The frustration is mounting as I pay a premium for "America's Most Reliable 4G Network." If my service get interrupted when I do not pay, it is only fair that I should be able to interrupt payment when my service gets regularly interrupted.
My contract is up in December. I have been a Verizon customer for over 9 years, and I might consider looking for a different carrier that will be able to provide a more reliable signal, or possibly the same quality signal at a more reasonable price.

Poor service in a rural area

I live about 2 miles out side the largest town in Cornwall in a little place called Coombe. It shouldn't feel like the end of the world but as far as any sort of service from BT it does.
3 years ago I got in contact with BT to connect me up a phone line and get me onto broadband. No problem they said and if I was willing to sign up for the 18 months they would cut me a deal. I was only interested in the broadband but you can't have one without the other.
The order was messed up a couple of times as the house is divided into two flats and one of the flats allready had a line installed, but I didn't use that flat and I wanted my own line. Anyway after a couple of canceled orders and very very plain instructions and engineer was sent out to install my new line and broadband.
Now the real trouble started.
1) The new line was screwed into my neighbours house, which is a completely different colour to mine
2) The broadband didn't work. The engineer pointed out that to save money BT had installed a wireless connection from the main exchange at Grampound rd and that would never be able to contain enough bandwidth for broadband.
I was peeved as I only wanted broadband in the first place and I was now locked into a 18 month contract for a landline. I tried everything I could and spent 6 months and 3 hubs trying to get the connection working. There is no sharing of information between openreach and BT sales. BT sales were insisting that I could get broadband as their PC say so.
To cut a long story short, I was offered some compensation to say sorry for the months and months of poor service. And no I still did not have any broadband, in fact after the antiquated equipment I was using with dial up gave up on me I was out of the internet for good.
Now skip 3 years forward, the tennants in flat A have spoke to BT and they say.. Of course we can get you a phone line and of course we can geive you broadband. They signed up to the contract (they even spent 1000 pounds on a nice fancy laptop). The engineer came out to visit and found that they dont have a line, as the new line I paid for 3 years ago was never installed, the guy just screwed on a dummy connection to look like a new line on my neighbours place, and then just re-used flat-A's line. Also we dont have any lines left in the green box for a new phone line and even if there was space, there just isn't the bandwidth to provide any broadband service in my village of coombe.
Now a sorry tale, and I feel sorry for my neighbours who now can't even get a telephone (and this is in the middle of a village not the middle of a moor).
The 72 hours emergency deadline has come and gone, with no reply from BT. The telephone conversations I have had with BT i keep getting fobbed off between customer services and faults department in bombay. All you do is talk to someone and then no action is taken, its like going to some BT therapy session.
The fact that you can right now go to the BT website plug in my phone number and they promise to get me on broadband is just not on. Its also illegal as its against the 1982 provision of goods act. There is no way that BT can say they didn't know that they can't provide this service.
Why should you be able to get away with selling my neighbours a service you can't provide ?, why should your engineers not do the work I paid them for 3 years ago with my new line, and where is the person who takes this sort of complaint and sorts it out.
I have writen to BT, Consumer Direct, the local Trading Standards, Ofcom, and even put a note into watchdog. So far I have received a generic, we think we can fix this from BT which I presume is just generated when you send a mail to them.
BT are currently investing millions and millions in my county upgrading the system to superfast broadband which is why it smarts so much to see that we are getting further and further behind. Kids are falling behind at school, my work is suffering and its a joke that in this day and age that my neighbour can not even get a phone line installed, let alone use 20 year old technology "dial up" to check some E mail. And before you ask ? we can't get a mobile signal as we are in a valley so mobile broadband doesn't work either.
Anyway thats my and my fellow villagers story..

Hi GLemin,
If you would like to contact the BT Care Team by clicking on the link below.
Contact BT Care Team
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Once contacting them they will reply either by phone or email within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
Also you maybe interested in this link here: http://goo.gl/MNb8s . It's has some links about how you can register your interest for superfast fibre broadband and some link about providing faster broadband for rural areas.
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

Two years of intermittent broadband faults

After two years of intermitent faults countless calls to Bt, 3 engineer visits , all engineers agree i have intermittent fault. Today the engineer visited and said he thought he may have found a problem and said it would be all good, LOL NOW I HAVE NO PHONE LINE .
TWENTY YEARS PLUS customer with Bt but will never recomend them again until i have somthing to recomend .

OK, so this is a community forum, where we can all vent and propose our own suggestions to other BT customers with similar problems.
Its quite funny how we are all technical support these days, often knowing a good deal more than the customer care people we are dealing with, but lacking any access to get the problems resolved. Customer Care seems to be a barrier to that access, rather than the gateway.
Anyway, my point is that when I had a plain 1Mbps Broadband Service, it was better than now. Pages loaded a little slower, but it was RELIABLE. Then WiFi got all complicated, and I struggle to get a strong signal just metres from my hub. Simply walk to another room or round the corner and you lose 75% of the signal - it really seems to be line of sight these days.
Now I have 5Mbps to the Hub - luxury, except that the uplink back to the exchange is slower than a dial-up modem at <100kbs. I am lucky if I re-boot the hub to get 400kbps uplink, but then it drops every HOUR.
This lack of reliability is worse than the slower link.
I am awaiting an engineer to 'check my external wiring' which has not changed in 10 years. This was after having the riot act read to me about being charged if they can somehow make it my fault instead.
I had been having problems with the Hub2 being very poor and unable to handle Port Forwarding or DHCP tables, and it took 2 years to get a replacement Hub (v4). Definitely quicker interface and smarter hub, but the link has been bouncing about all over the place for weeks now.
On the plus side, the call to 150 on the phone got me to a real Customer Care person within a few minutes, and they stayed on the call and they escalated it. First time for 5 years I think. The uplink was SOO bad the online chat stood no chance.
Lets see what happens.

Why does Verizon charge me $30 to buy a new phone and renew my two year plan?

Why does Verizon charge me $30 to buy a new phone and renew my two year plan? That seems counter-intelligent in a day where other carriers are begging for my business. I've been a customer for 10 years but am considering switching on principle.

LRVassar wrote:
Ann154
Just because "other people do it," doesn't make it right.
rcschnoor
I'm sending my bill in exchange for a provided service. The activation fee is garbage, and IMO, if smaller carriers can live without it (because they are), Verizon doesn't need to charge it. Frankly, I'm tired of people settling because "The fee isn't going away." If you agree with it, so be it, but you're the minority.
You are correct, just because other people do it, doesn't make it right. It also "doesn't make it wrong".
Verizon has chosen a price they charge for providing a service. Part of that price is an "upgrade" fee if you choose to purchase a phone at a ~$400 discount. ALL this is doing is lowering the amount of discount on the phone. It is, however, the price Verizon has set to provide their service. You are paying it in exchange for that provided service. You may not agree with it, that is your choice and are free to go elsewhere. If you are in the position to pay this "upgrade" fee, you are NOT under contract and are free to change without penalty. Your choice. If you pay it, you have made your choice.
Yes, other "smaller carriers" can live without it because they are forced to, not because they "want" to or because it is "right". They have to have some sort of incentive to attract customers. The bigger carriers do this by providing a larger footprint for their service. Smaller carriers cannot do so and have to resort to other methods. Lower price is one of those. There are trade-offs in life. Choose your trade-offs. I prefer to pay a slightly higher price for more reliable service. I have been with several providers in the past, Verizon provides me the most reliable service of those I have tried.

Poor Service Experience and pending issue needs resolution

Terrible Customer Service Experience: Starting on 1/14 when I called the Dbulin, OH location I was met with rude and uncaring customer service personnel: Dashawnaa, Daniel and Brian. Most recently Brian placed me on hold without allowing me to talk and I have been on hold for 15 minutes without him getting back on the line (he said it would be 5 minutes). All in I have spent almost 2 hours on the phone today! I found an issue with my bill that goes back 2 years for a service I never 'Authorized' but was told I was ignorant about my bill and that I did 'Authorize' it despite the simple fact that I NEVER 'Authorized' the service. I plan on leaving Verizon as soon as possible if not sooner if I don't get some help on this. In the end it is between $80-85 I am looking for a correction on my bill for two applications I did NOT authorize. Feedback will be filed anywhere possible to warn others of the poor service!

Here's a reply from Upender,
Here's a reply from Upender,
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
My sincere apologies for making the mistake of buying an HP product, even worse, I am goling to make a mistake of Dragging HP to the Consuymer Court and to add to that I am going to add a bigger mistake of

Address for Complaints on Poor Service

I'm looking for an e-mail address or physical mail (aka "snail mail") address I can use to submit a complaint regarding Verizon Online's (DSL in my case) horrid customer service. The Verizon website does not provide any useful information on this. I want to be sure that someone beyond the poorly trained foreign sub-contractors are aware of what poor service they are providing. There seems to be no sense of accountability or concern when customers are not happy. If someone has an e-mail address or mailing address for the manger responsible for support in the Southern California region, I would greatly appreciate it.

We had a bundled package with Verizon for 5 years. When they kept hiking up our rates and refusing to negotiate a new package with us, we cancelled. If you do choose to cancel: beware!! Their shady practices and incredible incompetence may just lead you on the same route we found ourselves on with them. Since January 7, 2012 I have called and called and called regarding our account. Apparently we had TWO accounts with them--one for our landline and the rest for our internet and TV. For 5 years we only ever received one bill, but when we cancelled we suddenly had two accounts. The rocket scientist, "Angela" who handled my cancellation only cancelled the phone service and we kept getting bills. Finally "Mr. White" figured out what "Angela" had NOT done and claimed he would cancel BOTH accounts retroactively. We then started receiving a credit statement from one account in the amount of $83.40 and a BILL on the other account in the amount of $83.40. The amazing accountants Verizon employs are apparently incapable of putting those two numbers together and coming up with zero. Everytime I called I was assured the situation would be taken care of and to "disregard" the bills. On 3/20/2012 "Melissa" in Financial Services said she would take care of it and would CALL ME if she had any problems zeroing out the balance with the credit. She never called, so I assumed she had done her job. My mistake! Yesterday we received notice in the mail that Verizon has sent us to a collections agency for $83.40. Well, if we have a credit on our account of $83.40 and have had this credit since January, I think I should take THEM to collections for that!!!! Why can't these **bleep** just put the two accounts together (the way we were billed on them for 5 years) and see that we OWE THEM NOTHING! I am absolutely livid. I spoke with another "supervisor" last night who assured me he would take care of the problem. I asked for this in writing. He sent me a standard Verizon email about how to pay my bill online. Really???? I have reported this company to the Better Business Bureau and, should they use this to attack my credit rating, I will hire a lawyer. Run, don't walk, away from this unethical, incompetent company. I don't care if they come up with the sweetest deals in town in the future, I will NEVER USE ANY VERIZON SERVICE AGAIN!

I have lost my MAC entire library all music, books, and podcasts, two years worth my name is Selma and I need my library back I hope you will be able to help me

I have lost my MAC entire library all of the music,book, and podcasts, this not good consider I don't know to get all two year worth products. Selma
< Edited by Host >

You can get your music, apps and ibooks back. Follow these instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store, http://support.apple.com/kb/HT2519

Two years of incredibly poor service. Considering ...

Similar Messages

Maybe you are looking for