Typicl Errors in Production Support

Dear All
Can I Get any of the Typical Errors we faced in Production Support.
Regadrs
manikanta
Edited by: Manikanta Ramisetty on Feb 14, 2011 11:29 AM

Hi Manikanta,
have you try to search in SDN forums or google.
This topic has been discussed n no of times and lots of docs are there in SDN.
Watch the threads those all the thread are related to production issues only.
Regards
KP

Similar Messages

Send meLO's intutive diagram and some of errors in production support

send me LO's intutive diagram and some of errors in production support and also process chain types and error

Some Errors in Production support:
--Loading any of the missing master data attributes/texts - This would be done by scheduling the infopackages for the attributes/texts mentioned by the client.
--Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
--Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
--If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
--Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
--Datasource Enhancement.
--Create ADHOC reports. - Create some new reports based on the requirement of client
Regards.
Lakshmi.

What are the frequent data load errors in production support?

what are the frequent data load errors in production support?

It is a long list. Here is some of them.
1. Idoc not arriving from source system.
2. previous processes failed.
3. change run unsucessful or did not run properly and data in master data is messed up.
4. invalid characteristics in the data.
5. Duplicate records found.
and on and on.
Ravi Thotahdri

Production support - major issues or errors

Hi,
I am newly placed in SAP BI 7.0 .
I am into production support.
What are the most problematic issues or errors one face in Production support?
I have checked the forum and found some errors which are common and may occur regulary, but i would like to know about some of the biggest challenges and their solutions.
regards.
akshara
Please check the forum before posting
Edited by: Vikram Srivastava on Sep 25, 2010 8:42 PM

Hi akshara,
this could be one good link i found out because major issues with solution during production support have been given here..
http://indelasap.blogspot.com/2009/04/sap-bi-production-support-issues.html
http://proradian.com/blog/
thanks ,
aravind

APO-DP/SNP production support issus

Hi sap gures
this is suresh in APO-DP/SNP production support,which kind of errors
we got regularly and how to troubleshoot and how to resolve it , please tell me .i am new for the
production support
Regards
Suresh Kumar

Dear Suresh,
In APO production support many issues can come.
The types of issues are as below:
1. Data issues ( this forms major %)
2. Application issues: Bug in APO application or related applciation,
3. Process issues: The process it self is not robust designed and issues are occuring
Within above categories, issues occur in SAP CIF ( core interface ) applciations , Jobs , process chains.
Issue Resolution:
For resolving the issues, first you will have study business processes implemented in the client's APO systems.
Secondly, you will have to understand APO functionlities and direct these to appropriate resources, if you can not solve.
You can first refer the issue database to check if similar issues occured earlier for a quick solution.
Otheriwise you can raise a query on SDN forum.
Good monirtoing of the background jobs, process chains, other interafces and promot action to rectify the job failures, helps to reduce the subsequent issues occuring.
Regards
Datta

Issues in production support

hi,
can any one send me documents related to Production support issues and how to fix them.
you can mail me at [email protected]
thanks,
ram.

Hi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
frequent load failures during extractions and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
****Assign Points If Helpful****
Thanks,
Amith

BI Production Support Value Adds

Hi,
I am working on a just started bi production support. There are not much activities as of now but I intend to bring in more work. I need to propose some value addition to the work process apart from just monitoring of chains. For ex. setting up error alert mechanism through process chains, performance improvement techniques etc. Would appreciate if you could share in detail with me more things that could be considered as value adds to clients. Thanks.

Hello,
As this is an assignment which has started just now, you can look at following additional value adds:
1. Looking through all the Update rules or Transformations and finding ABAP codes written inside which are time consuming.
2. Finding out queries which are not used for last say 4 months. Deleting them with concents of users.
3. Old Process chain log deletion
4. Recommendations for PSA deletion for Full loads & optimizing data base size.
5. Improving Query run time with std techniques.
6. Some Training materials for End users how to use reporting + user Manuals for Data load Monitoring
Hope this will give some points to start up the Value added activities.

What are 'tickets' in production support?

Hi BW Experts,
I never worked in production support. I know what type of errors occur in production support. I want to know how they are solved. I read in the previous posts about 'tickets' are generated. Are they like some bug numbers? how are they transferred to the technical person who is going to fix them?
Thanks
Ranjani

Hi Ranjani,
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
Assign Points if it helps.
Regards,
Bharath

Post production support Issues

Gurus,
Can anyone provide me with PA/OM production support issues with the solutions..will be obliged
Regards
Eliz

Hi Eliz,
For the post production issues like,
1. create new employee sub groups,
2. create new payroll area
3. create new wage type( transport allowance) in infotype15
4. delimit the wagetypes which may allowances will not pay future.
5. payslip error
6. employee getting double pay
7. configure of new nationality
8. configure of addtional dependents
9. create new infotypes for schools, dependent visa's etc.
Hope you cleared
Vijay

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My photoshop application showing the error Your Product licence has expired

Without more details, sounds like you need to call Customer Support.

Queries about Production Support

Hi Experts,
Can some one please explain about the Support / Production / Maintenance project activities?
1. What could be the responsibilities of XI developer in Production Support?
2. Explain about... what is Level 1, Level 2, Level 3 support? XI developer role will be responsible for which Level of support (Level 1/2/3)
3. Can you please mention some common or real or usual issues or errors need to be encountered / need to troubleshoot?
Thanks in advance.
Shriya

Hi
>>>>3. Can you please mention some common or real or usual issues or errors need to be encountered / need to troubleshoot?
/people/prashanth.azharuddin/blog/2006/11/24/some-errors-in-an-xi-production-environment
>>1. What could be the responsibilities of XI developer in Production Support?
https://forums.sdn.sap.com/click.jspa?searchID=2268712&messageID=3060961
https://forums.sdn.sap.com/click.jspa?searchID=2268712&messageID=3016400
Role of XI support person

Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?

Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?
Thanks,
Sreenivas

Hi Sreenivas,
I would recommend that you read the Rules of Engagement and other documents in the Getting Started link (top right) before posting anymore. Your Discussion will most likely get reported as non-specific and get removed. If you have a specific problem with TM, please post it in a new thread with error messages, version and SPs installed, and how the error occurs and what you are trying to get TM to do.
There are a lot of resources available in the TM Overview page which can help, so start there and maybe also look at some of the MKS (Monday Knowledge Session) recordings which should also be listed. There are also a lot of experienced people who can help resolve issues your TM installation, but you need to provide enough information on the problems you are having. If you are just looking for information on past problems, do a Search or simply browse through past Discussions which are marked with a green Check (Correct Answer).
Regards, Mike
SAP Customer Experience Group - CEG (and a Moderator)

Role of person in Production Support

Hi,
Can anyone explain what a consultant is supposed to do in production support?
Thanks in advance

1. Monitor the load
2. If any errors occurs then need to rectify it immediately. SLA max 30mins
3. Performance Tuning( If some loads/jobs taking more time)
4. Monitor system processes.
5. Keep a track of table space
6. Monitor backup's
7. Chk the availability of data in the target's on time
Regards,
Malar

Errers in Production support and implemetation projects

Hi all BW experts I would like to know what kind of errors we generally face in production support and Implementation projects in real time.
Can any one send those information to my e mail ([email protected])
Regards,
Satya

Hi,
Look at the threads below :
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2514038
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2267819
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2446263
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2739426
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2461779
For Implementation projects :
Issues duing the implementation :
1. Slippage of milestones
2. Incorrect or wrong design
3. Reporting format problems
4. Data not matching or reconciling problems
5. Issues discovered during testing leading to redesign
6. Performance issues
7. Requirements misinterpretation
Issues during post go live are some of the issues that can be found in the threads above.
Cheers,
Kedar

Processh Chians in Production Support

Hi Everyone... I wanna know what we do in daily activities of Process Chains in Production Support.. What are the primary issues we face... And what are frequent and common Errors we faced.. Plz give detial information that wat to do in production support for process chains....
Regards,
Hemanth Kumar Aluri...

Hi Hemanth Kumar
First of all let me say " Welcome to SDN Forums "
Coming to your question
typically the process chains are used to automate the regular loads/extarctions in
Back ground scheduling.
In A support environment for automating the loads we are using this process
chains.
Like daily @ so and so time if we need to triggera particular load then we can go
for this .
Pl go through the following link
http://help.sap.com/saphelp_nw04/helpdata/en/8f/c08b3baaa59649e10000000a11402f/content.htm
The major advantage of the process chain when comparing to
infopackagegrouping is we can easily rerun the process in a faster way so that we
can save the time.
Coming to the errors there is no much difference like the useul errors and process chain errors
ny way they r like
DUE to Locks
Duplicate records
Aggregation failures
etc., like extarction probs
Regards
RMK
Assigning pointz is the only way of saying thanx in SDN ****
Message was edited by:
RMK RMK

Typicl Errors in Production Support

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