Role of person in Production Support

Hi,
Can anyone explain what a consultant is supposed to do in production support?
Thanks in advance

1. Monitor the load
2. If any errors occurs then need to rectify it immediately. SLA max 30mins
3. Performance Tuning( If some loads/jobs taking more time)
4. Monitor system processes.
5. Keep a track of table space
6. Monitor backup's
7. Chk the availability of data in the target's on time
Regards,
Malar

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Can any explain APO -DP/SNP production support.

Hi sap gurus..
this is suresh ,i am new for APO -DP/SNP production support,
exactly what my role and responsibilities in production support,what i can do
please any one healp me i am very thankful to them.
regards
suresh kumar

Hi Suresh,
In DP/SNP production support,
1) You need to monitor business related background jobs on daily/weekly/monthly basis
2) You need to analyse and take corrective actions for failed jobs
3) Any production related issue, you may receive tickets and accordingly you need to analyse the issue and find out suitable solutions in line with client
4) Documentation activities if any needs to be carried out
5) For system downtimes/incidents, suitable back ups/job retriggerings needs to be done
6) In DP, updation of CVCs/planning book data extraction if any needs to be carried out.
Regards
R. Senthil Mareeswaran.

Can any one expain APO-dp/snp production supports..........

hay APO gurs
this is suresh, new for APO -DP/SNP production support,what are my role and responsibilities in production support,exactly what i can do in production i dont know, can any respon plesss ,i am very thankeful to them......byeeee
regarda
Suresh Kumar.

hay scm gurea
please help me i am new to scm ,i need how to trouble shooting in DP,if it is in SNP how?
2. in production support which kind of jobs run daily/weekly in DP/SNP
3.what are the main errors happen in DP/SNP production supporting.
pleass give me answera this are my quires .
Regarding
suresh kumar
Edited by: suresh kumar on Mar 30, 2010 3:46 PM

What is exactly Production support role and responsibilities APO-DP/SNP

hay sap gures
please help me
what is what is exactly Production support role and responsibilities APO-DP/SNP
Regarding
suresh

Hi,
you can go throguh this tag,
can any explain APO -DP/SNP production support.
Regards
Nagaraju

Oracle Production Support Roles and Responsibilities

Hi,
I am currently working in Application Support from past 4 years and I have applied for a opening in Oracle Production Support environment and it is different from DBA.
So far i have never worked in Oracle Production Support so i am curious to know what exactly the roles and Responsibilities for this position.
What kind of issues comes and how to troubleshoot them?
I actually need to understand the nature of this job in detail and few interview questions that can be asked for this position.
Any kind of help will be appreciated.
Thanks in Advance,
Regards.

Deadlock10 wrote:
Hi,
I am currently working in Application Support from past 4 years and I have applied for a opening in Oracle Production Support environment and it is different from DBA.
So far i have never worked in Oracle Production Support so i am curious to know what exactly the roles and Responsibilities for this position.
What kind of issues comes and how to troubleshoot them?
I actually need to understand the nature of this job in detail and few interview questions that can be asked for this position.
Any kind of help will be appreciated.
Thanks in Advance,
Regards.
In addition to Joe's questions regarding if you don't know the answer, then how do you know you want the job .......
Regarding job titles:
"When I use a word," Humpty Dumpty said in rather a scornful tone, "it means just what I choose it to mean -- neither more nor less."
(Lewis Carroll - Through the Looking Glass)
And so it is with job titles. Any given job title means only and exactly what the organization chooses it to mean -- "neither more nor less".
Even though we work in a technical industry, not every term you see has a universal, fixed, immutable, technical meaning. Not even close.
My first two jobs in IT were in shops that had exactly the same set of job titles for Programmers --
- Programmer/Analyst I
- Programmer/Analyst II
- Programmer/Analyst III
In one shop, the Programmer/Analyst III was the most junior of the three.
In the other, the Programmer/Analyst III was the most senior of the three.
So, you tell me, what is a "Programmer/Analyst III"? What is a "development DBA"? What is a "production support DBA"?

Production support role

Hello all,
I tried to find this information by searching this site but could not find exact anwswer i was looking for.
I have couple of questions:
1). In Production support job, what jobs are categorized as Level 1, Level 2 and Level 3 ....could you give some examples for each category.
2). for external system extraction using DB connect: what does it mean "extracting data from SQL server using DB connect in a flat file format". if we use DB connect to extract from external Database woulnt the data be in a tabular format in its database...i was confused is it possible to extract it in a flat file form

Hello all,
I tried to find this information by searching this site but could not find exact anwswer i was looking for.
I have couple of questions:
1). In Production support job, what jobs are categorized as Level 1, Level 2 and Level 3 ....could you give some examples for each category.
2). for external system extraction using DB connect: what does it mean "extracting data from SQL server using DB connect in a flat file format". if we use DB connect to extract from external Database woulnt the data be in a tabular format in its database...i was confused is it possible to extract it in a flat file form

How can i add fields to a cube which is in production support

hi,
how can i add fiels to a cube which is in production support.

Hi Maruthi
You need to add new fields to cube in Development system and then transport it to production after testing.
Edit cube in RSA1. Add the new infoobjects from right hand directory to left hand pane and assign these new infoobjects to suitable dimensions. Save and activate the infocube. Now go to change update rules for this infocube and do proper mapping of these infoobjects.
Save & activate the update rules.
RSA1-> Transport connection-> select cube, update rules and related objects and create transport request.
After testing is done, give the transport request number to your Basis person and he will do the transports for you.
Regards
Pradip

Re:Role of an Abaper in support projects

Hi,
What can be the role of an abaper in support projects and moreover what is production support and development support.How do we handle issues in production supoort i.e., we directly login to the production server and solve or we copy the code in development and solve.
Plz clarify....
Thanks
Vamshi

Hi Vamsi,
Abaper role in Support projects is solve the issues of ABAP related in production. it may be data inconsistance, program logic is incorrect, data dictionary issues, Dump error and so on. You can analyse in production server and do necessary changes in develoment server. Development server having program no need to copy it.

APO DP production support

Qn: How to prepare for the job of DP Production support role?
My situation:
I have a good understanding of the functionality and have gone through the student guide
TO help you bainstorm:
1/what are the most useful documents that I need to get? Like Blue printing doc,configuration Doc
2.What should be my approach and Plan for the first week--Like first read extensively all teh documents or first speak to the APO consultant who participated in the implemenation
3.What are the various sources which help me prepare betetr for this role? I am very disappointed at not being able to find any book or documentaton focused on production support issues? Like the common ones running batch jobs etc.....
Ex: SDN forum,it tool box, Any material from help.sap.com
I am just trying to do my best.
Apart from the above issues please feel free to post any other relevant things tat I need to concentrate on
Thanks a lot

Hi,
In order to efficiently provide such supports, first of
all, understanding of the business process end to end
is mandatory.
Afterwards, try understanding the business master
data, configurations, enhancements etc.,
Later on, understand their pain areas etc., during the
implementation.
After collecting all such data, work out simulation
results so that during support, these can be extensively
utilised
Regards
R. Senthil Mareeswaran.

What are 'tickets' in production support?

Hi BW Experts,
I never worked in production support. I know what type of errors occur in production support. I want to know how they are solved. I read in the previous posts about 'tickets' are generated. Are they like some bug numbers? how are they transferred to the technical person who is going to fix them?
Thanks
Ranjani

Hi Ranjani,
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
Assign Points if it helps.
Regards,
Bharath

Queries about Production Support

Hi Experts,
Can some one please explain about the Support / Production / Maintenance project activities?
1. What could be the responsibilities of XI developer in Production Support?
2. Explain about... what is Level 1, Level 2, Level 3 support? XI developer role will be responsible for which Level of support (Level 1/2/3)
3. Can you please mention some common or real or usual issues or errors need to be encountered / need to troubleshoot?
Thanks in advance.
Shriya

Hi
>>>>3. Can you please mention some common or real or usual issues or errors need to be encountered / need to troubleshoot?
/people/prashanth.azharuddin/blog/2006/11/24/some-errors-in-an-xi-production-environment
>>1. What could be the responsibilities of XI developer in Production Support?
https://forums.sdn.sap.com/click.jspa?searchID=2268712&messageID=3060961
https://forums.sdn.sap.com/click.jspa?searchID=2268712&messageID=3016400
Role of XI support person

Can explain tickets about production support with solution?

Hi all,
can please explain about production support and the issues faced in support project.
and want some tickets about production support with solution
like info package failure,data load failure etc such things.
regards
s ram

Hi
See this links
support issues
http://www.sap-img.com/business/daily-tasks-in-support-role-and-infopackage-failures.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/effective%20sap%20bw%20system%20management.pdf
Search the forums for more such threads
Cheers
N Ganesh

Production Support in FICO

Hi,
What do u mean by production que in a live environment and what are the typical issues faced in a live environment , production support role in FI, GL AR, Special purpose ledger
Thanks
Dev

Hi production support would be after go live. You help the users with day to day activits, maybe clear some processes. Help with month end and eyar end activities.
Eg User cant pay a vendor and she will come and ask you why she the vendor doesnt appear in F110. Then you need to investigate and let the user know how to fix it.
Whatever errors they get you have to solve them.
User accidently cancelled a check and would want to know
how to revoid it.
they would want to know how to see a particular report. You may have to create the reports they need. Depends on how other modules are doing as well.
If other modules have to go live you perform integration activities with them.
You will find general issues on this forum.
You never know what problems the users come with.
Hope this helps.
plz assign points as a way of thanking.

Production support monitoring

Can someone pls send me a list of SRM monitoring activities that are performed by production support team to my e-mail; arpita76 at gmail.com
i will award points.
thanks in advance,
arpita

when you have the role
SAP_BBP_STAL_ADMINISTRATOR
you can see application monitors of SRM
here you can see which diff business documents have gone in error
also you have monitoring tools like
SLG1 -application logs
SMQ1/SMQ2 - to check QRFC
ST22 - runtime error
SM21 - error logs
SM04 - sessions locked
RZ20 - expert monitors
If you have SUS and hence XI in place
need to monitor XML transmission
SXMB_MONI
BR
Dinesh

N97 product support?

Hi
Not been able to find proper product support on the Nokia site, just “usually asked questions, manuals and client discussions”. Any suggestions on how to get a Nokia person to answer questions to a client instead of clients having to search for other clients possibly knowing what to do? It would be much easier than to turn in the phone on a guarantee “repair?”. Many issues; during first 6 months already several software updates, phone memory constantly full, blue tooth does not work properly with PC, …

Having dad first hand experience with many Nokia N series such as N70, N71, N73, N80, N81, N91, N93, N95, N96, N97 and now proud owner of the N900, Here is my 2 cents.
N97 seems to be for those folks who 're not going to load it up with as many SW and Apps. I went through (3) N97 and finally realized that unlike my old N95 it was not bullet proof and reliable. So, if you own the N97, keep it as original as possible with minimum number of progams and it should work much better. But as far as upgrade if you are heavy web user, like to have power over what you install and how you install it plus if you want to be able to play almost any kind of video, use the built-in SIP function and want a fast respond speed (screen and all) + have the ability to right your own stuff (which is somewhat cool if you know how to) then N900 is the one. The speed, reliability and versatility of N900 is unbeatable (and it dont crash, freeze and give you headache because you spend $500+ on something that dont work proeprly). The screen has one of the best resoutions for a PDA/Mobile to date and it shows when you see it. The only issues I may add is that N900 is more of a Computer based PDA than Mobile base PDA. Meaning that as Mobile phone being used to the Symbian short cuts and their ease of use and friendly configurable menu, N900 lacks that. Like your PC, everything is in some order of alphabet or date, etc and it stays that way. N900 has 4 home screens that scrolls and loops make it possible to put lots of short cuts. One of the best thing about N900 is its open source SW, making it possible for yourself or any individual to write usefull programs (and they are coming out pretty fast).
However there is something about use of touchscreen which at first attracts everyone (such as iphone buyers) but its not for everyone. I personally prefer the pointer and mouse/scroll device use over the touch device. How many times are you going to try to hit the touch screen button before you get it correctly and it works. With the pointer and scroll it is effortless and much easier. My personal preference Nokia Model to date is the N95. The functions, ease of use and bullet proof (ness) of N95 is very hard to beat. It is an old phone but it still works perfectly as mobile phone, PDA, web browser (Ok, if you use Skyfire), great MP3 and video player, document viewer, one of the best GPS devices when using Google Map and last but not least the best camera for a mobile device (It has extended zoom which is not available on N97 or N900, not sure if X6 has it and clarity of the photos is unbelievably crisp, clear and colorful). Forgot to mention that unlike N97 and N900, The N95 built-in speakers are loud enough to hear phone converstions or music in a moving car. It beats me to why Nokia has degraded important features like this one on their "FLAGSHIP {$600} PHONES"
BTW, My friend just switched from N97 to X6 and he loves it, but........ I for one still like to use my N95 because it works and has yet to crash, freeze, break down and fail me. I can always rely on it, always.

Role of person in Production Support

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