Post production support Issues

Gurus,
Can anyone provide me with PA/OM production support issues with the solutions..will be obliged
Regards
Eliz

Hi Eliz,
For the post production issues like,
1. create new employee sub groups,
2. create new payroll area
3. create new wage type( transport allowance) in infotype15
4. delimit the wagetypes which may allowances will not pay future.
5. payslip error
6. employee getting double pay
7. configure of new nationality
8. configure of addtional dependents
9. create new infotypes for schools, dependent visa's etc.
Hope you cleared
Vijay

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Hi All, can i have some production support issues with rootcasue and resolution for SAP TM?
Thanks,
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Hi Sreenivas,
I would recommend that you read the Rules of Engagement and other documents in the Getting Started link (top right) before posting anymore. Your Discussion will most likely get reported as non-specific and get removed. If you have a specific problem with TM, please post it in a new thread with error messages, version and SPs installed, and how the error occurs and what you are trying to get TM to do.
There are a lot of resources available in the TM Overview page which can help, so start there and maybe also look at some of the MKS (Monday Knowledge Session) recordings which should also be listed. There are also a lot of experienced people who can help resolve issues your TM installation, but you need to provide enough information on the problems you are having. If you are just looking for information on past problems, do a Search or simply browse through past Discussions which are marked with a green Check (Correct Answer).
Regards, Mike
SAP Customer Experience Group - CEG (and a Moderator)

CAn anyone send me documents related to key production support issues

CAn anyone send me documents related to key production support issues in SD and MM
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Hi Priya,
Please find the below link to have a very good stuff on Foreign Trade;
http://help.sap.com/bp_bblibrary/500/html/G09_ForgTrade_EN_IN.htm
Please Reward If Really Helpful,
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Right now I need to work on production support in SEM.
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Hi Krishna;
The common production issue on BPS would be the following:
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Hi Respected members. At present i am working as a B.W.Consultant in implementation. This is my first project once the project is live my company is including me in the supporting team. I dont have experience in B.W Supporting. Can anybody help me to send B.W Common Supporting Issues & Solutions Documents with Screen Shots. I have few but i want more as my job is going to change exclusively to supporting. Hope members will help by e-mailing these supporting documents. My id is [email protected]
I will assign points to you.
Hoping for the best coorperation.
Anamika Chowdhary

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be

Issues in production support

hi,
can any one send me documents related to Production support issues and how to fix them.
you can mail me at [email protected]
thanks,
ram.

Hi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
frequent load failures during extractions and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
As to frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
****Assign Points If Helpful****
Thanks,
Amith

Production support - major issues or errors

Hi,
I am newly placed in SAP BI 7.0 .
I am into production support.
What are the most problematic issues or errors one face in Production support?
I have checked the forum and found some errors which are common and may occur regulary, but i would like to know about some of the biggest challenges and their solutions.
regards.
akshara
Please check the forum before posting
Edited by: Vikram Srivastava on Sep 25, 2010 8:42 PM

Hi akshara,
this could be one good link i found out because major issues with solution during production support have been given here..
http://indelasap.blogspot.com/2009/04/sap-bi-production-support-issues.html
http://proradian.com/blog/
thanks ,
aravind

APO DP production support

Qn: How to prepare for the job of DP Production support role?
My situation:
I have a good understanding of the functionality and have gone through the student guide
TO help you bainstorm:
1/what are the most useful documents that I need to get? Like Blue printing doc,configuration Doc
2.What should be my approach and Plan for the first week--Like first read extensively all teh documents or first speak to the APO consultant who participated in the implemenation
3.What are the various sources which help me prepare betetr for this role? I am very disappointed at not being able to find any book or documentaton focused on production support issues? Like the common ones running batch jobs etc.....
Ex: SDN forum,it tool box, Any material from help.sap.com
I am just trying to do my best.
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Hi,
In order to efficiently provide such supports, first of
all, understanding of the business process end to end
is mandatory.
Afterwards, try understanding the business master
data, configurations, enhancements etc.,
Later on, understand their pain areas etc., during the
implementation.
After collecting all such data, work out simulation
results so that during support, these can be extensively
utilised
Regards
R. Senthil Mareeswaran.

Post a unresolved issue to SAP support

Hello experts,
How do I post a unresolved issue to support from SAP company?
Many thanks,

Hi, you can proceed on following portal:
https://service.sap.com/ go to "SAP Support Portal" link.
Here click on "Help & Support" tab. On following page choose tab: "Report a Product Error - Customer Messages"

How to get material's last posting date of issuing to production order?

Hi,
In my scenario, I need to get material's last posting date of issuing to production order (e.g. mov. typ. 261).
I tried to select the material documents whose movement type is 261, and restrict the posting date from month to month each time, until the first material document is selected.
But this method seems quite inefficient.
What kind of algorithm is more effient to do this?
Thanks
Wesley

Hi,
select max( budat )
from mkpf
into gv_budat
where mblnr in ( select mblnr
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                        and matnr = gv_matnr "(Issued Material)
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Edited by: Azeem Ahmed Matte on Mar 12, 2010 12:33 PM

User Issues, Tickets in Production Support

Hello,
What are the general issues and tickets that we get when we are doing production support ?
How to support payroll in a live environment ?
TIA

Hi,
In Payroll live support mostly user mistakes will be there, i.e. Postings of IT0014 might be done in IT0015 and also entering wrong details might be the reason. Whatever the issue in payroll please analyse the problem in your perview and try to give possible answer in you authorization, if unable contact SME's.

Mostly what are issues we get for production support in hyperion planning project ?

mostly what are issues we get for production support in hyperion essbase project ?

When is the interview
Cheers
John

Mostly what are issues we get for production support in hyperion essbase project ?

mostly what are issues we get for production support in hyperion essbase project ?

This seems obviously an interview question, especially since you have asked an identical question in the Planning space: mostly what are issues we get for production support in hyperion planning project ?

Problem Posting Receipt From Production and Issue for Production

Hi Everyone,
I am posting Receipt from Production and Issue for Production through DIAPI in SAP Business One 2007A SP00 PL03.
I am using following lines of code
oDocument.Lines.SetCurrentLine(0);
oDocument.Lines.BaseEntry = int.Parse(BaseEntry);
oDocument.Lines.Quantity = double.Parse(Quantity);
lRetCode = oDocument.Add();
The Document adds perfectly but when I open the document in SAP Business One i am not able to see the Order Number at Line level on which this document was Based.
I identified the problem being Order Number Column being binded to BaseRef field hence form is not able to Show the Order Number and we cannot set BaseRef via DIAPI since the property to set that field is not exposed.
I donot want to update the table through a Recordset Update Query. I would appreciate if the property to set that field is exposed by SAP or any other workaround can be put forward by anyone who has faced the same problem.
Thanks
Kapil

Do you need to set
oDocument.Lines.BaseType = 17 (if this is sales order)
and then baseentry = baseentry....etc
If you bind the base entry correctly it should alwasy shows the base document on both database as well as front end. I have never had any problem with this
Sincerely

What are 'tickets' in production support?

Hi BW Experts,
I never worked in production support. I know what type of errors occur in production support. I want to know how they are solved. I read in the previous posts about 'tickets' are generated. Are they like some bug numbers? how are they transferred to the technical person who is going to fix them?
Thanks
Ranjani

Hi Ranjani,
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
Assign Points if it helps.
Regards,
Bharath

Post production support Issues

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