U410 - cannot log in after Windows Update following Factory Restore when timezone is not UTC-8.

Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. On the Windows initial configuration screen select a timezone ahead of UTC-8, such as UTC (London)
3. Log in to Windows, open Windows Update control panel and click "Install Updates"
4. Reboot computer to complete updates.
5. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
Wordaround:
Before beginning the factory restore process, set the system clock back by 24 hours. After the factory restore completes, set the system clock back to the correct time.
Alternatively, wait 24 hours between a factory reset and attempting to install Windows updates.
Analysis:
This problem is caused because of the way that Windows stores the time. It assumes that the system clock is set to local time rather than UTC. When you use the OneKey recovery system it does not know what timezone the system clock is set to, and so it assumes that it is set to UTC-8. If it is in fact set to UTC, OneKey Recovery creates files with a timestamp 8 hours in the future. This causes Windows Update to fail.
Solved!
Go to Solution.

chinnybob wrote:
Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. Log in to Windows, open Windows Update control panel and click "Install Updates"
3. Reboot computer to complete updates.
4. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
İ assume you're refering to yesterdays updates.
Yes some systems have problems at times dealing with the updates.
You can boot into Safe mode,use system restore to an earlier point(before you installed the updates)
then install 2 updates at a time,
and rebooting.
That way you should be able to see,which one is causing the problem.

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    Any idea how to resolve this?
    Thank you.

    Hi,
    Please make sure that your antivirus application does not scan the files in the
    %windir% \SoftwareDistribution directory on any computer on which Windows Update Agent is installed.
    You can also temporarily turn off the antivirus application and check the result.
    Or run the following commands, and press Enter after each command:
    Net stop wuauserv
    cd %systemroot%
    Ren SoftwareDistribution SoftwareDistribution.old
    Net start wuauserv
    Try to install updates again.
    Yolanda Zhu
    TechNet Community Support
    I tried the commands as well, still prompting the same error.
    Thanks

  • Cannot activate iMessage after iOS update.

    Cannot activate iMessage after iOS update. "Activation unsuccessful" I cannot activate it.

    Have you updated your iOS to 5.1? Just confirming as it says "iPhone 4S, iOS 5.0.1" in your thread.
    Double check if you have credit in your mobile in order to activate iMessage.
    Turn iMessage off and on again, than turn off your phone (long press display off and on button) and slide to turn off. Turn your phone back on, enter your "Apple I.D" in the iMessage window and wait till it verifies everything.
    Tell us if it solves the issue.

  • Profiles being reset after windows updates?

    Hi All
    I'm having issues with Outlook 2013 SP1 resetting our users profiles after Windows Updates have been applied. Their profiles are being reset whilst their previous profiles are being renamed to "BACKUP of <profile name>".
    Office 2013 x86 has been deployed via VL Media onto Win7 x64 machines and we are distributing the ImportPRF registry key via GPO (set to Update) in order to customise the profiles on first run. (basic email account and attaching a default PST file)
    It appears that after windows updates are applied outlook is triggering the first run process again and therefore resetting the users profiles back to the standard set in our PRF.
    We used this method to configure Outlook 2010 and for the years of deploying Office 2010 we never had any issues. Can anyone suggest what might be going on here or what might have changed in Office 2013?
    Thanks

    Hi,
    I'm marking the reply as answer as there has been no update for a couple of days.
    If you come back to find it doesn't work for you, please reply to us and unmark the answer.
    Thanks,
    Melon Chen
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • IPhone 5c voice dial cannot be disabled after software update. Is there any way around this?

    iPhone 5c voice dial cannot be disabled after software update. Is there any way around this?

    Hi! It seems you found a bug on iOS 7.1
    To disable Voice dials try this, (I saw in an iPhone website here in Brazil):
    1. Turn on Siri (settings > General > Siri)
    2. go to  (Settings >Passcode > Voice Dial) trust me, it appears now
    3. disable Voice Dial
    4. go back and disable Siri
    hope this could help you!!

  • I want to backup my pinned tabs and my bookmarks as they have been lost several times after windows updates

    several times after system crashes and sometimes after windows updates my pinned tabs have disappeared. How can I back up the pinned tabs and bookmarks??

    Firefox stores the bookmarks and the browsing history in the places.sqlite database file..
    There are 10 rotating daily JSON backups (bookmarks-####-##-##.json) in the bookmarkbackups folder within the Firefox profile folder, one for each day that Firefox is started.
    *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
    Pinned (App) tabs and tab groups are stored in the sessionstore.js file.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    See also:
    *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

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