U460 i5 processor and power issues

U460-087725U (i5-460)
I'm having 2 problems with my new system:
taskman only showing 2 processors (no hyperthreads), but shows 4 cpus in device mgr
power management not active
When I run "powercfg /energy" I receive the following errors:
Platform Power Management Capabilitiesrocessor Performance or Throttle State Domain Member Count Incorrect
There is a problem with the number of processors defined as members of a processor performance or throttle state domain. Installing the latest system firmware (BIOS) may resolve this issue.
Domain ID
0
Expected Member Count
4
Actual Member Count
2
Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Solved!
Go to Solution.

kmdbba,
Good deal that you figured it out yourself!  Congrats!
For the benefit of others, could you reply and explain a bit more about what the problem was and how you fixed it?
The more details you can share, the better.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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    Quote
    Originally posted by AzaghalSEI
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    Thanks so much everyone, I tried very hard not to leave out any details!
    Az (Ian)
    You can reach me on Yahoo or AIM just about any time, and I will check here frequently.
    The startup problem might just be a screwy psu. Your antec *should* be able to power your stuff just fine, but maybe it is defective in some strange way.
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    Message was edited by: Mike Boreham...added sec on line

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    My X239 is not charing to the full 100%, I have two other Thinkpad models that my parents and they all change to 100%.. This is newer than theirs. Also the power button on the laptop is not flexing enough, you wont fee if you are pressing it. I send this for repair twice and its not fixed yet.I wonder the support tech read the whole desciption of the trouble or just goes by the category of the trouble. I like to talk to someone to make sence but its all automated. I am so much dissatisfied with their service and the product itself.

    Hi,
    Welcome to Lenovo Community Forums!
    I’m sorry to hear that battery of your Lenovo ThinkPad X230 is not charging to 100% and the power button is stuck.
    I would suggest you to follow the below troubleshooting steps.
    Shutdown, unplug AC and remove battery. Press and hold power button for several seconds. Then re-install battery and AC and restart and see.
    Download latest Power Manager and Power Management driver.
    Uninstall Power Manager and Power Management driver that is already installed.
    Reboot the laptop
    Install Power Manager and Power Management driver
    Reboot laptop again and see if helps.
    Go to Power manager -> Battery tab in advanced view -> Battery maintenance -> Select always fully charge ->Ok and restart the system.
    Ensure that the system is plugged-in and that battery firmware is up-to-date.  Check the Lenovo support site for any battery firmware updates for your particular model.  Perform battery gauge reset.  This will allow the battery to relearn available capacity. Update BIOS to the latest level.
    Regarding the power button, you may have to disassemble the system and reseat the button. Refer hardware maintenance manual to perform disassembly of the system. Otherwise, you may have to report the issue to Lenovo technical support again. Sorry for the inconvenience.
    Please post back with the results!
    Best regards,
    Mithun.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • My iPhone 4S lost simcard reference several times a day and issue message invalid SimCard. I have already replaced simcard three times and not solve the problem. It's necessary to power off and power on to solve it. Could someone help me?

    My iPhone 4S lost simcard reference several times a day and issue message invalid SimCard. I have already replaced simcard three times and not solve the problem. It's necessary to power off and power on to solve it. Could someone help me?

    Return your phone to Apple for evaluation

  • K8N Neo Platnium 7030-- Power Issues and Keyboard Issues

    Hey,
    This is my second computer that I've built and Im a little anxious to get it up and running. I finished a few hours ago and cant stop thinking about it. This may be a very small problem but I cant figure it out.
    Actually there are 2 small problems.
    1) When turn the power on and then off I have to flip the switch on the PS before i can turn it on again.
    2) It starts up perfectly but stops on the platnuim logo without recognizing my keyboard. I press tab and del and nothing happens.
    I have cleared the cmos, tried different keyboards, unplugged most of the commponets and put them back, taken out the memory. Oh and my Ata 133 hard drive is making a noise like its working hard or somthing. Another thing is I currently dont have an i/o shield (Still waiting for msi to send one).

    Beyond stealing all you friends keyboards for a couple hours and testing them all, sounds like a short. Especially if you cant get a PS2 or USB keyboard working outside of the case, thats just not good at all.
    I'd clear the CMOS and take out the battery for a couple hours and unplug the Power Supply to make sure nothing was getting voltage from anywhere.
     Then I'd toss the battery back in, and flash a new bios version (beta 1.41 or 1.51) using an automatic batch file from a boot floppy, reboot and then try again with a PS2 keyboard.  If that didn't work I'd RMA the thing. Good luck
    Oh, I've built a bunch of A64 boxes with that case and power supply lately, no way that is your issue unless the PS is actually broken. In fact, I just built one as my mothers Christmas present today, they work just fine with the MSI Neo 2, no way I'd give my mother something that I didn't trust, I would never hear the end of it
    typos.

  • Waking issues with iPhone 5 (8.1.2 install) and power

    Updated to iOS 8.1.2 last night (Did the "Restore" option - not Update) on my iPhone 5....
    When my iPhone is "asleep" (not connected to a power source other than battery), the device awakens fine by pushing either the power button or home button.  However, if the device is asleep and you plug the Lightening cable to charge it, it vibrates, but it will not wake using the power button or home button.  It's not until you remove the Lightening cable will it reboot itself and become functional again.
    In a waked state (using it actively), however, I can connect power to it and use it fine.  But if it goes to sleep with the Lightening cable attached, it won't wake up (until you remove power and it reboots).
    For example today, I had it in a waked state playing music.  The device went to sleep, but the music kept playing.  While the music played (and the screen was dark), I tried to wake it by the home button and/or power button.  No go.  I then removed the power cord and within about 2-3 minutes, the music stopped and rebooted.
    I've tried two different cords and power sources.  I can plug the cable into the iPhone as long as the USB-end of the Lightening cable isn't connected to a power source.  Not sure what the 8.1.2 update did, because it didn't do this before under my old iOS version.  Seems odd that power would affect it like this.
    I'll likely try to re-install 8.1.2 again tonight or tomorrow to see if the install got horked...

    Because that is what you added to your profile, iPod touch.  And that's what you had selected when you created this question.  Just because you clicked on 'iPhone 5' in the 'Select a Category' option, that's not the same as selecting your particular affected product below it under 'Product'
    More of that stellar customer reading comprehension at work.  You do realize you're not talking to Apple here?  This is a user-to-user technical support forum, which was made clear in the Terms of Use that you agreed to.  I know, that was over three years ago, but still... reading comprehension for the win.

  • Failed Hardware Scan and other issues E440

    Hi all,
    This is probably more rant than anything, but I wanted to give a heads up to others too.
    I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
    In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
    Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
    I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
    So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
    Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
    When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
    So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
    After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
    I also found two pictures of the repair person in the recycle bin...
    So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
    I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
    So, he sent me ANOTHER BOX. I've built up quite a stack of them.
    Our power was out AGAIN from the 17th through the 19th (don't get me started).
    I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
    So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact.  I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
    They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
    I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
    Part Description                                           Symptom
    IMAGE                                                             Replaced due to engineering change
    System board                                                 Network card error
    Hard disk drive                                                Network card error
    ECA-WIRELESS                                            <no symptom listed>
    There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
    When I booted it up, the first thing I noticed, in the lower right corner was:
    Windows 8.1
    SecureBoot isn’t configured correctly
    Build 9600
    I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
    Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
    Your PC ran into a problem and needs to restart. We're just
    collecting some error info, and then we'll restart for you. (xx% complete)
    If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
    Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
    By 3pm yesterday there were 34 system events in the configuration history.
    I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
    Log Information,
    Canceled 04/24/2015 n:nn pm 
    You have not done a hardware test on your computer
    And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
    When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
    I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
    At some point, the error about SecureBoot went away.
    Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
    Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
    Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
    In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
    After these updates, I flashed the new BIOS.
    Then, I ran hardware scan again...
    Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
    In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
    There are 867 events in the event viewer - Critical, Error, and Warning...
    Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
    The rest are from when Lenovo had it and yesterday and today.
    64 of them are the disk error.
    341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
    3 times it's rebooted without cleanly shutting down
    60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
    One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
    16 are warnings that various processors in Group 0 are being limited by system firmware.
    12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
    108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
    16 are application errors
    One is for the computer rebooting from a "bug check"
    15 are for name resolutions timing out after none of the configured DNS servers responded.
    10 are for SecureBoot being disabled.
    14 for services terminating unexpectedly
    15 are for WLAN Extensibility Module has stopped
    61 are for applications not being able to be restarted because the application SID does not match Conductor SID
    12 are for activation of CLSID timing out waiting for the service wuauserv to stop
    So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
    I'll keep you updated!

    Hi amycdero and welcome to the HP Forum,
    I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
    In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
    This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
    I hope this information is helpful. Please let me know.
    Thank you,
    I worked on behalf of HP.

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