UCCE Outage due to loss of heartbeats

Hello all,
We are working on a UCCE system version 9.0
An outage happened few hours ago and the system remained down until we restarted the Roggers services.
After troubleshooting some logfiles, we noticed the following error: "Connection broken due to loss of heartbeats".
Has anyone encountered a similar issue? and what has to be done to fix it?
Thank you in advance,
Lara Noueir

ok, i think i misread your initial post...
so, the system was down, and the logs said connection broken :)
first thing to usually check is the network between both sides, public and private.. in case of instability and communication between both sides has issues (esp private), you see this error... in case public network is up, 1 side should become active and the other one out of service... the fact that both failed means maybe neither could know the status of the other, or communication with the PGs failed as well so roggers became out of service...
a restart of the roggers couldve caused all communications to be dropped and restarted, hence it worked again ... perhaps something was hanging with the components
usually, what I personally do is, i start by testing network communication between both sides during the system outage (both public & private)... i the stop side B and see if side A start working on its own again... otherwise, the restart fixes everything
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UCCE Outage due to loss of heartbeats

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