5508 snmp packet loss

We had a system outage due to power problems a few days ago, and now our WLC is showing short term packet loss when monitoring it using SNMP.  We also monitor it using ICMP, but that shows no packet loss.  I looked at the interface statistics on the WLC and all of the switches in between and there are no errors to be seen.  is there any way to troubleshoot this problem on the WLC?  I am more familiar with IOS than the WLC CLI.
Thanks,
Dan.

No, no wireless issues that we know of.  I wouldn't rule it out so fast, as our monitoring system is working fine.  All of the other devices it is monitoring have no packet loss.  Yes it could be something with the network, but why is it only this one device doing this....
Other then enabling and disabling the snmp option, and checking the interface the only other thing I know of trying is restarting it.
Dan.

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    xlate per-session deny tcp any4 any4
    xlate per-session deny tcp any4 any6
    xlate per-session deny tcp any6 any4
    xlate per-session deny tcp any6 any6
    xlate per-session deny udp any4 any4 eq domain
    xlate per-session deny udp any4 any6 eq domain
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     description LAN Interface
     nameif Inside
     security-level 100
     ip address 10.10.1.1 255.255.255.252
    interface Ethernet0/1
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     ip address 68.233.x.x 255.255.255.128
    interface Ethernet0/2
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     nameif DMZ
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     ip address 10.10.0.1 255.255.255.252
    interface Ethernet0/3
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     nameif VOIP
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    dns domain-lookup Outside
    dns server-group DefaultDNS
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     name-server 8.8.4.4
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     network-object 10.10.2.0 255.255.255.252
     network-object 192.168.0.0 255.255.255.0
     network-object 172.16.10.0 255.255.255.0
     network-object 172.16.20.0 255.255.255.0
     network-object 128.162.1.0 255.255.255.0
     network-object 128.162.10.0 255.255.255.0
     network-object 128.162.20.0 255.255.255.0
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     network-object 192.168.10.0 255.255.255.0
     network-object 192.168.20.0 255.255.255.0
     network-object 172.16.1.0 255.255.255.0
     network-object 162.128.1.0 255.255.255.0
     network-object 162.128.10.0 255.255.255.0
     network-object 162.128.20.0 255.255.255.0
     network-object 142.16.1.0 255.255.255.0
     network-object 142.16.10.0 255.255.255.0
     network-object 142.16.20.0 255.255.255.0
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    object-group protocol DM_INLINE_PROTOCOL_1
     protocol-object gre
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    access-list Outside_access_in extended permit tcp host 98.22.xxx object ROUTER-2821 eq ssh
    access-list Outside_access_in extended permit tcp host 98.22.xxx interface Outside eq https
    access-list Outside_access_in extended permit tcp host 98.22.xxx object WEBCAM-01 eq www inactive
    access-list Outside_access_in extended permit tcp host 98.22.xxx object RDP-DC1 eq xxxx
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    access-list dmz-access extended permit icmp 128.162.1.0 255.255.255.0 192.168.1.0 255.255.255.0
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    mtu Outside 1500
    mtu DMZ 1500
    mtu VOIP 1500
    mtu management 1500
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    object network WEBCAM-01
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    object network RDP-DC1
     nat (Inside,Outside) static interface service tcp xxxx xxxx
    object network BLUE
     nat (Inside,Outside) static interface service tcp xxxx xxxx
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    route DMZ 128.162.10.0 255.255.255.0 10.10.0.2 1
    route DMZ 128.162.20.0 255.255.255.0 10.10.0.2 1
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    ssh key-exchange group dh-group1-sha1
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      inspect ftp
      inspect h323 h225
      inspect h323 ras
      inspect rsh
      inspect rtsp
      inspect esmtp
      inspect sqlnet
      inspect skinny
      inspect sunrpc
      inspect xdmcp
      inspect sip
      inspect netbios
      inspect tftp
      inspect ip-options
      inspect icmp
      inspect icmp error
      inspect pptp
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      subscribe-to-alert-group telemetry periodic daily
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    version 15.1
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    service timestamps log datetime msec
    service password-encryption
    hostname C2811
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      3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
      69666963 6174652D 31323930 35363937 3736301E 170D3134 30313035 30363130
      33395A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 32393035
      36393737 3630819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
      8100B18F F63C5121 00785DE0 854601BA EE77DAA3 21286D8C 6E700C37 237CC1BE
      611023AF FBE04BBE 7B4B3233 E4E129DD A74604E5 62AA39BF 77F98D5D D63944E9
      2345AE37 D93C5753 E425E85A EB22C2C9 CFC5D1A0 F800449B 0419A5C8 A0A101EC
      02928172 7B30A609 71ADA3D4 68F4F484 AF2B3249 0E225DB2 C72C136A E670D761
      DDE30203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
      551D2304 18301680 1461F6DE 8EF50F7B 0E46359F 421EA106 9375F65F 30301D06
      03551D0E 04160414 61F6DE8E F50F7B0E 46359F42 1EA10693 75F65F30 300D0609
      2A864886 F70D0101 05050003 81810049 BA55F695 8525265F ED2D77EE 8706BF10
      63A7E644 202F6663 9EA5551F 47F7FC50 D4021EDD E3DC5A80 39FD161A C337D20D
      71B98875 0F1FE887 649E81D3 F93F7A1B A1E18B99 A77B1A59 84DB4711 867913FD
      044084FB 651ECA6E C6EDF35C E43A2946 8C01781E 26DB9484 C8740A82 4A7CA266
      A0655526 CBCB4982 F30D68E9 D70753
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    ip ssh authentication-retries 5
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     speed auto
    interface FastEthernet0/1
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     ip virtual-reassembly in
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     speed auto
    interface FastEthernet0/1.1
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    tftp-server system:running-config 1
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     password 7 0527031B2C49470758
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    Building configuration...
    Current configuration : 4128 bytes
    version 15.1
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    service timestamps log datetime msec
    service password-encryption
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      3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
      69666963 6174652D 33333335 39323934 3232301E 170D3134 30313135 30333537
      32385A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D33 33333539
      32393432 3230819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
      8100AF6D 8C23745E 80AA83AC BE0243DD C8F8EC56 85BBE495 EF790354 B7E81921
      4C46CE35 F840420A 8385D3E3 B7B14EDF F4A8DB51 1A29E0ED A2704F69 9632ED7E
      5F66E546 486B2821 FB77266F 950D351E 13AA18FE 687643F6 FB9BF95F E56A0195
      19B8A7B6 7A582357 2517F08E 5E3BA197 2CD71E3E 32AB4B96 412E9AE3 1932A218
      7A1F0203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
      551D2304 18301680 14A86115 C2CA9E15 399B2A9C 21585323 1E2F3D98 45301D06
      03551D0E 04160414 A86115C2 CA9E1539 9B2A9C21 5853231E 2F3D9845 300D0609
      2A864886 F70D0101 05050003 81810028 81D8F701 D6AFDC54 94A93185 1E5F4DAC
      4DBF50B7 30B57ABD D1612E69 D964B77A A379F55C 7E823F42 4D01440C B237DED9
      6B8047B7 0496D8BB BD7EAC18 E6ACA1B1 3B527172 4A7B0D7B 4A031168 F99B171D
      D217CB06 2F31E4DF FD9AC1C9 1199869A 34E90671 5611A6DA 7CC6A7B0 A39F78FB
      B3932E37 4B302779 E761DB00 AFA7CC
            quit
    license udi pid CISCO2821 sn FTX1327AH7A
    username x privilege 15 secret 4 x
    redundancy
    ip ssh time-out 60
    ip ssh authentication-retries 5
    ip ssh version 2
    interface GigabitEthernet0/0
     description CONNECTION TO INSIDE INT. OF ASA
     ip address 10.10.0.2 255.255.255.252
     ip virtual-reassembly in
     duplex auto
     speed auto
    interface GigabitEthernet0/1
     no ip address
     ip virtual-reassembly in
     duplex auto
     speed auto
    interface GigabitEthernet0/1.1
     description VLAN 10
     encapsulation dot1Q 10
     ip address 128.162.10.1 255.255.255.0
     ip helper-address 192.168.1.2
     ip virtual-reassembly in
    interface GigabitEthernet0/1.2
     description VLAN 20
     encapsulation dot1Q 20
     ip address 128.162.20.1 255.255.255.0
     ip helper-address 192.168.1.2
     ip virtual-reassembly in
    interface GigabitEthernet0/1.3
     description Trunk Interface VLAN1
     encapsulation dot1Q 1 native
     ip address 128.162.1.1 255.255.255.0
     ip helper-address 192.168.1.2
     ip virtual-reassembly in
    interface Serial0/0/0
     no ip address
     shutdown
    interface Serial0/1/0
     no ip address
     shutdown
    interface Serial0/2/0
     no ip address
     shutdown
    interface Dialer0
     no ip address
    ip default-gateway 10.10.0.1
    ip forward-protocol nd
    no ip http server
    ip http authentication local
    ip http secure-server
    ip dns server
    ip route 0.0.0.0 0.0.0.0 10.10.0.1
    ip ospf name-lookup
    access-list 1 permit any
    dialer-list 1 protocol ip permit
    snmp-server community Maladomini-RW RW
    snmp-server host 192.168.1.2 version 2c Maladomini-RW  envmon cpu snmp
    control-plane
    line con 0
     exec-timeout 0 0
     password 7 101D58415D361606050A147A
    line aux 0
    line vty 0 4
     exec-timeout 0 0
     password 7 15415A545C0B2F29213D0B73
     transport input ssh
    scheduler allocate 20000 1000
    end
    POE Switch:
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    Current configuration : 7368 bytes
    version 12.2
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    service timestamps debug uptime
    service timestamps log uptime
    service password-encryption
    hostname C3560
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    boot-end-marker
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    enable password 7 091F1F514124131F02023A7B
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    crypto pki trustpoint TP-self-signed-2488747392
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     rsakeypair TP-self-signed-2488747392
    crypto pki certificate chain TP-self-signed-2488747392
     certificate self-signed 01
      3082024C 308201B5 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
      69666963 6174652D 32343838 37343733 3932301E 170D3933 30333031 30303031
      30385A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 34383837
      34373339 3230819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
      8100B715 1CCA0EFB 6D550F27 A4B9F403 7D1CBCCE AB363F89 61AF4773 64351010
      AB866AA6 411463BC A7D9C6E3 0CA4EEEC 47C50D33 2F904AD1 8FC5B10B 8F204157
      FB5B3A4C 78BD4BDF 14F79CCC D9A0E10B 909BF5BA 095BB9AC 722197D4 3C2CB70B
      15D2A221 5FF8BC03 6A642B36 437B9E22 858BF597 F1844026 5DAF2114 EF75718D
      EC3B0203 010001A3 74307230 0F060355 1D130101 FF040530 030101FF 301F0603
      551D1104 18301682 14433335 36302E6D 616C6164 6F6D696E 692E696E 74301F06
      03551D23 04183016 8014D364 9162E0D2 C7936513 1E1C677C 73D675EC 37FF301D
      0603551D 0E041604 14D36491 62E0D2C7 9365131E 1C677C73 D675EC37 FF300D06
      092A8648 86F70D01 01040500 03818100 2DE49969 2E9C7A81 E96B97A8 7E15BC69
      2DA62233 C958092D 2E51DD59 526DA795 CBFE219E 3536852A 5F71A90A BF5016E0
      F93FA6F7 55D9BA23 52A2858E B927E0FB B3DC6B20 28FBD64C 6FA956EC 3E6E8756
      F12F7182 538D13AE E343674E 41A1BDE1 A42579F2 8070FC92 5C805995 7BA25FA5
      3A89C4E5 C6B2D76F FF2C1CF9 6A8DF631
      quit
    spanning-tree mode pvst
    spanning-tree portfast bpduguard default
    no spanning-tree optimize bpdu transmission
    spanning-tree extend system-id
    vlan internal allocation policy ascending
    ip ssh time-out 60
    ip ssh authentication-retries 5
    ip ssh version 2
    interface FastEthernet0/1
     switchport mode access
     spanning-tree portfast
    interface FastEthernet0/2
     switchport mode access
     spanning-tree portfast
    Removed interfaces
    interface GigabitEthernet0/1
     description CONNECTION TO 2821 ROUTER - TRUNK
     switchport trunk encapsulation dot1q
     switchport trunk allowed vlan 1,10,20
     switchport mode trunk
    interface GigabitEthernet0/2
    interface GigabitEthernet0/3
    interface GigabitEthernet0/4
    interface Vlan1
     ip address 128.162.1.3 255.255.255.0
     ip helper-address 192.168.1.2
     no ip route-cache
     no ip mroute-cache
    interface Vlan10
     ip address 128.162.10.3 255.255.255.0
     ip helper-address 192.168.1.2
    interface Vlan20
     ip address 128.192.20.3 255.255.255.0
     ip helper-address 192.168.1.2
    ip default-gateway 10.10.0.2
    no ip classless
    ip http server
    ip http authentication local
    ip http secure-server
    access-list 1 permit any
    snmp-server community Maladomini-RW RO
    snmp-server location Lovington NM USA
    line con 0
     exec-timeout 0 0
     password 7 075C701416281D081E1C355D
    line vty 0 4
     password 7 0527031B2C49470758
     transport input ssh
    line vty 5 15
     exec-timeout 0 0
     password 7 05585757796D4A04100B2943
    end

    I located the issue of the packet loss. I have a security system that uploads FTP images of the cameras and after the reboot of the network, the only computer that wasn't shut down was the security camera PC.
    So I think what happened was after I brought everything back up, it was saturating the outgoing bandwidth, causing packet loss and high latency. Once I determined what it was and shut off the FTP image upload, the pings stabilized and it is working fine now. Trace routes are still not functioning, but I can live without that for now.

  • Percantage of packet loss on link

    I am working with Cisco routers and i need somehow to find out packet loss percentage for each link (actual). I was trying to use ICMP Jitter IP SLA operation, which unfortunately returns only the number of dropped packets. So i need to get via SNMP the number of transferred packets on line to calculate the percentage. Which OID should i use to obtain this information?

    Be careful, by definition a 10 Mbit half-duplex connection is equivalent to a single T1 of bandwidth, nothing even close to 6 Mbit of bandwidth. If you are running QoS (assuming CBWFQ and LLQ), based on a shaped parent policy equal to 6 Mbit you will definitely oversubscribe the 10 Mbit half-duplex connections by a significant margin.
    The reason for this is that a T1 is 1.536 Mbit full-duplex (over 3 Mbit of bandwidth). A 10 Mbit half-duplex connection maxes out of usable bandwidth at about 30% utilization, with almost 100% packet loss (due to excessive collisions) at 40% utilization. As you can see, 40% utilization on a half-duplex 10 Mbit connection is equal to about 4 Mbit of bandwidth and a single T1 is over 3 Mbit of bandwidth. Again, not anywhere close to 6 Mbit of bandwidth.
    Assuming you are shaping at 6 Mbit with a child CBWFQ and LLQ policy (you are shaping, right?), you will not be able to guarantee that rate of bandwidth which will crush your audio/video call.
    Let me know if you have any questions/comments...

  • Traceroute timeouts and lots of packet loss when a...

    I host various site via the above, and since late last night and today, I am having connection timeout issues on all of them (but sites like bbc, bt etc are fine). I contacted them and performed a traceroute to my default site southee.co.uk which timed out. Below are the results:
    traceroute to southee.co.uk (37.61.236.12), 64 hops max, 52 byte packets
    1 bthomehub (192.168.1.254) 2.733 ms 2.414 ms 2.415 ms
    2 esr5.manchester5.broadband.bt.net (217.47.67.144) 72.412 ms 29.705 ms 131.735 ms
    3 217.47.67.13 (217.47.67.13) 31.390 ms 29.680 ms 103.936 ms
    4 213.1.69.226 (213.1.69.226) 41.172 ms 32.700 ms 129.323 ms
    5 31.55.165.103 (31.55.165.103) 30.791 ms 31.639 ms 130.306 ms
    6 213.120.162.69 (213.120.162.69) 31.248 ms 59.138 ms 30.657 ms
    7 31.55.165.109 (31.55.165.109) 32.159 ms 31.507 ms 31.513 ms
    8 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 31.499 ms 31.325 ms
    acc2-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.194) 31.197 ms
    9 core2-te0-12-0-1.ealing.ukcore.bt.net (109.159.250.147) 41.744 ms
    core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139) 41.346 ms
    core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 41.744 ms
    10 peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 39.527 ms
    peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122) 38.791 ms 38.910 ms
    11 te2-3.sov-edge1.uk.timico.net (195.66.224.111) 54.032 ms 37.941 ms 38.642 ms
    12 78-25-201-30.static.dsl.as8607.net (78.25.201.30) 45.830 ms 46.413 ms 42.448 ms
    13 * * *
     They then performed a traceroute from the server and got the following, again with timeouts and packet loss. See below:
    1. 37.61.236.1 0.0% 10 0.5 0.7 0.4 2.9 0.8
    2. ae0-2061.ndc-core1.uk.timico 0.0% 10 0.3 0.3 0.2 0.5 0.1
    3. te2-3.sov-edge1.uk.timico.ne 0.0% 10 10.5 9.7 4.2 30.2 8.7
    4. linx1.ukcore.bt.net 0.0% 10 4.1 4.3 4.1 5.9 0.6
    5. host213-121-193-153.ukcore.b 0.0% 10 5.5 8.0 4.9 12.7 2.3
    6. acc2-10GigE-4-3-1.mr.21cn-ip 0.0% 10 11.4 11.4 11.4 11.6 0.1
    7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    8. 31.55.165.108 0.0% 10 12.1 12.1 11.8 12.4 0.2
    9. 213.120.162.68 0.0% 10 12.0 12.1 12.0 12.3 0.1
    10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
     I've just spent a fustrating 15 minutes with Bt Support chat who just seemed want to pass me on to the BT Business team, so I thought I'd post here, for a more informed response.

    Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
    However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

  • Terrible Packet Loss in Game- Please help!

    Computing statistics for 100 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Sam-PC.home [192.168.1.5]
    0/ 25 = 0% |
    1 2ms 0/ 25 = 0% 0/ 25 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    1/ 25 = 4% |
    2 13ms 1/ 25 = 4% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
    0/ 25 = 0% |
    3 11ms 1/ 25 = 4% 0/ 25 = 0% G1-5-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.213.68]
    0/ 25 = 0% |
    4 20ms 1/ 25 = 4% 0/ 25 = 0% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
    0/ 25 = 0% |
    5 12ms 1/ 25 = 4% 0/ 25 = 0% 0.xe-8-0-0.BR2.IAD8.ALTER.NET [152.63.38.129]
    0/ 25 = 0% |
    6 34ms 1/ 25 = 4% 0/ 25 = 0% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
    0/ 25 = 0% |
    7 33ms 2/ 25 = 8% 1/ 25 = 4% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
    0/ 25 = 0% |
    8 29ms 3/ 25 = 12% 2/ 25 = 8% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
    0/ 25 = 0% |
    9 30ms 2/ 25 = 8% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
    0/ 25 = 0% |
    10 50ms 1/ 25 = 4% 0/ 25 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    1/ 25 = 4% |
    11 56ms 2/ 25 = 8% 0/ 25 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
    0/ 25 = 0% |
    12 54ms 2/ 25 = 8% 0/ 25 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
    0/ 25 = 0% |
    13 54ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
    1/ 25 = 4% |
    14 50ms 3/ 25 = 12% 0/ 25 = 0% 64.25.32.9
    0/ 25 = 0% |
    15 --- 25/ 25 =100% 22/ 25 = 88% 64.25.32.26
    0/ 25 = 0% |
    16 48ms 3/ 25 = 12% 0/ 25 = 0% 64.25.39.1
    These are the results of a test I ran, but I don't know how to solve the problem. The game is unplayable because of the amount of packet loss. I know it is an issue of connection between the game and my router, so should I get a new router if mine is old?

    The router I would imagine to be okay for the first bit, but for the sake of things, reboot the router and also try giving your ONT a reboot by unplugging it from AC power and then disconnecting the battery. Re-connect it after 30 seconds by connecting the battery and then plugging it back into AC power.
    Also, see if the packet loss takes place during specific times of the day. If your router has a WAN connection over Coax (rather than an Ethernet connection) to your ONT, also consider checking your MoCa speeds based on this FAQ. Poor MoCa speeds can suggest shoddy coaxial causing some issues, too: https://secure.dslreports.com/faq/verizonfios/3.2_MOCA#16569
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • WIFI Packet Loss/Jitter MacBook Air 11 & LION OSX 10.7.1

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

  • Verizon FIOS Intermitte​nt Packet Loss Problem - How to Convince Verizon Support it's NOT ME

    Hi,
    I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
    Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
    Here's what happens:
    - On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
    - On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
    I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
    * This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
    In fact I know exactly where the problem lies. I did a traceroute to google below:
    Tracing route to google.com [74.125.113.106]
    over a maximum of 30 hops:
      1     4 ms     1 ms    <1 ms  192.168.1.1
      2     5 ms     4 ms     4 ms  L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
      3     9 ms     8 ms     7 ms  G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
      4    11 ms     8 ms     7 ms  P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
      5     9 ms     6 ms     7 ms  so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
      6     7 ms     6 ms     7 ms  0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
      7     9 ms    10 ms     9 ms  0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
      8     9 ms     9 ms     9 ms  TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
      9    33 ms    31 ms    35 ms  google-gw.customer.alter.net [152.179.72.62]
     10     8 ms    11 ms    10 ms  209.85.252.215
     11    18 ms    17 ms    16 ms  209.85.249.11
     12    31 ms    29 ms    29 ms  209.85.241.222
     13    30 ms    29 ms    29 ms  209.85.241.207
     14    41 ms    39 ms    34 ms  209.85.243.1
     15    27 ms    27 ms    29 ms  vw-in-f106.1e100.net [74.125.113.106]
    Trace complete.
    Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
    130.81.133.156 has major problems.
    I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
    The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
    My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
    Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
    http://forums.verizon.com/t5/FiOS-TV-Technical-Ass​istance/Verizon-FIOS-intermittent-connection-drops​...
    http://forums.verizon.com/t5/FiOS-Internet/Intermi​ttent-Network-Timeouts/m-p/28138
    One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
    I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
    I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
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    Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
    Device 3 in the Trace Route:
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
    Device 4 in the Trace Route:
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Any help, thoughts, suggestions, etc would be great appreciated!
    ~David

    I understand your logic, but you have not eliminated 74.105.157.1 as the problem.  It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool.  You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
    If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

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