UCCX 10.5 not playing prompts in full

Hi,
Got a CCX 10.5 that misses the first 1.5 seconds of the "You are currently in a Queue" message. This only happens on external calls - internal calls are fine. The message starts in the middle of the sentence.
The welcome message is OK for both internal and external calls.
Can someone give me an idea where to start?
Rich

Hi Rich/G,
This was a defect which I raised on another customer case when this problem was first noticed.
To give more explanation on this one:
In 10.5 the UCCX IPVMS driver is not able to handle the media when it is flushed to the driver for the external calls. This results in truncation of the prompt by 1-2 seconds before the media is actually played.
Fixed in 10.6.
Regards,
Arundeep

Similar Messages

TS1389 I purchased a song on iTunes that is now appearing twice on my library; the first download only plays 37 seconds of the song, the second download will not play & prompts me to authorize the computer to allow it to play. Suggestions?

I purchased a song on iTunes that is now appearing twice on my library; the first download only plays 37 seconds of the song, the second download will not play & prompts me to authorize the computer to allow it to play. Suggestions?

Im having a similar promblem! Only its doesnt work on my Itunes library and the song ends at 49 seconds. Have you fixed your problem yet?
p.s. my discussion is on the following page but no one has responded yet as I only just posted it.
https://discussions.apple.com/thread/4097402

TS1362 Songs on an album downloaded do not play, either in full or part...

I downloaded an entire album off of iTunes and only some of the songs will play in full. The others will either play for a minute or less, and then skip directly to the next track. I only noticed this after burning the album to a disc so I could listen ot it in the car. What can I do to fix this problem? I was really excited to hear this artist's album.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

UCCX 8.5 not reading prompts correctly

Well this is something deep diving in uccx scripting and prompt reading...anyway I have following setup:
- UCCX 8.5 - migrated to this version from version 5.
In script which we are using there are steps where customer puts some digits (account number for example) - we collect that digits and send them to main server - that server responds with raw message where is information about account (money status, date of last payment, approvable minus on account and date until it's active etc.).
That same script works without problem under CCX 5 and Windows environment - in CCX 8 it works but sometimes, and really sometimes, it doesn't give all prompts as it should. For example - it gives you money status, payment date and then, when it's supposed to continue and read all other information, it just stops and goes to next step in main script! Sametime other accounts works just fine and all info are given - that is we have problem with some particular account not the whole of them!
Also when I did debuging I can clearly see that main server is sending all required info and that script is correctly writing that info into adequate variables ready to be readed - but as i said when we came to reading sometimes we have mentioned errors.
We manage to solve this temporarily with simple solution - we are inserting blank prompt (1s or 0.5s timed) before actual variable...and this is the weirdest thing - it plays correctly after that!
So based on this what I wrote:
DOES SOMEONE HAVE SOME KIND OF EXPERIENCE WHY IS THIS HAPPENING IN CCX 8 AFTER MIGRATION? WHAT IS CAUSING THAT PROMPTS DOESN'T BE PLAYED AS IT SHOULD? AND WHY INSERTING BLANK TIMEOUT BEFORE ACTUAL READING OF PROMPT VARIABLE IS SOLVING THE PROBLEM?
Are there some kind of buffers which needs to be modified or something?
Hope that you understand this weird problem - and I'm open to discuss this with all of you who are deep in CCX story...
BR,
Dragan

Hi troyputnam,
It's not necessary a restart. Which folder do you upload the prompt, en_US? If you upload the prompt at a different folder, you will need to specify for every prompt to not look at the default Prompt Folder.
Regards
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

ITunes movies will not play-- prompt for me to authorize the computer

I'm running Mac OS 10.5.8, iTunes 10.6.3, and, if it matters, QuickTime 7.5.5.
My purchased songs work perfectly well.
When I try to play any purchased video content, I get an error message that this computer is not authorized to play this purchase. I'm then prompted to sign in with my Apple ID and authorize the computer, which I do (and indeed, have done many times before). I then get a grey screen, and video controls which show that the movie is playing-- but with no sound, and no video.
This happens with every downloaded TV episode I've tried. I have looked at various suggestions on this forum; I have tried authorizing it with an administrator account, as well as deleting the SC Info folder. I've tried deleting and re-downloading episodes after doing all these things. Nothing seems to work.
Help, please?

I've got the same problem. Can't find the song file on my computer at all. I did delete it from itunes, but when I go to the store it A - says I don't have any purchases, B - when I search for the file it doesn't show any re-download option (shows I own it though) and when I click play it gives the same error, indicating the file is still local.
There are a lot of these threads on itunes support. Obviously Apple doesn't give a flying crap if every thread has responses from people who can't fix it. I've learned my lesson and will never buy anything from Apple again.

TS1424 Incomplete Song/Does not play full length

One of the songs that I downloaded only plays for 30 seconds and then ends when it has not played for the full time, it doenst say it was interupted and i cant find where to re-download if you even can.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Flash does not work correctly in full screen after most recent Firefox update

== Issue
==
Firefox is having problems with certain web sites
== Description
==
Yesterday, firefox updated itself automatically. The "what's new" screen suggested that I update Flash immediately, so I did. I had a little trouble. I eventually uninstalled Flash and re-installed with the latest version, but it is now up to date. Now flash videos will not play properly in full screen. The picture will freeze for a few seconds with the audio still playing, the screen will go blank, then the video will restart from where the audio was when the screen went blank. Sometimes Flash will crash completely and I will have to reload the page to restart the video, even not full screen. Other times I get an error message that my video driver stopped working. I have checked and my video driver is up to date.
== URL of affected sites
==
[http://www.colbertnation.com]; Hulu.com; and others
== Troubleshooting information
==
Application Basics
Name
Firefox
Version
3.6.4
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console
6.0.16
true
Skype extension for Firefox
3.3.0.3971
true
TVU Web Player
2,4,9,1
true
[email protected]
RealPlayer Browser Record Plugin
1.1.1
true
Glasser
3.5.2
true
[email protected]
Java Console
6.0.18
true
Adobe DLM (powered by getPlus(R))
1.6.2.63
true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/ig
browser.startup.homepage_override.mstone
rv:1.9.2.4
browser.tabs.autoHide
true
browser.tabs.warnOnClose
false
dom.max_script_run_time
1800
extensions.lastAppVersion
3.6.4
network.cookie.prefsMigrated
true
places.last_vacuum
1275720932
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
== Firefox version
==
3.6.4
== Operating system
==
Windows 7
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4
== Plugins installed
==
*-2,4,9,1
*getplusplusadobe16263
*np-mswmp
*1.9.0042.0
*Winamp Application Detector
*6.0.12.709
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Adobe PDF Plug-In For Firefox and Netscape
*Default Plug-in
*The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
*Google Update
*Shockwave Flash 10.1 r53
*iTunes Detector Plug-in
*DivX Web Player version 2.0.0.254
*GEPlugin
*3.0.50106.0
*Virtual Earth 3D 4.00090316005 plugin for Mozilla
*Google Updater pluginhttp://pack.google.com/
*Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"

I updated to 3.6.4 and when I went to NetFlix to watch the next show of a series, it said
something like
Installation complete, restart your browser.
I restarted browser, same problem. Restarted comp. Same problem.
I updated Adobe Flash 10.1, still same problem.
But able to watch some vids on other sites, but full screen gave me the big blank white screen with audio only, had to click around in the dark ( so to speak) to find the minimize button.
I did a System Restore to before the Firefox and Adobe updates.
I then did not update Firefox as recommended and went to NetFlix and wellah, i can view the movies again.
And Full Screen is fine.
I then experimented and updated Firefox only, went to NetFlix and got same msg with no viewable shows.
So did a System Restore once more.
Staying at 3.6.3 for a while longer until I know I can watch my movies.
I don't own a TV, so this is my only form of an occasional escape.
I do hope this is figured out soon.
With what I have done, it seems to be Firefox, Not Flash.
Good Luck to us all.

Generated Prompt Does Not Play

I have a script that is set to play a generated prompt and it does not play. I have a variable named balance that is an integer populated with the number 500. The goal is to have the system play back "five hundred dollars" but right now I am just trying to get it to play back "Five hundred or Five zero zero" I am using the create generated prompt step to read the variable balance as a number. The generator type is number, constructor type is number, play full. The argument is name number with value balance and name play full value false so as I understand it, the system should play back "five zero zero" to an output prompt AccountBalance. I then use the play prompt step set to P[AccountBalance] and in debugging, the script passes right over the play prompt step, there are no errors, it just skips over the step and does not play the prompt. The override language is L[en_US]. UCCX 9.0.2
Any ideas?

Without actually seeing your script, it sounds like you're doing most of it correctly. However, you did not specify the output prompt from the Create Generated Prompt step. Because you gave the example: P[AccountBalance], I can already see that this is incorrect. The result of the Create Generated Prompt step would not use the user prompt notation: P[]. If AccountBalance is in fact the resulting prompt from the Create Generated Prompt step, then try simply referencing it in your Play Prompt step as AccountBalance and no as P[AccountBalance].
Also, to play numbers, you don't even need the Create Generate Prompt step:
N[100] == "One Hundred"#[5] == "Fifth"S[601] == "Six Zero One"
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

UCCX single play prompt step for multiple wav files

Hi there!
Is possible to use single 'Play Prompt' step to play a chain of .wav files on UCCX?
For example, have variable chain_audio that can contain different content length
ex:
chain_audio = "P[1.wav] P[2.wav] P[3.wav]"
chain_audio = "P[1.wav] P[2.wav] P[3.wav] P[4.wav] P[5.wav]" etc.
Play Promtp (-Triggering Contact-, chain_audio)
Is it supported?
Thanks

I'm not sure it is possible to call and fill Create Container within Java code. It is possible to setup variables by hand in Create Container Prompt step, like in Play Prompt step.
Parse a String to Array and fill up Create Container Prompt with Array elements manually. In my example i have only 4 elements, but in real world i could have more than 15 elements.
I wish Play Prompt/Create Container was filled automatically with chain of audio files, because it is impossible to know the array size beforehand.

UCCX playing prompt to meetme conference bridge

Hi,
I'm creating a script to be in front of a meetme conference bridge
1) collect meetme extension digits
2) recording caller name
3) if call redirect to meetme not successful: opening the conference by pushing xml to a utility IP Phone
4) then redirect caller to the conference
5) place a new call to meetme extension and play announcement + caller name to the new contact
All is working well except play the announce and caller name
No partition on extensions, same Region and Device-Pool. G711ulaw used
When placing the call to an Ip Phone the playing prompt and caller name works fine
Tried on my lab CUCM: 8.6.2.22900-9 / UCCX: 8.5.1.11003-32 in fact it does work fine only once for the first try after reboot all.
I tried it also on version 10 on dCloud: same issue
Conversations started on this item a few months or years ago I wonder if someone got it to work finally.
Any idea ?

Hi Alessio,
No you have to create an EndUser having device association on the Ip Phone
try this:
java.io.ByteArrayOutputStream baos = new java.io.ByteArrayOutputStream();
// ex: XML=%3CCiscoIPPhoneExecute%3E%3CExecuteItem%20URL%3D%22Key%3ASoft3%22/%3E%3C/CiscoIPPhoneExecute%3E
// ex: XML=<CiscoIPPhoneExecute>\n<ExecuteItem URL=\"Key:Soft3"\"/>\n</CiscoIPPhoneExecute>
String pushXml= xmlToucheMeetMe;
try {
java.net.URL url = new java.net.URL(phoneUrl); // http://10.5.0.202/CGI/Execute
java.net.HttpURLConnection urlCon = (java.net.HttpURLConnection) url.openConnection();
urlCon.setDoInput (true);
urlCon.setDoOutput (true);
urlCon.setUseCaches (false);
urlCon.setFixedLengthStreamingMode(pushXml.length());
urlCon.setRequestMethod("POST");
urlCon.setRequestProperty("Content-Type","text/xml;charset=UTF-8");
// Authentication: user: MeetMe pwd: MeetMe35 chiffré Base64
urlCon.setRequestProperty("Authorization","Basic TWVldE1lOk1lZXRNZTM1");
urlCon.setRequestProperty("Accept", "*/*");
java.io.DataOutputStream output = new java.io.DataOutputStream(urlCon.getOutputStream());
     output.writeBytes(pushXml);
     output.flush();
     output.close();
     java.io.DataInputStream input = new java.io.DataInputStream(urlCon.getInputStream());
     int bufSize = 4096; // buffer size, bytes
     byte[] bytesRead = new byte[bufSize];
     int bytesReadLength = 0;
     while(( bytesReadLength = input.read( bytesRead )) > 0 ) {
         baos.write(bytesRead,0,bytesReadLength);
     input.close();
     baos.close();
} catch (Exception e) {
    e.printStackTrace();
    return null;
return new String(baos.toByteArray());
If this help, please rate

UCCX 8.5 replace system prompts with user prompts not working.

I am running UCCX System version: 8.5.1.11002-22 with the language en_US installed. I am trying to replace the system generated prompts for a telephone number to be the localized voice talent.
1. I have enabled the System > System Parameters > User Prompts override System Prompts is set to enabled.
2. I created the following prompt directory /gen/number/ and /gen/telephone.
3. I uploaded prompts (recorded by UCCX) to both of these directories.
4. Very simple script, accept, get calling number, generate prompt, play prompt, terminate call, end.
5. The generated prompt is always using the default installed system prompts and not playing the user uploaded prompts.
Is a restart of the UCCX engine required for this change to take place?
Thanks
Danny

Hi troyputnam,
It's not necessary a restart. Which folder do you upload the prompt, en_US? If you upload the prompt at a different folder, you will need to specify for every prompt to not look at the default Prompt Folder.
Regards
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

I bought a movie from itunes and it will not play. gives me a prompt to sign into itunes to play, but am already logged in?

I had to wipe and re install Itunes on my mac minni. When I bought the hobbit, it will not play. I get a prompt to sign into Itunes and the movie will not play. I am logged into Itunes and still no luck?

I am having the same trouble

Videos not playing at full speed after uploading to iPhoto

After uploading videos from my Sony Cybershot to iPhoto, the sound will replay at full speed but the video seems to play at halftime, not playing in sync with the sound.
Has anyone else encountered this?
Any solutions?

Apple released a driver that took care of it, so I think all is solved!

Songs do not play in full

Hi, I downloaded some albums on iTunes. However, several songs do not play in full and jump to the next song when not completely finished. How can I fix this?
Thanks

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

Full protected or purchased songs not playing

full protected or purchased songs not playing all the way through.

I have deleted them and re downloaded and they still do not work!!

UCCX 10.5 not playing prompts in full

Similar Messages

Maybe you are looking for