UCCX 7.0 Licensing (QM, CR)

Hi guys, i understand about QM licensing and named users, this are for Recording voice only and archive, but what about CR Licensing? what enable it?  i understand that this enable Search function and Playback... but this must be QM Seat = CR Seat? or can be just for supervisors?
Thank you

Yep QM definitally has the search function as well.
Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide 8.0; search and play starts on page 65.

Similar Messages

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  • UCCX 9.0(2) XML question

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  • UCCX Resource Selection Criteria Question

    Description:
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  • UCCX 8.01

    when integrating uccx with cucm,
    under uccx administration page under unified CM configuration, the option RMCM subsystem is not available.and also the cti ports are not  registed in cucm.
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    kavi

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    2. IPIVR (no More IP QM, IPIVR is used instead of IP QM)
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    Anand
    Please rate helpful posts !!

  • UCCX 10.5 - How many calls can the CUIC database hold?

    I have a 10.5.x 100 user deployment of UCCX (30 user licenses) and was wondering if there is a way to tell how many calls (roughly) it will be able to store before it starts purging old data.  I've found the purge settings (90 months / 80%) but I don't know how to tell how many calls it takes to get to 80% of database capacity.  Has anyone found any documentation on this?  
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  • IVR Downgrade

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    Anand

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