Uccx 7 custom layout - outbound campaigns

hi, i created a custom layout, now how do i make for the outbound campaings use my custom layaout? by default the outbound campaigns are using de OODefault. i can not modify the default because i need this for another outbound campaign also.
thanks

Glenn,
Are all of the contacts and the UCCX server in the US or overseas? I'm not completely sure what you are asking about presenting the call. The dialer in UCCX is not a predictive dialer but instead a presentation based dialer where the agent is presented with the call and then has to disposition it. There isn't a way to change this in UCCX, only in the UCCE product line. Can you elaborate a bit on what you are doing? Also, can you either upload the MIVR logs from the period when you were trying to dial or read through them and see what errors are being presented? These logs are usually pretty easy to read through and you should be able to figure out the exact failure cause.
Regards,
Robert W. Rogier

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