UCCX 8.5 - How do I create a menu option that overwites a prompt?

Hi All,
I'm fairly new to UCCX scripting and have a question about a way to create a menu option that overwrites a prompt.
Here is the situation, we have only one small call center. There are two scripts in play here, one is their production script. Everythign is working fine with that script. The other is a recording script. The call center supervisors would like to be able to call into the recording script and record a prompt that says something like "All agents will be out today, November 1st, until 2pm on a staff luncheon, please call back at 2pm". This would overwrite the welcome prompt on their production script. As you can see from the language above, the message would be different depending on what was going on that day. I actually have this working quite well.
The problem is that when they come back from their luncheon, or from whatever they were doing, they want the ability to revert back to the original opening greeting wav file. The way it's set up now, when they get back from lunch they'd have to re-record the whole opening greeting "Thank you for calling XXX, press 1 to be connected to an agent, press 2...".
It seems like there should be a way, a new menu option in the recording script, that would allow me to revert back to the original recording so they don't need to re-record the opening greeting every time. I've created a new folder in Prompt Managment called "Revert" and placed the orginal opening greeting there. Can anyone give me guidance on what step to insert that would in effect say, if the caller presses 3, copy "Revert/Welcome.wav" to "CallCenter/Welcome.wav"? In this case the "CallCenter" folder contains the production prompts for the CallCenter script.
Thanks,
Josh

Josh,
     I would recommend the following configuration:
          1.) Setup a XML file that has an option called "EarlyClose" or something similar.
          2.) Setup your script with an "IF" that reads in that XML document and looks for "EarlyClose". If it's set, then play the custom closed message. If not, then play the normal message that is never overwritten.
     The second part is to create a second script that has an internal only extension. This would then allow your supervisor to dial in, and put in a PIN. Once this is done, set have the agent record the greeting. Then (and only then) set the "EarlyClose" variable in your XML document. This will prevent the user not getting the new prompt recorded and EarlyClose being set early. You can also setup the script to play back the prompt and then have the end user validate that everything is working right. I would recommend reading through the scripting guides as they have some great infomation on this type of thing and example scripts. I hope this helps you out.
Thank you,
Robert W. Rogier -- UCCE TAC Support Engineer
Cisco, RTP NC.

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regulation_tester_7_loops.vi ‏244 KB

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but I have a few tips for you that might things a bit easier:
- You use local variables excessively which really complicates things. Try
not to use them and it will make your life easier.
- If you flowchart the design (very similar to a dataflow diagram, keep in
mind!) you want to gather data, calculate a value from that data, store the
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"nelsons" wrote in message
news:[email protected]...
> how do I create a 1d array that takes a single calculation and insert
> the result into the first row and then the next calculation the next
> time the loop passes that point and puts the results in thsecond row
> and so on until the loop is exited.
>
> The attached file is work inprogress, with some dummy data sp that I
> can test it out without having to connect to equipment.
> The second tab is the one that I am having the problem with. the
> output array from the replace element appears to be starting at the
> index position of 1 rather than 0 but that is ok it is still show that
> the new data is placed in incrementing element locations. However the
> main array that I am trying to build that is suppose to take each new
> calculation and place it in the next index(row) does not appear to be
> working or at least I am not getting any indication on the inidcator.
>
> Basically what I am attempting to do is is gather some pulses from
> adevice for a minute, place the results for a calculation, so that it
> displays then do the same again the next minute, but put these result
> in the next row and so on until the specifiied time has expired and
> the loop exits. I need to have all results displayed and keep building
> the array(display until, the end of the test)Eventually I will have to
> include a min max section that displays the min and max values
> calculated, but that should be easy with the min max function.Actually
> I thought this should have been easy but, I gues I can not see the
> forest through the trees. Can any one help to slear this up for me.

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