UCCX 8.5 Sticky Agent

Question

I am trying to setup a sticky agent function i.e If the same client  calls the CC within a time period then they'll get the same agent if  he's availible
I have managed to do an external DB write and read but all the info i need is already on the servers informix DB
How do perform a read on my local informix DB from within the script ?
Thank

Answer 1

My preference for this would be SQL since it's faster to get working than all of the xpath and xsl transforms that would be needed.
One other option that is a bit more obscure: You can use a Java hash table stored into a session with a always-known mapping ID. This is probably the most ideal because:
It eliminates any external dependancies.
It will have a smaller footprint in the Java heap than XML documents will.
I suspect it's more efficient than performing all of the xpath logic.
The whole table will self-reset if the session expunges due to inactivity. You'd still need to timestamp specific entries though I suspect. Also don't forget to account for the session not existing and to re-generate it.