UCCX script check "which agents not ready" and turn on MWI

Hi!
Is there a way to check which agents that are "not ready" i.e gather user-id and extension?
Then i want to use this "extension information" to light up the MWI on the "not ready" agents Cisco phones maybe by using unity and ctiports
to turn on the MWI.
OR do i need DB access to the UCCX to gather realtime of the agents name + extension + status?
Somebody tried something similar before?
Thx Mikael

Its new but I like it!
I would database dip back into the UCCX database (find the scheme guides online in the reporting guide) check status and gather all agent ID's / extensions they are logged into.
Then do a for loop and a place call to the MWI number with the correct CSS on the CTI ports to do so... the interesting part is going to be turning them off!
I would say you could make a UCCX thats runs more like a service with an trigger point and a service based TCL script on a router to hit that number every so often to launch it like a service.
Or if your any good at coding you could write a small service and use something like OSIP(C Library) to trigger the MWI points over a custom built SIP trunk into CUCM with the service. Tons of ways to skin a cat depending on your time and knowledge level.
Chad

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Dear All,
We are in the position to provide explanation to the customer about the agent31 - agent not ready details report
I herewith attached the screen shot of report, where i can see not ready duplicated two times as below
reason code as 0 and 20003, and just gone through the explanation for 20003 found as below
20003 - applicable if you are using the Cisco Agent Desktop
If the agent is not in Not Ready state, a request is made toplace the agent in Not Ready state and then a logout requestis made to log the agent out.
But customer doesn't use CAD they use web based customized cti tool.
Please update with clarification or your idea.
with Regards,
Manivannan

Hi,
actually, the report shows what the ICM historical database tables contain - they contain what was written into those tables - ICM writes there whatever it was instructed to.
So if your web based custom agent tool writes 20003 (or anything), then it will appear in the report.
G.

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Before arriving at the Select Resource Step you should Assign the csqId and you should have an int type and call it something like iRsrcLoggedIn (it's initial value will be set to 0). Once that is done, use a Get Reporting Statistic Step (from the ACD folder) to check for Logged In Agents for that CSQ you defined after that use if logic..IF iRsrcLoggedIn == 0 then change the csqId value to the other CSQ/Skill..do a check there if you want and then drop the call into Queue. Let me know if I should show a Screen Capture of this..

Telephony buttons switch to "not ready" and error in ICI_TRACE

Experts,
I'm researching a problem in our PROD environment. A CSR is complaining about their telephony buttons changing from "ready" to "not ready" while in ICweb.
I searched their ICI_TRACE and see this:
Exception     CX_CRM_ICI_EXCEPTION
Message class     1
message number     15
message     Area Code: 1, Error Code: 15
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row number     942
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Hello,
I had it before with UCCX 7.0 and it was a BUG.
check these two bugs in 7.0
CSCtc32123
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CSCsz93333
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Hello
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I found this post:
Go to the SubsystemRMCM.properties file under c:\program files\wfavvid folder. Verify the following setting. Line: agentUnavailRNA=true
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kananga wrote:
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(UCCE) CUIC - Interval Boundary & Agent Not Ready

From the db schema handbook:
NOT_READY: Number of seconds the agent was in the NotReady State with respect to the Media Routing Domain, from the last state change, in NOT_READY state with reason code change, or from the last interval boundary.
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Time=12:10:00 Agent NotReady state transition
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thanks,
will

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UCCX script check "which agents not ready" and turn on MWI

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