UCCX abandoned calls when agents are ready

We are running CME 7.1.3.32900-4 and UCCX Premium 7.0(1)SR04_Build 443. We are having a problem with agents going into reserved state for a call but the call never gets delivered to the agent's phone. Since the call goes unanswered, it is marked "abandoned" and gets dropped even though several agents are ready to accept calls. I did a reboot on the UCCX primary and secondary servers and I also reset the voice gateways. Does anyone have any idea what causes this behavior and how to correct it?

Hello,
I had it before with UCCX 7.0 and it was a BUG.
check these two bugs in 7.0
CSCtc32123
UCCX 7.x Select Resource Step reaches 1000 step max and fails
CSCsz93333
Modifying CSQ variable in the Select Resource Step after queuing a
call
Those two caused a group of agents to go to reserve state for like 60 agents causing the calls to DROP.
these problems resolved in SR4 with ES02 , as i understand you already have the SR4 , so i suggest to opne a TAC so that they can give you the ES .
BTW , this is happened to me before like 1 and half years , i didn't check if there is a later version of SR for the UCCX 7.0 , if there is check the cavateas on the next SR maybe they solved the problem without the need for the ES.
Hope this helps.
Amer

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Hello Aaron,
Thanks for the reply ...
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