UCCX 8 agents wrap up time

Chaps
Has anyone come across a problem whereby after an agent finish's with a call the agent is not made ready automatically after the wrap time has expired.
Agents need to manuelly logon to receive next call.
GG

Hi Graham
From the Supervisor desktop, what reason code do these agents have assigned? A common issue that we hit is agents being Not Ready with "Work Timer Expired". This generally means that they have picked up the handset to dial a number whilst they are in wrap up state - and automatically makes them Not Ready requiring a manual "Ready" operation before they will receive calls again.
HTH. Barry

Similar Messages

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