Wrap-up Time

I have UCCX 9.02, is it possible to add a Button for Wrap up times.
What I want is to basically, at the End the Call Give them 60 seconds (Wrap up Timer) to select a Wrap-Up button to type up there case codes then select End Wrap-up to start recieving calls again.
Currently we give them 600 seconds as the Wrap up timer. some people finish in 60 seconds and others use the full 600 seconds.
we want to have tighter controls over the wrap up times. Is this a viable option in UCCE?
Thanks

I might be missing something but it sounds like you are describing the work button.  It's the folder icon.  In CAD.  You might have to configure it to show up if you don't see it.  The Agent has to press the work button while on an active call, in order to go into work mode post call.  Then go ready manually, or wait for a configured automatic wrap-up timer to expire.
Anthony Holloway
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Similar Messages

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    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>

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    -----Original Message-----
    From: Field, Jim [mailto:[email protected]]
    Sent: Monday, December 28, 1998 7:01 PM
    To: forte users group
    Subject: Forte timer
    I am trying to start a process overnight at a certain time in a forte
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    Jim Field
    (916) 861-1869
    [email protected]
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>
    To unsubscribe, email '[email protected]' with
    'unsubscribe forte-users' as the body of the message.
    Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>

  • UCCE 7.5(8) CAD 7.5.1.59 got blocked in Working Ready state

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    Anthony Holloway
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