UCCX 9.0 during prompt menu dial extension any time

Hello.
I need dial the internal extensions in any time within the script.
Currently the call enters to the script and after welcome message there is a step "GET DIGIT STRING" so that the person that calls enter the four digits of the extension known. This step have four seconds of timeout.
Subsequent to step "GET DIGIT STRING" is located the step "MENU" with 4 choices but we is happening that when the caller dials, for example, the number 2, the system takes it as if outside within the menu and calls are crossing to other option and the call is redirected to internal extensions which starting for 2XXX.
I attach the scritp (.aef file) for analysis.
Best regards.
Ernesto González

I don't have the means necessary to view you script at the moment, but I feel that I have enough information about your request to show you how I handle menus which also have a "dial at anytime" feature.
Variables
String caller_input = ""String transfer_to = ""String extension_operator = "2000"String extension_sales = "2001"String extension_support = "2002"String extension_complaints = "2003"String extension_compliments = "2004"Prompt main_menu = P[main_menu.wav]Prompt extension_dial = P[extension_dial.wav]Prompt invalid_input = P[invalid_input.wav]Prompt try_again = P[try_again.wav]int menu_retry_count = 0int menu_retry_limit = 3int extension_length = 4int menu_option_length = 1
Script
StartAccept (--Triggering Contact--)Set menu_retry_count = 0/* I set the retry here to 0, so that single digit inputs fall to the Timeout branch the first time */Main Menu: caller_input = Get Digit String (--Triggering Contact--, extension_dial + main_menu) Successful Main Menu Validate Input: /* Did the caller enter enough digits to make an extension for us to transfer to? */ If (caller_input.length() == extension_length) True /* You might want to do some basic validation here, but I am going to blindly transfer to the number for this example */ Set transfer_to = caller_input Goto Transfer Caller False /* The user didn't enter enough digits for a transfer, but maybe the pressed a single digit for a menu option */ If (caller_input.length() == menu_option_length) True Switch (caller_input) Option 0 - Operator Main Menu Default Option: Set transfer_to = extension_operator Goto Transfer Caller Option 1 - Sales Set transfer_to = extension_sales Goto Transfer Caller Option 2 - Support Set transfer_to = extension_support Goto Transfer Caller Option 3 - Complaints Set transfer_to = extension_complaints Goto Transfer Caller Option 4 - Compliments Set transfer_to = extension_compliments Goto Transfer Caller Default Goto Main Menu Default Option False /* No valid extension, nor single menu input was given */ Goto Main Menu Failure Timeout Goto Main Menu Validate Input Unsuccessful Main Menu Failure: Play Prompt (--Triggering Contact--, invalid_input) If (++menu_retry_count < menu_retry_limit) True Play Prompt (--Triggering Contact--, try_again) Goto Main Menu False Goto Main Menu Default OptionTransfer Caller:Call Redirect (--Triggering Contact-- to transfer_to) Successful Set Contact Info (--Triggering Contact--, handled) End ...
Anthony Holloway
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