UCCX 9.x Historical reports

Hi
I am experiencing installing the Historical Reports Application on a server running Windows 2003.
Even in compatability mode, the application fails with a message that it is not supported and that it has to be installed on Server 2000, Windows XP or Windows 7.
UCCX Version 7 worked on this exact server without issues.
I have tried doing a fresh install of version 9 and even an upgrade from 7 to 9, but both fail.
thanks              

Are you referring to Cisco Historical Reporting Client (HRC)?
a) This is client (supervisor/manager) application and should be installed on their PC/laptop which is most likely running XP / 7
b) Are you aware of the availability of CUIC in UCCX v9 onwards? That is something to explore and it will automatically elimate any OS dependencies since its web based
Thanks!
-JT-

Similar Messages

  • UCCX 7.x Historical Reporting Licensing

    Hi, is there a limit on the number of historical report users for UCCX 7.x?

    Yes. It depends on the MCS hardware and other sizing metrics. If you are a partner, you should run through the config/sizing tool to understand what value is acceptable. If not, ask your partner to do this before changing the value within System Parameters. HRC takes a significant toll on the server and setting this value carelessly can result in call processing interruptions.
    http://www.cisco.com/en/US/partner/prod/voicesw/networking_solutions_products_genericcontent0900aecd80710427.html

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    All - has the Historical Reporting download been removed from UCCX 10.5, and been replaced with Cisco Unified Intelligence Center?  If so, how do I go about configuring supervisors to access reports?
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    Jaime,
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  • UCCX 8.5 Historical report sql queries

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  • UCCX 8.5 - Historical Reports - Traffic Analysis report and Application Performance Analysis report different calls presented

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  • UCCX 5 HA Historical Reports: Footer message

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    Hi,
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  • UCCX 7.0 historical report for afterhours callcenter

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    Hi
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    Please rate helpful posts..

  • UCCX 7.01 Historical Reporting

    Need a little help on formatting HR reports. My customer exports the icd_agent_state_detail_chart_en_us and the agents names are all overlapping and jumbled up. How can I fix this.

    You'll need the Crystal Reports XI Developer suite (you can get a 30 day free trial). Once you have it you can modify the .rpt files to adjust spacing as desired.

  • Historical Reporting UCCX 8.5 (1)

                       Help Help Help !!!!! Urgent
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    HI Hafiz,
    UCCX 7.0 uses SQL databases to save the historcal data, and UCCX 8.x versions use Informix DB to save the historical data.
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    As part of the restore, you need to install the UCCX 8.5 freshly, and restore the earlier backed up data which will restore your Historical data as well.
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    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851_ug.pdf
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  • UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

    Current State:
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    Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server. 
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    We can simplify this question along these lines
    Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01.  Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software. 
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    I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
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    Is my goal possible while keeping the agent configuration and HR data as it was before?

    I was doing some more research looking at the DB schema for UCCX 8.
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    How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
    Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
    Database table name: Resource
    The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
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  • Not able to generate UCCX Historical Report of one agent

    Dear All,
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    Best Regards,
    Durraze Khan

    Rajesh,
    Put a breakpoint and try to debug the report step by step.
    You will findout the reason very easily.
    Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
    This way, you will findout the cause and can correct is accordingly.
    Thanks,
    Suresh Ganti

  • UCCX 9.0(2) Historical reports

    We recently upgraded to UCCX 9.0(2) and now use the CUIC for historical reports.  So far it seems like a step backwards in terms of ease of use and flexibility in running various reports.
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    Anyone know how to run report to capture the data I am looking for?  Thanks in advance.

    It was working when using together with HRC? By any change it was a customized reporting?
    If not mistaken there was a recent post on how to customize it to only capture calls during office hours and non office hour
    Thanks!
    -JT-

  • UCCX Historical Reporting - Transferred Calls

    Hi All,
    I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
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    As always, thanks in advance.

    What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
    You basically want to tie a UCCX session to the CDR records from the CUCM; if you are familiar with SQL that shouldn't be too much of a challenge. The trick is automating it.

  • UCCX historical reporting

    Hi,
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    In uccx suppose any user is configured as UCCX agent and he is not login in CAD, if user gets call in his ACD extension, will that call detail
    be availabe in uccx historical reporting.
    Regards,
    Dinesh Joshi

    Hi.
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    Anyway, what do you mean that the "user is not an available choice"? Does the user have an account in CUCM?
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  • UCCX Historical Reporting Automated Install

    Does anyone have any pointers on how to automate the install for UCCX Historical Reports?  7.01(504)

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    2) No, there is not. You would need a custom report to produce this if it is important.
    Regards
    Aaron HarrisonPrincipal Engineer at Logicalis UK
    Please rate helpful posts...

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