UCCX 7.0 historical report for afterhours callcenter

We have a UCCX7.0 deployment with a CallCenter that closes at 6:00 PM and open the next day at 7:00AM. Customer wants to get a report of how many calls are they getting after business hours. I know I can get this report in a daily base but is any way to get this info for a whole month instead of running the report 30 times individually?
Thanks,
Oscar

Hi
The three ways I can think of getting this would be:
1) Assuming that you are not sending your out-of-hours calls to the CSQs, you could run the 'Application Performance Analysis' report for the month, then run one of the 'Contact Service Queue' reports to see how many calls go to the queue. The number of calls presented to the application minus the number presented to the CSQ would be the number of calls that are out of hours (assuming there are no other branches the call may go down which result in calls not reaching the CSQ).
2) Run a detailed call-by-call ccdr report for the entire period; export to Excel and then use Excel or Access to filter out the dates/times that you aren't interested in.
3) Write a custom report/stored procedure based on the canned reports that filters out the in-hours times.
Regards
Aaron
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Mohammed,
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[email protected]

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sovannary

To fix this kind of issue we need to check if replication between two server is good or not .
1)Command :- utils uccx dbreplication status (run this command on both the server's
2) If replication is good then check the status of historical datastore from control center
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admin:run uccx sql db_cra select count(*) from agentstatedetail
you can query different tables depending on reports .
you will get ISAM error in executing sql query then reboot the server . If it does not resolved the problem then open TAC case . we need to drop the table and create it again .
If Row's on both server's are not matching then we might need to repair the database.
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I hope this will help you .
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Ravi

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Hi,
I am using UCCX 10.5 Premium. I want to use historical reports for example last week or last month.
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