UCCX Historical Reports client on my pc with two clusters 7x and 9x

I have two separate clusters, a 7x running UCCX 7x and we are building a new 9.1 cluster running UCCX 9x.
Can I install the new 9x UCCX Historical Reporting Client and talk to both clusters?  I don’t think both old and new HRC clients can be installed on same pc, or can they?

Why would you use HRC with version 9.X?  Is CUIC not an option?

Similar Messages

  • Does UCCX 8.5.1 Historical Reporting Client run only with admin rights?

    I installed UCCX 8.5.1 Historical Reporting Client on a Windows Vista machine. When I try to open it as a regular user, it gives me an error message "Unexpected error: Quitting". I can only open it when I log into the machine as administrator. Does anyone know this is the normal behaviour? If so, then every supervisor of my contact center will need to have admin rights in the computer?

    hi,
    The Historical Reports client uses Windows's secondary logon service.  It uses this to run
    the software with the CiscoHistRptUsr when the agent or supervisor is logged into the PC
    with their own account.  This is the service that gives you the Run As option when you
    right click on executables. Check to see if they have this ability on the PC, and make
    sure the "Secondary Logon" service shows as Started in the Windows services (Run -->
    Services.msc)"
    So, on one of the PCs with the issue, look for Secondary Login: Start >Settings >
    Control Panel > Administrative Tools > Services. Scroll down to Secondary Logon and
    verify that this service is started.
    Also, if the service is running, please look for the application, right click on it and
    select "Run as Administrator"
    Hope that helps!
    Thanks,
    Karthik

  • Historical Reporting Client Login Failure - UCCX 7.0(1)

    We're experiencing intermittent login failures with the Historical Reporting Client, extract from the log file below:
    1: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK: Error # 35761 ,Description= Request timed out ,LastDllError= 0
    2: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK:Authentication response was NOT received from (http://<ip address>/histRepWebSrvrComp/histRepClientsServlet)
    3: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
    4: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Authentication response was NOT received from (http://ip address/histRepWebSrvrComp/histRepClientsServlet)
    5: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
    6: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Connection to web server failed due to: 12017 : Operation cancelled
    7: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Connection to web server failed due to: 12017 : Operation cancelled
    8: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
    9: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
    Does anyone know why this may be happening as it's driving the customer mad. User can usually login after a few attempts.
    The authentication timeout is set to 15 seconds, surely this is more than enough time or should we increase the timer?
    Any advice much appreciated.

    Hi Robert
    Thanks for the response and all very good suggestions which should help Chris narrow down his particular issue.
    It's been about a year since we last looked at this so I'd quite forgotten most of the diagnostics we'd done however we did go through most of the same diagnostics ourselves but the resolution was hampered due to the fact we support the telephony/WAN and another third party supports the desktops and LAN infrastructure so after months of to and fro with the customer and their third party (and many, many man hours) we eventually left the risk with the customer and investigations never progressed any further.
    1.) Upgrade to UCCX 7.0SR5.  This is a very stable release of code with few open bugs or caveats against it.
                - Agreed. We also ran into other bugs which required an upgrade.
    2.) Verify that the active NIC is indeed at the top of the bindings order.  Just having it active isn't enough, there needs to be the further test of moving to the top of the bindings order.
                - We did check this.
    3.) Verify that the hosts file on the UCCX server(s) has the external IP and hostname of the server in it.
                - Did this too.
    4.) Check the remote locations to verify that the network is correctly configured, there are no line errors on the WAN circuits, no misconfiguration on the switch/router ports and that QOS is in place across the network.
                - This part of the investigation stalled due to another 3rd party supporting the onsite network however no WAN issues were found.
    5.) Try to take a test system that is on the same network as the one having HRC errors.  See if it's seeing the issues.  If not, progressively move out to other offices/locations until you replicate the issue and then see what has changed.  Something there should hopefully point to the cause of the error.
                - We did this also, using my laptop I connected from various locations and even when using the same network connection as the end user had no problems, we did note the successful connection attempts used a slightly different network route/DNS/WINS however again got nowhere with the third party supporting this aspect of the network.
    6.) Finally, you may want to consider creating external data warehouse servers so that your UCCX servers aren't serving up the HRC data.
                - Not an option for this customer, again this aspect of the service is a different third party on their own network and customer not willing to pay for additional servers for the telephony estate to provide this functionality when they only have a few CCX users.
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    June

  • UCCX Historical Reporting - Transferred Calls

    Hi All,
    I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
    I've gone through the majority of the standard report templates in UCCX Historical Reporting but haven't found anything suitable. I did notice that the "Agent Call Summary" report states the number of transferred called by a particular agent but not the extension the call were transferred to.
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    As always, thanks in advance.

    What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
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  • Can Microsoft SSRS or IBM SPSS be used to customize UCCX Historical Reports?

    Hello,
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    As I have limited knowledge on those products, wondering if someone else can provide some information on this.
    FYI, I posted this on Developers Forum too, still waiting for responses.
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    Kapil

    Hi,
    if you want to keep the Historical Reporting Client provided by Cisco, then I am afraid Crystal is your only option.
    If you don't mind setting up a separate platform, then you can use anything capable of talking to an IBM Informix server.
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  • Historical Reporting Client Schedule Limitations

    I have a customer and they are trying to use the Historical Reporting Client for UCCX to schedule reports for the different departments and upload them automatically to a sharepoint site.  I have been looking to find the limitations of the scheduler in accomplishing something like this.  Does anyone know or has anyone ran into limitations to the following:
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    Max time of reports scheduled?
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    Anyone info on this topic would be greatly appreciated.
    Myron

    I have a customer and they are trying to use the Historical Reporting Client for UCCX to schedule reports for the different departments and upload them automatically to a sharepoint site.  I have been looking to find the limitations of the scheduler in accomplishing something like this.  Does anyone know or has anyone ran into limitations to the following:
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    Max time of reports scheduled?
    Issues with scheduling all reports to run at the same time?  Or do we need to stagger them?
    So I would assume my customer wants to schedule about 200-300 reports a night.  Most will be daily, but weekly and monthly will be thrown in there.  I have the server set to limit the number of connection to 10 (shouldn't be a problem???).
    Anyone info on this topic would be greatly appreciated.
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  • Connection issues of Historical Reports Client over a non-Cisco VPN/third party VPN

    When trying to run the Cisco Unified CCX Historical Reports Client over a non-Cisco VPN, the user receives an error.
    The major failure is the connection problem between Historical Reports Client and Cisco Unified CCX Server.
    Error :
    An error occurred while communicating with web server.
    All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054.
    This works fine when connected to through Cisco VPN .
    Is the third party VPN/ customer's web based VPN blocking the connection between UCCX  server and HRC machine ??
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    Hi Sridhar,
    Also please try accessing the database port 1504 from your client box.
    Reference:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf
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  • Not able to generate UCCX Historical Report of one agent

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    Put a breakpoint and try to debug the report step by step.
    You will findout the reason very easily.
    Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
    This way, you will findout the cause and can correct is accordingly.
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  • UCCX historical reporting

    Hi,
    I have one query regarding uccx reporting.
    In uccx suppose any user is configured as UCCX agent and he is not login in CAD, if user gets call in his ACD extension, will that call detail
    be availabe in uccx historical reporting.
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    Dinesh Joshi

    Hi.
    This post belongs to the Contact Center session.
    Anyway, what do you mean that the "user is not an available choice"? Does the user have an account in CUCM?
    G.

  • UCCX Historical Reporting Automated Install

    Does anyone have any pointers on how to automate the install for UCCX Historical Reports?  7.01(504)

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    1) That report shows the hour period that had the most incoming calls to the whole system. That means all CSQs... what report are you comparing it to? That report may be for a single CSQ that is busy in the afternoon, where the total for the system is higher in the morning.
    2) No, there is not. You would need a custom report to produce this if it is important.
    Regards
    Aaron HarrisonPrincipal Engineer at Logicalis UK
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  • UCCX Historical Report Chart Time Units

    I'm running a UCCX historical report that charts each agent's logged in time in seconds.  I'd like to make the report's chart as easy to read as possible. Is it possible to change that X-axis unit from seconds to hours instead?
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