Does UCCX 8.5.1 Historical Reporting Client run only with admin rights?

I installed UCCX 8.5.1 Historical Reporting Client on a Windows Vista machine. When I try to open it as a regular user, it gives me an error message "Unexpected error: Quitting". I can only open it when I log into the machine as administrator. Does anyone know this is the normal behaviour? If so, then every supervisor of my contact center will need to have admin rights in the computer?

hi,
The Historical Reports client uses Windows's secondary logon service. It uses this to run
the software with the CiscoHistRptUsr when the agent or supervisor is logged into the PC
with their own account. This is the service that gives you the Run As option when you
right click on executables. Check to see if they have this ability on the PC, and make
sure the "Secondary Logon" service shows as Started in the Windows services (Run -->
Services.msc)"
So, on one of the PCs with the issue, look for Secondary Login: Start >Settings >
Control Panel > Administrative Tools > Services. Scroll down to Secondary Logon and
verify that this service is started.
Also, if the service is running, please look for the application, right click on it and
select "Run as Administrator"
Hope that helps!
Thanks,
Karthik

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Historical Reporting Client Login Failure - UCCX 7.0(1)

We're experiencing intermittent login failures with the Historical Reporting Client, extract from the log file below:
1: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK: Error # 35761 ,Description= Request timed out ,LastDllError= 0
2: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK:Authentication response was NOT received from (http://<ip address>/histRepWebSrvrComp/histRepClientsServlet)
3: 28/04/2010 11:58:25 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
4: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Authentication response was NOT received from (http://ip address/histRepWebSrvrComp/histRepClientsServlet)
5: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
6: 28/04/2010 11:58:30 %CHC-LOG_SUBFAC-3-UNK:Connection to web server failed due to: 12017 : Operation cancelled
7: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Connection to web server failed due to: 12017 : Operation cancelled
8: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
9: 28/04/2010 11:59:05 %CHC-LOG_SUBFAC-3-UNK:Login Error | Invalid server name or IP address. Check the server name or IP address and login again.
Does anyone know why this may be happening as it's driving the customer mad. User can usually login after a few attempts.
The authentication timeout is set to 15 seconds, surely this is more than enough time or should we increase the timer?
Any advice much appreciated.

Hi Robert
Thanks for the response and all very good suggestions which should help Chris narrow down his particular issue.
It's been about a year since we last looked at this so I'd quite forgotten most of the diagnostics we'd done however we did go through most of the same diagnostics ourselves but the resolution was hampered due to the fact we support the telephony/WAN and another third party supports the desktops and LAN infrastructure so after months of to and fro with the customer and their third party (and many, many man hours) we eventually left the risk with the customer and investigations never progressed any further.
1.) Upgrade to UCCX 7.0SR5. This is a very stable release of code with few open bugs or caveats against it.
            - Agreed. We also ran into other bugs which required an upgrade.
2.) Verify that the active NIC is indeed at the top of the bindings order. Just having it active isn't enough, there needs to be the further test of moving to the top of the bindings order.
            - We did check this.
3.) Verify that the hosts file on the UCCX server(s) has the external IP and hostname of the server in it.
            - Did this too.
4.) Check the remote locations to verify that the network is correctly configured, there are no line errors on the WAN circuits, no misconfiguration on the switch/router ports and that QOS is in place across the network.
            - This part of the investigation stalled due to another 3rd party supporting the onsite network however no WAN issues were found.
5.) Try to take a test system that is on the same network as the one having HRC errors. See if it's seeing the issues. If not, progressively move out to other offices/locations until you replicate the issue and then see what has changed. Something there should hopefully point to the cause of the error.
            - We did this also, using my laptop I connected from various locations and even when using the same network connection as the end user had no problems, we did note the successful connection attempts used a slightly different network route/DNS/WINS however again got nowhere with the third party supporting this aspect of the network.
6.) Finally, you may want to consider creating external data warehouse servers so that your UCCX servers aren't serving up the HRC data.
            - Not an option for this customer, again this aspect of the service is a different third party on their own network and customer not willing to pay for additional servers for the telephony estate to provide this functionality when they only have a few CCX users.
Regards
June

UCCX Historical Reports client on my pc with two clusters 7x and 9x

I have two separate clusters, a 7x running UCCX 7x and we are building a new 9.1 cluster running UCCX 9x.
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Why would you use HRC with version 9.X? Is CUIC not an option?

Historical Reporting Client Schedule Limitations

I have a customer and they are trying to use the Historical Reporting Client for UCCX to schedule reports for the different departments and upload them automatically to a sharepoint site. I have been looking to find the limitations of the scheduler in accomplishing something like this. Does anyone know or has anyone ran into limitations to the following:
Max number of reports scheduled?
Max time of reports scheduled?
Issues with scheduling all reports to run at the same time? Or do we need to stagger them?
So I would assume my customer wants to schedule about 200-300 reports a night. Most will be daily, but weekly and monthly will be thrown in there. I have the server set to limit the number of connection to 10 (shouldn't be a problem???).
Anyone info on this topic would be greatly appreciated.
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I have a customer and they are trying to use the Historical Reporting Client for UCCX to schedule reports for the different departments and upload them automatically to a sharepoint site. I have been looking to find the limitations of the scheduler in accomplishing something like this. Does anyone know or has anyone ran into limitations to the following:
Max number of reports scheduled?
Max time of reports scheduled?
Issues with scheduling all reports to run at the same time? Or do we need to stagger them?
So I would assume my customer wants to schedule about 200-300 reports a night. Most will be daily, but weekly and monthly will be thrown in there. I have the server set to limit the number of connection to 10 (shouldn't be a problem???).
Anyone info on this topic would be greatly appreciated.
Myron

Connection issues of Historical Reports Client over a non-Cisco VPN/third party VPN

When trying to run the Cisco Unified CCX Historical Reports Client over a non-Cisco VPN, the user receives an error.
The major failure is the connection problem between Historical Reports Client and Cisco Unified CCX Server.
Error :
An error occurred while communicating with web server.
All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054.
This works fine when connected to through Cisco VPN .
Is the third party VPN/ customer's web based VPN blocking the connection between UCCX server and HRC machine ??
Thanks !!!
Shridhar Reddy

Hi Sridhar,
Also please try accessing the database port 1504 from your client box.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf
Hope it helps.
Anand
Pls rate helpful posts !!

Can UCCX 10 / CUIC Provide Historical Reports That Include Email Content?

Hi,
Can UCCX 10 / CUIC provide historical reports that include email content?
Currently I can only see email subject within historical reports, but on supervisor real time you can see email content.
Our customer wants to be able to report historically on email content, as its used for reviews etc.
Thanks in advance.
Mike.

Hi
Having looked at the DB schema I see that only the to/from/subject fields are logged in the database. That's all the would be available to CUIC.
(http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbschema.pdf?mdfid=286265496)
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Hi,
I want to deploy SCCM 2012 R2 clients remotely via PowerShell script running on an admin computer with the following commands :
$Computers = Get-Content C:\Computers.txt
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know if there is a solution to do it from my PS script with admin right bypassing UAC on remote computers ?
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If that's really the road you want to take then this will probably help:
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Create Client copy only with Master data

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we are going for SAP Re-Implementation.
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[TDMS|http://204.154.71.138/images/whiterhino/fp/tstsym5/testdatamigrationserver.pdf]
[TDMS Wiki|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/b43e2b4d-0b01-0010-c191-cba32880cb95?QuickLink=index&overridelayout=true]
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UCCX 7.0 Additional Historical Reports?

Running UCCX 7.0 with Historical report clien 6.6.
I have heard that there are additional historical reports that can be downloaded. The current reports do not seem real adequate. I can't seem to find a report that has a agent + team summary of calls. Does anyone know how I can get my hands on additional reports, create custom reports or maybe know of a specific report that provides agent summary with team totals? Thanks for the assistance.

I do not know of any additional reports that are available.
I am developing custom reports for UCCX 7.0. In order to create custom reports, you need to have Crystal XI, and be able to do some SQL and XML work. Let me know if you have any specific questions about the development process. Chapter 6 of the UCCX HR Administrator and Developer Guide covers custom report development. There are some errors in it, but those are well documented in this forum.
Regards,
Peter

UCCX 8.5 - Customized Historical Reports Application

Hello.
We are implementing a Proof of Concept call center at a client and one of the main concers they have is reporting. After speaking with the supervisors, we've seen that the default reports in HRC will not be adequate, so they would need customized reports.
I know that Cisco recommends Crystal Reports, the supervisors in the call center would like to create reports themselves, as the paramaters that they need to evaluate through reports change rapidly and just want to do create reports on the fly. But as far as we've seen throught in-house testing of Crystal Reports, that for them you need quite a bit of understanding of the UCCX database and databases in general, which the supervisors at the client don't have. So I'm looking for an end user friendly alternative to Crystal Reports.
I've rummugaed around the web a bit and so far I found
SimpliCTI: http://www.simplicti.com/web3/content/view/31/37/
that looks rather promising, but from the documentation that is available on the web it still doesn't look like it would do the job, and of course, cost is also a factor.
So, my question is, does anyone have more info on those two systems and/or know of any application or system that would allow a user that doesn't have an in-depth understanding of the database and relationship of the data to make customized reports, or is the use of Crystal Reports the only (or best) way to do it?
Thank you very much in advanced.
Regards,
Denis Stražar

Yeah, sorry to disappoint but not really. The documented process for creating an HRC report including the ODBC connection, Crystal RPT file, XML files needed for the new RPT file to appear in the HRC, and Informix stored procedure remain unchanged. To do this you would need Crystal Developer 11.5 as well as AGS ServerStudio to create a new stored procedure. None of this is user-friendly.
As for CUIC the story differs slightly. CUIC has some inherent advantages, including the ability to tweak the views of an existing report per-user but developer knowledge is still required to create a new entirely new report. In the case of CUIC you must get a lab/NFR copy of CUIC Premium and install this on a separate server. You then bind that CUIC Premium installation to CCX using ODBC and create the report definition there. You still end up creating a stored procedure on CCX using ServerStudio. When finished you export the report definition file from the CUIC Premium server and import it to the embedded CUIC Standard instance installed with CCX. Only CUIC Premium can build a new report but acutally using Premium in production has something like a $25k cost per-server.
This has been a sore topic; many of us expected the story to improve with CUIC. While it has in many other aspects the concept of report generation remains rather complicated. The BU's viewpoint is that creating reports, and more to the point stored procedures, incorrectly can seriously impact system performance or even corrupt data . They only want the Cisco partner or customers with DBA-level skill sets to be building reports, testing them on non-production environments, and then importing them into production. Presumably the idea was for partners to build and test once, then sell repeatedly.
Please remember to rate helpful responses and identify helpful or correct answers.

Historical Reporting Client issues

Hi,
Cisco Unified CCX Administration - HA Setup
System version: 8.0.2.11002-3
Supervisor PC:
Windows XP SP3
I've client facing some issue with HRC. He seems duplicate entries for few of the agents. He can recall those entries were earlier added/deleted from UCCX but still sees it in HRC.
For example: Agent1 has two entries in HRC. AGENT1 and Agent1. The valid entry is Agent1 as configured in CUCM. The other entry (AGENT1) is not visible anywhere in CUCM or UCCX (Active/Inactive agents).
There are 4 HRC users and they all see the duplicate agent entries.
Another issue is that while running Agent summary or some other report for one of those duplicate agents, HRC throws following error. We've tried putting Agent1 and AGENT1 both entries in HRC but same issue. We know the Agent1 is taking regular calls and there should be reports for that agent. The error is:
"There were no report data to view in the data range selected. Please select a different date/time and try again"
Same agent, when trying to pull in the Agent Summary or some other report for March 2011, HRC throws the follwoing error:
"A runtime error occurred while executing the query. Please check log for more details"
I was suspecting Bug CSCtc79010 but as per the release notes for UCCX version client is running this bug is fixed in that version.
Not sure if Bug CSCtj88620 is causing some issue. The problem description in the bug doesn't match exactly.
I've already done the following but all the above mentioned issues remain there:
1) I've verified the configuration in CUCM and UCCX. The Agent1 is only visible, there is no entry for AGENT1.
2) Disabled/Enabled the UCCX DB Synchronization.
3) Un-installed the HRC on a PC, deleted the HRC folder in Program files and re-installed by downloading the file from UCCX Server directly.
FYI, all other agent reports are being run fine, not suspecting any admin rights/services issue in Supervisor PC.
Would appreciate if anyone can give some more pointers what else can I check?
Thanks in advance,
inner_silence

My issue is on UCCX v7.0.
HRC shows duplicate entries for few agents.
There are duplicate agents, due to changes made in its number or its name. (view image).
There is some file in the server UCCX to save the information to agents after being modified or deleted?
Thanks a lot.
ErnestoG

UCCX 9.0(2) Historical reports

We recently upgraded to UCCX 9.0(2) and now use the CUIC for historical reports. So far it seems like a step backwards in terms of ease of use and flexibility in running various reports.
Our Call Center is open from 7 AM to 7 PM M-F. I want to run a CSQ activity report that shows the number of inbound calls after 5 PM over the last 60 days. Seems fairly straight forward, but have not been able to figure out how to capture this information. I choose the absolute time frame of 4/23/14 to 6/23/14 (60 days) and then choose the starting time as 5 PM and ending time as 11:59 PM. This gives me results that I know are not correct as the volume is extremely high. I believe what the report is capturing is from 5 PM on 4/23 and running through 11:59 PM on 6/23.
Anyone know how to run report to capture the data I am looking for? Thanks in advance.

It was working when using together with HRC? By any change it was a customized reporting?
If not mistaken there was a recent post on how to customize it to only capture calls during office hours and non office hour
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-JT-

UCCx 8.0(2) Historical Report

Hi,
We are running UCCx 8.0(2) in a HA and installed the HR plugin. Can you run Historical Reporting on the backup UCCx server while the primary UCCx server is still on-line?
Thanks,
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In reality, the reports are actually run on the standby server in a HA environment, even though you connect to the primary server in the plugin.

Re: UCCX 8.5. Historical Report how do i change the reporting interval?

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3rd Party, but...
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Does UCCX 8.5.1 Historical Reporting Client run only with admin rights?

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