UCCX prompt localization
Hello,
I'm adopting a script for Lithuanian office and got a problem with prompt localization. UCCX is configured for English and Russan languages, I also created lt_LT language and placed localized prompts there. In UCCX Editor I placed Play Prompt step with P[Welcome] @ L[lt_LT] prompt and in Reactivate Debug I got "user prompt '/opt/cisco/uccx/Prompts/user/lt_LT/Welcome.wav'" exception. I can see and play this file in lt_LT in Prompt Management. Is there any niceties with creating prompt languages? I'm using UCCX 8.5.1
Regards,
Maxim
I think it's a defect, and nothing your are doing wrong, or misunderstanding. In my opinion lt_LT should have worked, just as en_US works. Feel free to open a TAC case to report the trouble. There should even be a button at the top of the right hand column on this very page, to open a case based on this topic.
Anthony Holloway
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Similar Messages
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Hi
I wanted to know can someone tell me how do I start off making a phone prompt for a receptionist in one of our offices.
She wants a prompt so that when you call the main number to the branch you get a prompt saying for example if you want
shipping press 1. If you want sales press 2, and stuff along that line. I've looked in UCCX and I see where other prompts
are stored and I know the lady who will record the prompt but this is what I want to know. Is there like a blank template that
I can send her to record the prompt and once she does do it how do I apply it to the main phone number of the location so that's what
they get when they call the location.Thanks for any help and I look forward to your replys and have a great day.So UCCX does not come with a built-in feature for prompt managment. You will need to build one yourself.
Here's the bare minimum to get you started:
Variables
Document recording = DOC[]User repo_user = USER[aholloway]
Script
StartAccept (--Triggering Contact--)recording = Recording (--Triggering Contact--, P[]) Successful Authenticate User(repo_user, PIN = "12345") Successful Upload Prompt (recording to L[en_US] as "" + new Date().getTime() + "-recording.wav") Successful Unsuccessful Unsuccessful UnsuccessfulTerminate (--Triggering Contact--)End
Do change the user ID from "aholloway" to a real user ID and set the PIN to match it (PIN's are set in CUCM).
What this will do is: you call the trigger, and you will then hear a beep tone. After the beep, you speak your recording, and then press # when finished.
It if worked, you will have a file in your Prompt Repository, in the en_US folder called something like: 138323456789-recording.wav.
You will need to rename it to a friendlier name like: main_menu.wav.
Once you rename the file, you can then start building your Auto Attendant script, and reference this prompt in a variable like so: P[main_menu.wav]
Hope that helps.
Anthony Holloway -
UCCX 8.5 prompts get corrupted and play scratch
I have a uccx prompt that was working fine and it now sounds scratchy and distorted. I've refreshed the prompt, application and script. I can play the wav file and it sounds fine. I've done everything but reboot uccx.
I recycled the prompt a few weeks ago and it worked but tonight nothing seems to help.Hi
How was this prompt recorded?
It sounds like it may be in the wrong format, perhaps post it up here to get it checked.
It should be CCITT u-Law, 8 kHz, 8 bit mono...
Regards
Aaron -
Dear All,
I'm trying to deploy a IVR solution for group of company which are serve by one cucm and using UCCX.
prompt should be as follows.
1- Welcome prompt
2- dial by extension prompt (without press any digit)
3- press "0" for reception
for each company we should have separate welcome prompt and all above 3 steps.
each company have assigned separate PSTN numbers for reception and separate number levels (company A- 3XXX company B-5XXX).
Calls from outside to particular company (currently route only to the reception) should go through above steps and calls in between companies should be just 4 digit dial.
Please help with steps to deploy this kind of scenario.
Thanks,Hi Gergely,
Thanks for your time on this.
I'm reading this document. and couldn't find how to integrate with cucm only for this IVR purpose.
most of the integrating documents I saw for contact center solution (in my situation I don't want agent, supervisor etc..)
I hope I need CTI port with reception extension in cucm to trigger my script.
Please can you share some steps on this integration (I can try for script with your guide)
Thanks. -
Team - I used to have a recording script that would collect prompt number like 345 and record a wavefile 345.wav.
It workd in UCCX7 not in UCCX 8. Is there any path information I need to set correctly for this to work? Will defining a document variable wavfile
doing a Recording step to save to wavfile
and write wavfile document to say
promptnumber + ".wav" work where promptnumber is the collected digits 345? It seems to fail on UCCX8. ThanksUnlike the Windows version where you can see the prompts in wfavvid, in
version 8, they are uploaded to the Repository where they are stored.
Windows release (7.01) versus Linux (Version 8)
They then can be seen in the appadmin under the navigation: Cisco Unified
CCX Administration.
Then Applications\Prompt Management.
NOTE:
Manage prompts. Many applications make use of pre-recorded prompts, stored
as .wav files, which are played back to callers to provide information and
elicit caller response. You must upload these .wav files to the repository
and make them available to the Unified CCX system.
In the Version 8 UCCX, that location for the user prompts is not a path you
will be able to access due to root passwords are needed.
But, the path is Opt\Cisco\UCCX\Prompts\user
Attached are the default scripts for UCCX 8 which can be found on the pc
that has the Editor downloaded.
C:\Program Files\wfavvid_802\Scripts\system\default
Also, make sure you do not have Create file document step ..else you could be running into this bug :
http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCti89552&parentprogram=QDDTS
Thnaks
Ankita -
Changing Auto Attendant Announcements
HI,
I am running UCM 6.0 - how do I change the existing announcements (sorry if this is a dumb question I have "inherited teh system with absolutely no documentation).
Regards,The only announcements that CUCM hosts are those used by the annunciator
service. These are not modifiable in CUCM 6x.
However, since you are referring to an "automated attendant" (AA) I suspect
that you may be referring to either a Unity, Unity Connection, or Unified
Contact Center Express system. These are separate hosts that perform the
functionality you describe. Unity Connection can also run co-resident with
CUCM if you are using CUCM Business Edition.
First, we should find out what is hosting your AA. To do this, identify the
phone number you call to reach the AA. Then search for this number in the
CUCM. Go to Call Routing-->Route Plan Report. Search for the number.
You will see a "Type" column in the output as well as a "Route Detail"
column.
At this point there are plenty of variations. If you find that the number
is a translation pattern then you will need to go to the translation pattern
and find out what the number is translated to. Then go back to the Route
Plan Report and search for the translated number.
Another variation someone could have is a dummy IP phone that is configured
to Call Forward All (CFA) to another number. Find the CFA destination, go
back to Route Plan Report.
If the Route Plan Report results shows a Hunt Pilot, then it is a good
probability we are dealing with Unity or Unity Connection. If you find a
CTI Route Point then there is a good chance you have UCCX in play. However,
a CTI Route Point can also be configured to CFA to another destination. So,
to be sure you would need to check to see if the CTI Route Point is
registered or not. If it is registered, then it is likely UCCX.
OK. After some labor, we are hopefully to the point where you have
identified a registered CTI route point or a Hunt Pilot. If Hunt Pilot,
then you will see a list of line group members in the Route Detail (from
Route Plan Report). Target one of the line group members (you can click on
the Route Detail icons) and find out an IP address for the application that
is controlling the line group member. In either case, you have an IP
address. Connect to the IP address and find out what application and
version you are dealing with.
How you proceed depends on the answer to the above question.
Unity Connection prompt management (applies to CUCM-BE as well):
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/g
uide/7xcucsag150.html
UCCX prompt management:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cr
s/express_7_0/configuration/guide/uccx70ag.pdf
Go to page 249 "Managing Prompts, Grammars, Documents, and Custom Files"
NOTE: Given you have no documentation, there is always a possibility that
you are using a different application than the ones I list above.
HTH.
Regards,
Bill
Please remember to rate helpful posts. -
Maximum length of a prompt which can be recorded in UCCX ver 8.5?
I have a customer who would like to be able to record company announcements via a script in UCCX and have it saved as a prompt. Is there a time limit on the length of a prompt which can be recorded?
Hi.
As i checked just now,there is no problem with 86400 seconds value.
So it depends i think most from your storage usage.
Hope,attached script will be usefull for you.
Good luck. -
Are the prompts for UCCX 7 (windows based) and UCCX 9 (Linux Based) are different ?
There are no default prompts available in the script editor folder of UCCX 9.
I have downloaded some prompts from the internet with .wav format, but those prompts are not working.
Can someone tell me if the prompts are different and if they are really different, where to get those prompts then ?
I have also attached the prompts i have downloaded from the internet.Nope, there's no difference. UCCX uses either G711 or G729 encoded files. You have to encode them first before you upload them. UCCX will not encode them like CUCM does for MOH files. In fact, you can use CUCM's MOH file encoding to encode your files for use within UCCX.
Also, you will not see the system prompts on your workstation where you installed the script editor.
What is it that you are trying to do?
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches. -
UCCX 8.5 not reading prompts correctly
Well this is something deep diving in uccx scripting and prompt reading...anyway I have following setup:
- UCCX 8.5 - migrated to this version from version 5.
In script which we are using there are steps where customer puts some digits (account number for example) - we collect that digits and send them to main server - that server responds with raw message where is information about account (money status, date of last payment, approvable minus on account and date until it's active etc.).
That same script works without problem under CCX 5 and Windows environment - in CCX 8 it works but sometimes, and really sometimes, it doesn't give all prompts as it should. For example - it gives you money status, payment date and then, when it's supposed to continue and read all other information, it just stops and goes to next step in main script! Sametime other accounts works just fine and all info are given - that is we have problem with some particular account not the whole of them!
Also when I did debuging I can clearly see that main server is sending all required info and that script is correctly writing that info into adequate variables ready to be readed - but as i said when we came to reading sometimes we have mentioned errors.
We manage to solve this temporarily with simple solution - we are inserting blank prompt (1s or 0.5s timed) before actual variable...and this is the weirdest thing - it plays correctly after that!
So based on this what I wrote:
DOES SOMEONE HAVE SOME KIND OF EXPERIENCE WHY IS THIS HAPPENING IN CCX 8 AFTER MIGRATION? WHAT IS CAUSING THAT PROMPTS DOESN'T BE PLAYED AS IT SHOULD? AND WHY INSERTING BLANK TIMEOUT BEFORE ACTUAL READING OF PROMPT VARIABLE IS SOLVING THE PROBLEM?
Are there some kind of buffers which needs to be modified or something?
Hope that you understand this weird problem - and I'm open to discuss this with all of you who are deep in CCX story...
BR,
DraganHi troyputnam,
It's not necessary a restart. Which folder do you upload the prompt, en_US? If you upload the prompt at a different folder, you will need to specify for every prompt to not look at the default Prompt Folder.
Regards
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified -
UCCX 7 audio prompts problem - sound distorted
Hi,
We have a UCCX 7 system which holds many IVR prompts, lately we added a new audio prompt to be played if users are waiting in the queue of the IVR.
The prompt is being played normally but at some points of the prompt the sound is a little distorted, it is a music ad, and when the music gets high the sound is some how distored which is not accepted by our management.
The file specifications are like the rest of the prompts which is::
1. Bit Rate= 64kbps
2. Audio sample size= 8 bit
3. Channels = 1 (mono)
4. Audio sample rate = 8khz
5. Audio format = u-law
The codecs of the prompts is G.711.
Apreciate any assistance please, thanks a lot.Hi
No, if you run G729 you will get poor quality music. It's just a function of the way that G729 works.
The option you mentioned makes UCCX run G729 prompts natively - if all communications to/from the UCCX server need to run G729, there's no point sending them out at g711 and having to transcode everyting. Conversely if you mainly use G711, you would have UCCX run G711 prompts so that you don't lose audio quality for no good reason.
If you need good quality, then you can do one of these two things IF your music is just played in between the prompts. If you have prompts created with background music embedded in it then you can't do this:
1) stream the music as G711 from CallManager by ensuring the MoH server is in a region that allows g711 between it and your PSTN gateways on the remote site
2) stream the music as G711 from the local gateway using multicast; there are lots of references on how to do this on this forum and on cisco.com.
If you have background music mixed in with the voice in your prompts, and you need good quality then your only real option is to stop using G729, or start again with voice-only prompts and an MoH solution as suggested above.
Regards
Aaron
Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212 -
Date prompt issue with localization
Hi ,
I am working on localization of Webi reports. In one report we have a date prompt where user have to provide the input date.
If we change the locale to Japanese and try to refresh the report with the default date format of prompt it is throwing error. Is there any way to change the default date format of the prompt when ever we change the locale .
Any idea please help me , its urgent.
Thanks,
SubbuHi,
Kindly refer SAP Note - 1542533.
Regards,
Nakul -
How to find the system default scripts and prompts in UCCX 8.0
Hello everyone,
I have a bit of experience in UCCX 6.0 and just began to use UCCX 8.0. There's a question that where can I find the system default scripts and prompts in 8.0? In 6.0, I can find them in installing directory, but 8.0 is linux based so I can not do that in same way.
Thanks.You can Login to CLI with either root access or remote user access and get default scripts by going to
CD /opt/cisco/uccx/Scripts/system/default
At this point you have to connect to ftp server and move these default script to yoru FTP server.
I hope this helps -
Best Practice Codec for Prompts on UCCX 8.5
Hi
I currently have a UCCX 8.5 cluster on promises with all the prompts with Codec G.711. Also, the UCCX is using the Codec G.711.
The company is requiring to change the system to codec G729 which will allow us to reduce bandwidth consumption as we have all our agents connected remotely over a MPLS Network. In addition to that, we don't local resources for transcoding. The transcoder are centralized in the same place as the CUCM and UCCX Platform.
Therefore, first off, what would the impact on changing the system and the prompts to G729, and secondly, what would be the best practice in this scenario.
I really appreciate any help.
Thanks,
AlexisHi Alexis,
Please check the following post for similar query
https://supportforums.cisco.com/discussion/10732576/design-consideration-uccx
HTH
Manish -
Webbean prompt translation - Text localization
Hi !
I'm working on a specific Oracle screen with JDev 9i. Everything works well but I have to localize all labels depending on the language chosen by the user while login.
It seems that I have different solutions.
For error messages, I used the Message Dictionnary but for webbean prompts I think it's quite annoying to load all the labels with java calls at the screen's loading and I'm looking for a more "sexy" solution.
I read about using attribute sets or lookups but there is no further information, so I don't even know how to do this.
Another question : The majority of the webbeans are binded to oracle attributes. I'd like to know if there is a simple way to get the "Display name" property of the attribute, as the standard does, so that the admin can change the prompts by changing the "Display name" of the appropriate attribute.
Thanks a lot..JNIG,
If I understand the question correctly, then the question is:
1. How to translate a custom OAF page, thats been developed from scratch and hence has no personalization?
- You have to use XLIFFExtractor to get the .xlf format of the file. Here is an example
java oracle.jrad.tools.trans.extractor.XLIFFExtractor like - $APPL_TOP/admin/patch/oracle/apps/fnd/irec/worklist/webui/AdvancWorklistRG.xml
- copy the .xlf file to language specific folder
cp $APPL_TOP/admin/patch/oracle/apps/fnd/wf/worklist/ webui/customizations/site/0/US/AdvancWorklistRG.xlf
$APPL_TOP/admin/patch/oracle/apps/fnd/wf/worklist/webui/customizations/site/0/FR/AdvancWorklistRG.xlf
- Edit the .xlf file, change the <target-language> target value to appropriate language and manually translate all the text in the <target> tags
- now upload both the custom page (use XMLImporter for .xml) and the .xlf file into the MDS (use XLIFFImporter for .xlf). Here is an example of XLIFFImporter
java oracle.jrad.tools.trans.imp.XLIFFImporter -username APPSNAME -password APPSPWD -dbconnection "(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp) (HOST=yourserver)(PORT=yourport))(CONNECT_DATA= (SID=yoursid)))" $APPL_TOP/admin/patch/oracle/apps/fnd/wf/worklist/webui/ customizations/site/0/FR/AdvancWorklistRG.xlf
This way you would translate every displayed text on the page. -
How to setup a whisper prompt in UCCX Script?
Guys
I need some help here.
We have a cisco UCCX setup which was designed and implemented by a vendor. They had the script written. I want to modify that to have a whisper prompt for the agents to hear something before they start their talk.
Is there something that anyone can guide me to tell me what actually has to be done on a script to input this whisper message. I have a prompt for that. But don't know where and what to start with.
Any help is much appreciated.@Gergely : For your first question, the answer it yes. The agent should hear that recording before he does go the customer call.
But the second note what you sent, I don't think that is correct. Because UCCX script supports that. I have pasted a sample below which a whisper prompt works in one of our UCCX script. See below.
Correct me If I am wrong.
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