Changing Auto Attendant Announcements

HI,
I am running UCM 6.0 - how do I change the existing announcements (sorry if this is a dumb question I have "inherited teh system with absolutely no documentation).
Regards,

The only announcements that CUCM hosts are those used by the annunciator
service. These are not modifiable in CUCM 6x.
However, since you are referring to an "automated attendant" (AA) I suspect
that you may be referring to either a Unity, Unity Connection, or Unified
Contact Center Express system. These are separate hosts that perform the
functionality you describe. Unity Connection can also run co-resident with
CUCM if you are using CUCM Business Edition.
First, we should find out what is hosting your AA. To do this, identify the
phone number you call to reach the AA. Then search for this number in the
CUCM. Go to Call Routing-->Route Plan Report. Search for the number.
You will see a "Type" column in the output as well as a "Route Detail"
column.
At this point there are plenty of variations. If you find that the number
is a translation pattern then you will need to go to the translation pattern
and find out what the number is translated to. Then go back to the Route
Plan Report and search for the translated number.
Another variation someone could have is a dummy IP phone that is configured
to Call Forward All (CFA) to another number. Find the CFA destination, go
back to Route Plan Report.
If the Route Plan Report results shows a Hunt Pilot, then it is a good
probability we are dealing with Unity or Unity Connection. If you find a
CTI Route Point then there is a good chance you have UCCX in play. However,
a CTI Route Point can also be configured to CFA to another destination. So,
to be sure you would need to check to see if the CTI Route Point is
registered or not. If it is registered, then it is likely UCCX.
OK. After some labor, we are hopefully to the point where you have
identified a registered CTI route point or a Hunt Pilot. If Hunt Pilot,
then you will see a list of line group members in the Route Detail (from
Route Plan Report). Target one of the line group members (you can click on
the Route Detail icons) and find out an IP address for the application that
is controlling the line group member. In either case, you have an IP
address. Connect to the IP address and find out what application and
version you are dealing with.
How you proceed depends on the answer to the above question.
Unity Connection prompt management (applies to CUCM-BE as well):
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/g
uide/7xcucsag150.html
UCCX prompt management:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cr
s/express_7_0/configuration/guide/uccx70ag.pdf
Go to page 249 "Managing Prompts, Grammars, Documents, and Custom Files"
NOTE: Given you have no documentation, there is always a possibility that
you are using a different application than the ones I list above.
HTH.
Regards,
Bill
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Dear Experts,
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http://msdn.microsoft.com/en-us/library/office/ff326159(v=exchg.140).aspx
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Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

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What if the migrated 2010 users are in the same DB as the system mailbox? I had a similar issue during a migration; http://www.skypeadmin.com/2014/11/10/known-issue-um-automated-attendant-tui-editing-broken-migration/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

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Normally during day the calls go to the Auto Attendant.
During night there is a message.
During the break there is another message.
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Stephan

Hello,
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Thanks,
-john

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can you provide additional details like the model number of the IP phone you are using? are you using SPA400 as well? is the call coming from PSTN or ITSP? can the IP phones dial each other locally?
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hi,
First time encountering this issue with call transfer from AA and MWI.
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Hi,
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Regards
Jagadish G

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