UCCX scripting - play prompt before connecting to agent

Hi All,
We have to create a script, that is playing a prompt before it is connecting to an agent. Our script is working fine, if there is at least 1 free agent, but in case the there are no free agents and the call gets queued the prompt is not played before passing the call to the agent.
The script looks as following:
select resource
selected
    play prompt
    connect
      connected
        end
      failed
        goto start_of_queue
queued
    label start_of_queue
     Call hold
     Delay
     Call unhold
     Goto start_of_queue
Any help would be appreciated!
Cheers,
Attila

Hi Guys,
I have just tested, what Cliff has suggested and it solved my problem. I put an additional "Call Unhold" just before the play prompt statement and the hold music was stopped and the prompt was played out.
I'm not familiar how this discussions are working, but I have another problem. Can I ask it here, or I should open a new one. Anyway, I write my question and I would copy it to a new discussion in worst case. :)
This script works with an external DB, where I'm making some parameter changes and at the end I get an intiger back to from DB. This intiger is converted to a prompt and played out by the script. My problem is, that the number is 8 digit long and I would like play it out in 4 part. Every part would contain 2 digit. I write an example just to make it clear what I want.
I get the following number from the DB: 12345678.
I want to play it out in format 12, 34, 56, 78 not in 12345678.
Thank's guys!
Cheers,
Attila

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Work Flow play prompt before/during agent answer.

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I thought I would share my solution:
Request/Issue
I had a request for a UCCX 7.0(1) Enhanced solution for an Operator. The customer needed the ability to answer the call and then automatically play a greeting like “Welcome to Company X, how may I direct your call?” This is commonly known as “Agent Greeting” and would often times save them from having to say anything.
Notes:
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---->Select Resource (*Uncheck Connect)
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Service Parameter Description:
Party Entrance Tone: This parameter determines whether a tone will play when a party joins or exits a call with more than two parties. The following features play a tone based on this parameter: Barge, cBarge, Conference, Join, and Meet-Me conference. Only those device types that have a builtin bridge, such as the Cisco IP Phone models 7940, 7960, and newer, can play a tone to all parties. When the controlling device is no longer present in the call or lacks the capability, the tone does not play to all parties even if this parameter is set to True. Valid values specify True (play tone) or False (do not play tone).   This is a required field.   Default: True

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Figure 2-99 1Play Prompt Customizer Window—Prompt Tab
Table 2-83 Play Prompt Properties—Prompt Tab
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UCCX scripting - play prompt before connecting to agent

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