UCCX Scripting question

Question

We have a requirement from our client running UCCX version 8.5 to
route calls within a certain time period to the same agent that dealt with the last call
from that specific calling number.  I recognise that this is probably a fairly complex scripting issue,
but it's very pressing nonetheless, and any helpful pointers I could get from an expert
would be most gratefully received.  We are working on a project which will depend on this
feature, and I don't know how to achieve it.  Thanks in advance

Answer 1

Here is everything you need to make this work.  You are very close to the solution.
Also, I will be typing this out as opposed to uploading a script for two reasons:
So that the contents of the script can be searched for
I am on UCCX 8.5 and I realize that if I upload a script, everyone not on UCCX 8.5 will not be able to open it
Script 1 - Trigger 1000
Variables
Session this_session = nullString session_data = ""
Script
StartAccept(--Triggering Contact--)/* The Get Contact Info step grabs a reference to the Session for the Triggering Contact */this_session = Get Contact Info (--Triggering Contact--, Session)Set session_data = "Yippee-ki-yay"/* In the Set Session Info step, you use the context tab to store the session data. *//* The name is a quoted string you make up. I.e., "the_session_data" or "my_secret" *//* For me, I will use the same name as my variable in order to keep it consistent: "session_data" */ /* The value is the variable in your script which holds the value you wish to store.  For me: session_data */Set Session Info (this_session)Call Redirect (--Triggering Contact--, "2000")     Successful     Busy     Invalid     UnsuccessfulEnd
Script 2 - Trigger 2000
Variables
Session this_session = nullString session_data = ""
Script
StartAccept(--Triggering Contact--)/* The Get Contact Info step grabs a reference to the Session for the Triggering Contact *//* In this example scenario, this will be the exact same session as in Script 1. *//* That is because the session is attached to the contact, and not to the script *//* If the caller had hung up, and called script 2 directly, then this would not be the same session *//* In that case, you would have had to create a session mapping in script 1, and then use the Get Session step *//* in this script to try and retrieve a reference to an existing session.  Session only last for 30 minutes by default. */this_session = Get Contact Info (--Triggering Contact--, Session)/* In the Get Sessoin Info step, you use the context tab to retrieve the session data *//* Just like the Set Session Info step, you need to specify the name, and which variable you will hold the value in *//* What is neat here is, the step knows about the names you've typed in previously, and makes them available from a drop down list. *//* However, if your's in not shown, don't panic, just type the name in again, just as you did with the Set Session Info step. */session_data = Get Session Info (this_session, "session_data")/* If the session_data variable (or any variables you use in the Get Session Info step) return null after the Get Session Info step, *//* That means that they were not set (not found) within the session object. */If (session_data != null && session_data.trim() != "")     True          /* We now hold a good value for session_data from the first script.  Yay!  We did it! */     False          /* Oops, something went wrong and now we're left standing in the rain all alone. */End
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.