UCCX stuck in Select Resource ?

Hello,
seem to have a problem "entering" a queue.
If agents are ready, calls are offered to them and debug shows they are never entering the "Queued" part of the Select Resource step.
So no periodical inside queue messages are heard at all.
If all agents are "Not Ready" I can hear the in queue messages.
Any ideas what to look for ?
Thanks in advance.

thats the part of teh script we have in our system. the issue is the prompt keep playing if an agent is in ready mode but not answering their phone. it never gets to the Queue step. it goes to teh queue step only if no agents are in ready mode. my question is if there's a way to play multiple prompts within select resorce step if agents are not answering and their state is ready. any help would be greatly appriciated.
Regards
Mohammad Chowdhury

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Hi.
To work around the inability to play a prompt when resources are available in a Select Resource step with connect set to yes; I have attempted to add this functionality in the script using a connect set to no. A loop counter has been added before the Connect step and a Play Prompt step is triggered occasionally. I realise this causes a resource to be in the Reserved state while the prompt plays, this is acceptable.
The issue I am seeing is that if the Connect step fails, the caller hears a brief pause to the music on hold, before the Play Prompt breaks the music and plays the prompt. This can be confirmed by simply removing the Call Unhold, Play Prompt and Call Hold steps inside the Connect step completely and not intentionally breaking the hold.
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545629: May 14 09:50:37.256 CST %MIVR-SS_TEL-7-UNK:CallID:7 MediaId:6313778/2 Task:26000000054, ConsultCallObserver() has timed out peeking from msgQ
545630: May 14 09:50:37.273 CST %MIVR-SS_TEL-7-UNK:CallID:7 MediaId:6313778/2 Task:26000000054, consult transfer() gets com.cisco.util.msgq.MsgQTimeoutException
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545633: May 14 09:50:37.273 CST %MIVR-SS_TEL-7-EXCEPTION:       at com.cisco.util.msgq.MsgQ.lookUp(MsgQ.java:268)
545634: May 14 09:50:37.273 CST %MIVR-SS_TEL-7-EXCEPTION:       at com.cisco.util.msgq.MsgQ.read(MsgQ.java:118)
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545637: May 14 09:50:37.274 CST %MIVR-SS_TEL-7-EXCEPTION:       at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
545638: May 14 09:50:37.274 CST %MIVR-SS_TEL-7-EXCEPTION:       at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.waitForConsultState(TAPIPortGroup.java:6809)
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Running under UCCX 8.0 SU4 with premium licensing, this is a new script. Any thoughts as to how I can avoid the brief pause to music on hold in this situation? Below is a cut down version of what I am trying to achieve.
Set loopCount = 0
selectResource:
Select Resource (--Triggering Contact-- from contactServiceQueue)
Selected
    Increment loopCount
    If (loopCount % 5 == 0) Then
      True
        Call Unhold (--Triggering Contact--)
        Play Prompt (--Triggering Contact--, queuePrompt)
        Call Hold (--Triggering Contact--)
      False
    Connect (--Triggering Contact-- to contactServiceQueueResource)
      Connected
        Call Unhold (--Triggering Contact--)
        Set Contact Info (--Triggering Contact--, handled)
        End
      Failed
        Goto selectResource
Queued
    queueLoop:
    Call Hold (--Triggering Contact--)
    Delay 45 secs
    Call Unhold (--Triggering Contact--)
    Play Prompt (--Triggering Contact--, queuePrompt)
    Goto queueLoop

''adusa [[#question-1041218|said]]''
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</blockquote>
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