UCCX Trigger Range and Reporting Question

Hello Everyone:
I are using a wildcard trigger so that instead of having 30 triggers to one application, I can just leverage that one trigger. That part is working great, however the issue is that when looking at reports we are only seeing the Wildcard Trigger and not the full extension. Specifically we are looking at the Abandoned Call Detail Activity Report. We want to pull out calls for each trigger as each trigger represents a different location. Is there a way to expose the "Original Called Number" field to get this data? That way the called number will be the range it hit, with the Original Called Number field being the specific location. I'm hoping there is a way to get this data, outside of developing a custom report. Any help would be appreciated - Thanks!
Sean

Sean,
You will need to create a custom report for this.

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Hi,
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DECLARE
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v_process := :RADIO_GROUP31;
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     IF NOT id_null(plid) THEN
          destroy_parameter_list(plid);
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hi gregor13, Thanks a lot for the second suggestion, it worked and I am able to run the form locally now
For the first suggestion, you are right, this is what caused the issue.
But I am still not able to do the report successfully..I am able to open the report but no data appears..
I have defined a parameter list called plid
In the original run_product built in, this parameter list was passed.
Please let me know how can I implement this using the web.show_document.
My code is below, which works except no parameter is passed.I need help in this one please.
DECLARE
     plid paramlist;
     the_param varchar2(15) := 'tmpdata';
     v_process varchar2(10);
v_show_document       VARCHAR2 (2000) := '/reports/rwservlet?';
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BEGIN
     If (:RADIO_GROUP31 in('ROD_REP','RSLB_REP','GEO_IMP','LBL_IMP')
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End If;
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> We are wanting to use the inventory and reports piece to help keep
track
of
> licensing. After doing an inventory the report shows every .exe and
every
> version that was ever installed it seems. Some of the programs that
show
up
> are no longer installed or they have the executable but never ran
it. So
we
> look at it and say user x has this installed when they might not
have it
> installed. Is there a way to JUST get what is actually installed? I
have
> not used ART or Crystal reports, but I would think they would just
help
> organize the information that Zen supplies, so I would think that
ZEN
would
> have to be able to differentiate between what is installed and what
is no
> longer installed, not the report tools. Am I wrong? Will Crystal or
ART
be
> able to seperate this info, or is there anything else that will help
> without having to use a totally different inventory program. Any
input is
> appreciated.

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Hi,
Do you have any specific questions? We'll certainly try to help you, but we won't do your homework for you. That wouldn't help you learn at all.
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Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing)

UCCX Trigger Range and Reporting Question

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