Inventory and reports question

We are wanting to use the inventory and reports piece to help keep
track of
licensing. After doing an inventory the report shows every .exe and
every
version that was ever installed it seems. Some of the programs that
show up
are no longer installed or they have the executable but never ran it.
So we
look at it and say user x has this installed when they might not have
it
installed. Is there a way to JUST get what is actually installed? I
have
not used ART or Crystal reports, but I would think they would just
help
organize the information that Zen supplies, so I would think that ZEN
would
have to be able to differentiate between what is installed and what is
no
longer installed, not the report tools. Am I wrong? Will Crystal or
ART be
able to seperate this info, or is there anything else that will help
without having to use a totally different inventory program. Any input
is
appreciated.

We are having a similar problem. Often, even if the software has been
uninstalled, it still appears on the computer's inventory. Another
problem we have found is that the Zenworks inventory does not always report the version actually being run on the computer. For example,
we
were specifically trying to find out what versions of CorelDRAW we are
using, but we came up with multiple computers running CorelDRAW
version
1.0. Obviously we are not using version 1.0 on any of our computers,
but
no other copy of CorelDRAW was listed as being installed on those
computers. We're preparing to do a physical inventory of these
computers
to find out what's actually there, but do you have any suggestions for
remedying this problem from the remote side of things?
Thanks in advance for your reply.
Sincerely,
Jenny Martens
IT Licensing Administrator
Bob Jones University
> We are wanting to use the inventory and reports piece to help keep
track
of
> licensing. After doing an inventory the report shows every .exe and
every
> version that was ever installed it seems. Some of the programs that
show
up
> are no longer installed or they have the executable but never ran
it. So
we
> look at it and say user x has this installed when they might not
have it
> installed. Is there a way to JUST get what is actually installed? I
have
> not used ART or Crystal reports, but I would think they would just
help
> organize the information that Zen supplies, so I would think that
ZEN
would
> have to be able to differentiate between what is installed and what
is no
> longer installed, not the report tools. Am I wrong? Will Crystal or
ART
be
> able to seperate this info, or is there anything else that will help
> without having to use a totally different inventory program. Any
input is
> appreciated.

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    HI,
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    Best

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