UCCX 8.5 - Custom reports (not using Crystal)
I have a customer requesting a report of the calls per hour per agent...Say I go into the reporting system that I have setup and the person is able to select a date range and queue name, the output should show a series of tables (one for each day) that includes agent name, with the number of calls taken per hour....
can anyone point me in the right direction of a sql statement that would querry the database to do so?
Custom reporting on the UCCX platform can be a real chore, luckily if what you're doing is only a modification of an existing report you can create the new report with minimal hassle.
UCCX primarily uses stored procedures to generating report data, the procedure name and variables it consumes are provided in the report defintions provided with the HRC client (check the installed directory). This is an XML file you can parse.
From there, you may customize to your hearts content and display to whatever interface deemed appropriate.
You may wish to consult both the UCCX Database Schema and Historical Reports developer guide for your partitcular version of UCCX.
HTH,
Tanner Ezell
www.ctilogic.com
Similar Messages
-
Currently in our application, we are using Crystal Report XI R2 for generating the reports. We are in the process of upgrading the Crystal Report to SAP Crystal Reports, developer version for Microsoft Visual Studio (File Version 13.8). I updated that on my machine and all the reports work fine. I didn't have to modify any of the reports.
However when comparing the reports, we found that there are few reports on which the total no. of pages differ from the report displayed using Crystal Report XI R2 vs SAP Crystal Reports, developer version for Microsoft Visual Studio (File Version 13.8). Comparing the reports, it looks all the data that were fit on one page earlier with version XI R2 doesn't fit on the same page with version 13.8, thereby increasing the page counts.
The fonts, page margins everything set on report itself. Nothing being set in the code.
Both the application is using the same report that is pulling the data from the same database. Our application is a web application.
Any suggestion, why this is happening.
Thanks.
SanjayI am not sure what is being compared here?
CRXI R2 designer to CRVS?
CR XI R2 in some version of .NET to CRVS?
CR XI R2 using RDC SDK to CRVS?
Also, is this happening on your development computer or after you deploy?
If you compare the the "Page setup" options dialog between reports that work and those that do not work, do you see any difference?
Is this a web or a win app?
Are you seeing the same issue when viewing and exporting - say export to PDF?
What is the printer driver used and it's version?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter -
How to create custom report plugin using child region report metadata
Hi,
I want to ask for help on how to create custom report plugin using child region report metadata. My idea is to create a child region, a classic report and set the condition to never.
Then i will query the child report metadata from apex view and use it to create a custom report like using jquery jq-grid. Any idea how i can create a process that will use the child report
metadata? I dont know how i can create a process just like how apex work, how apex render report, coz i want it to be control using the standard apex report attribute. This plugin will
render according to the child report attribute.
Is there anybody here had ever done this?Hi Nicolette,
Thanks for the reply. I know where to find the metadata, just asking for idea on how the rendering process will be.
Start from determining column heading, column order until finish rendering the report. The same way how apex
render the classic report.
Previously this imy my rendering process:
FUNCTION GETCOLUMN(P_REGION IN APEX_PLUGIN.T_REGION,
P_PLUGIN IN APEX_PLUGIN.T_PLUGIN,
P_VALUE IN VARCHAR2) RETURN SYS.DBMS_SQL.DESC_TAB2 IS
VSQLHANDLER APEX_PLUGIN_UTIL.T_SQL_HANDLER;
VCOLCOUNT NUMBER;
VCOLNAMES VARCHAR2(2000);
VAJAXIDENTIFIER VARCHAR2(100);
VPAGESIZE TYPEATTR := P_REGION.ATTRIBUTE_04;
VJSCODE VARCHAR2(32767);
BEGIN
VSQLHANDLER := APEX_PLUGIN_UTIL.GET_SQL_HANDLER(P_SQL_STATEMENT => 'select * from s_emp',
P_MIN_COLUMNS => 1,
P_MAX_COLUMNS => 999,
P_COMPONENT_NAME => P_REGION.ID);
VCOLCOUNT := VSQLHANDLER.COLUMN_LIST.COUNT();
FOR I IN 1 .. VCOLCOUNT LOOP
VCOLNAMES := VCOLNAMES || '{name: "' ||
UPPER(VSQLHANDLER.COLUMN_LIST(I).COL_NAME) || '",';
END LOOP;
APEX_PLUGIN_UTIL.FREE_SQL_HANDLER(VSQLHANDLER);
RETURN VSQLHANDLER.COLUMN_LIST;
EXCEPTION
WHEN OTHERS THEN
APEX_PLUGIN_UTIL.FREE_SQL_HANDLER(VSQLHANDLER);
RAISE;
END GETCOLUMN;
So this is how i get the header for my report plugin. The same method is use to get the value / data for each column. This process is work. So now
i want to extend my plugin so that i will use all attributes from the child report to render my plugin. So the column header, column order, all will depend
on the child report. And the column display condition is set, it will also check the condition before render the column. Sounds like i want to reinvent
the normal apex rendering process but this is what i want to achieve.
I need help to find the correct logic for my render process. Don't want too much for starting, just want to render the plugin correctly, same with child report,
same columns alias, column ordering and column conditional display.
Thanks,
akulala -
Can we develop CRM report by using Crystal report?
Dear all expert,
There is a report in CRM PRD which our ABAP programmer had did one which is complicated and invovlving FM and method. but since we had purchase BOBJ, we would like to develop this report by using crystal report. Is it possible?
Thank You.hi Stratos and Ido.
Stratos, i had try to develop 2 report and had figure out on how to do it soon. but now i have another CRM report that need to be done first for the use of marketing meeting next week. The report is 90% done where there is one field which make my report cant be finish. once i put that field into the report, it return me all the values contain in it. This causing other field follow to duplicate as well. The situation is as below:
without that field, my report goes(A B C D is the field header):
A B C D
1 II $ +
2 I % -
The field from table TJ30T(E is the field header):
E
a
b
c
When i try to put the E field into my report:
A B C D E
1 II $ + a
1 II $ + b
1 II $ + c
2 i % - a
2 i % - b
2 i % - c
I had check the linkages, there is only one key linking which is CRM_JEST.ESTAT - > TJ30T.STAT. How to overcome the situation as i mention above?
Thank You. -
I Need some Itractive Reports not using alvs and any other advanced
I Need some Itractive Reports not using alvs and any other advanced topics like include and any other i need simple Intractive reports.
Hello,
Check this sample reports:
Program name Report title
DEMO_LIST_INTERACTIVE_1 Creating Detail Lists
DEMO_LIST_INTERACTIVE_2 List Administration
DEMO_LIST_INTERACTIVE_3 Page Headers in Detail Lists
DEMO_LIST_INTERACTIVE_4 Messages in Lists
If useful reward,
Vasanth -
UCCX 10 CUIC Custom Report (using external data source)
Hi.
We have a customer where we are storing information in an external data source. We would like to built a report and import that report into their UCCX CUIC System in order for the customer to have the new report along side with the UCCX built-in reports. We need to add the external data source to CUIC but I'm not sure if the strip CUIC version of UCCX can allow that. Is that possible?
I know that with CUIC Premium we can add third party data sources into the CUIC. The Premium CUIC NFR allows that and we can create the report but for it to work in UCCX we need to add the external data source to CUIC.
What are my options? If any?
Thanks in advanced,
-JoseHi Jose,
You can basically build custom reports on a standalone CUIC server and import them to the CUIC on UCCX.
But I am not sure if this datasource is continuously polling information from the DB and giving it to the report and if this is possible.
Please refer to the link below for creating the custom reports on CUIC in UCCX:
https://communities.cisco.com/docs/DOC-31936
Regards,
Arundeep -
Can not use crystal reports 2008
Hi All
I m not able to use crystal reports on windows server. I can use it everyehere bt not on the server i dnt know if the problem is bcoz it's a 64bit machine or not.
We are using .Net application.
Thanks in advance.
AnitaHi Anita
Crystal Reports 2008 doesnu2019t have 64 bit support or runtime hence you are getting the attached error.
To run the application with Crystal reports there are two workarounds:
1. Run the IIS under 32 bit mode so that your application will use 32 bit Crystal Reports runtimes.
For this please do the steps mentioned below:
1.When compiling the application in Visual Studio .NET 2008 you will need to force it to 32 bit mode.
You can do this by right-clicking the project name in the Solution Explorer.
2.For VB.NET
Click Compile, then Advanced Compile Options. For the Target CPU drop down box, change it from "AnyCPU" to "x86" then click OK.
3.For C#.NET
Click Build and change the Platform Target option from "Any CPU" to "x86".
Now follow the steps mentioned in the Kbase article from below link:
http://support.microsoft.com/kb/894435
You should then be able to run the application on a 64 bit OS without error.
The second workaround is
To change the references in your web application to CR 10.5 i.e. Crystal Reports basic for Visual Studio 2008. Crystal Reports 10.5 has the runtime for 64 bit machine.
For this:
1. Uninstall Crystal Reports 2008 from your machine.
2. Run the set up file for Visual Studio 2008 (from CD or the installation source that you use).
3. Click on Repair.
4. From the list of components select Crystal Reports 10.5 and click on Next.
5. After the repair is done you should be able to use the application using Crystal Reports.
Hope this helps!!
Regards,
Sourashree -
Custom Report Not fetching values for parameter of report (Valueset not pop
Hi,
I am running custom report on Oracle application R12. This report parameters used standard value set for fetching purchase order number. The value set is not populating any values for the custom report. but for the standard report where this valuse set populating proper result.
It's bit Supprising ...the same valuset populating values for standard reports but not for custom report developed by me.
Value set query using table valueset and getting values from po_headers (View)
ThanksHi All,
Luckily I have been able to rectify the problem !
I tried retrieving the output using LISTCUBE to show the SID of the InfoObject also for which I was unable to get the data. After the report successfully gave the output for those I/O, I checked again I could see the data in the I/O maintain master data !
It worked like magic to me !
But I could guess that since it is a virtual I/O therefore it is not able to retrieve the data from the table directly and is able to do that only after the SID of this I/O is retrieved.
(If a characteristic does not have any master data, the values from the SID table are displayed for the "Values in Master Data Table" mode.)
Closing the thread !
Regards
Shalabh -
Printer- custom report not printing
HI,
Apps 11.5.10.2
RDBMS 9i
Am able to get print from appliaction for stanadard reports.
If i give custom report.. its printing but content is not same as output..
OUTPUT is coming in one line..
%PDF-1.1
1 0 OBJ
<< 0
/Creator (Developer 2000)
etc
ThanksHI,
Am getting output like follwing
Please run the test in (Note: 264118.1 - 11i : Pasta Pasta Printing Setup Test) to verify that PASTA is configured properly.------------- Test Result Summary -------------
Total Tests: 1
Success Count: 0
Error count: 1
Test Names Status
oracle.apps.izu.fnd.diag.FNDPastaDiag Succeeded with Warnings
----------- End Test Result Summary -----------
============= Test Result =============
Test Class Name: oracle.apps.izu.fnd.diag.FNDPastaDiag
Application Code: FND
Group Name: Setup
Status: Succeeded with Warnings
Time: 2010-07-06 11:57:07.0
Time Consumed: 8154
Test Version: 115.8
Tool Version: 115.131
Install Version: Base: none Upgrade: none
Mode: 1
Index: 1
Tested Class Name Tested Class Version
oracle.apps.izu.fnd.diag.FNDRequestIDLov 115.4
oracle.apps.jtf.regress.qatool.base.DBUtility 115.1
oracle.apps.jtf.regress.qatool.base.DiagBase 115.2
oracle.apps.jtf.regress.qatool.base.FileUtility 115.1
oracle.apps.jtf.regress.qatool.base.HRInfo 115.0
oracle.apps.jtf.regress.qatool.base.OSUtility 115.5
oracle.apps.jtf.regress.qatool.base.SessionHelper 115.0
oracle.apps.jtf.regress.qatool.fnd.FNDUtility 115.10
Input Names Input Values
Responsibility ID 50300
Request Id 320444
Diagnostic Test Executed By SYSADMIN
Dependent Class Names
Report:
Oracle Diagnostics Information Product Installation Status and Patchset Level Parameters
Generic Tests Language Information Pasta Driver Settings
Concurrent Node Environment Variables Pasta Viewer Settings to View Bi-Directional Reports Bi-Directional Specific Settings
Retrieving Log and Configuration Files for Support References
Database Information [Top]
Server = rofdbs5
Version = Oracle9i Enterprise Edition Release 9.2.0.6.0 - Production
Name/SID = STAGE
Language = AMERICAN
Character Set = US7ASCII
Application Information [Top]
Release = 11.5.10.2
Application = Projects (275) with status of INSTALLED
Responsibility = RI_Projects Superuser (50300)
MultiOrg Flag = Y
Operating Unit = RI Operating Unit (104)
Security Group = Standard
Oracle Diagnostics Information [Top]
Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed
Patch Oracle E-Business Suite 11i Diagnostic Tools, Nov 2008 - 8.11 (7530017) is installed
Metalink Document Id = 264118.1
Product Installation Status and Patchset Level [Top]
Application Short Name Id Installation Status Patch Level
Application Object Library FND 0 Installed 11i.FND.H
Applications DBA AD 50 Shared 11i.AD.I.6
System Administration SYSADMIN 1 Installed Not Available
XML Publisher XDO 603 Not Installed 11i.XDO.H
4 rows retrieved
Parameters [Top]
Username = SYSADMIN
Responsibility = RI_Projects Superuser (50300)
Request Id = 320444
Generic Tests [Top]
Node Information
Tiers = Admin, Web, Forms, Concurrent
Pasta Executable Version
Version = 3.0.4.0(patch
Oracle Reports Version
Detected version 6.0.8.28.0 is >= expected version 6.0.8.18
Language Information [Top]
Installed Languages
Language Code Installed Flag NLS Language
US Base AMERICAN
1 row retrieved
Database Character Set
Database character set = US7ASCII
Pasta Driver Settings [Top]
Printer Name = CD1230
Printer Style = PORTRAIT
WARNING - Driver PORTRAITHPLJ3-A4 is not defined for pasta printing
ACTION - For pasta printing please modify printer driver PORTRAITHPLJ3-A4 to have FNDPSTAX as program.
Reference: Oracle Applications System Administrator's Guide
Pasta PrintForms
The printforms feature is not used. To insert a company logo or background image in a concurrent report please refer to PASTA 3.0 Release Information
Pasta Configuration File
The pasta executable chooses the non default configuration file defined as a driver argument '-F' using the following rules (in the following order):
1. Configuration file associated to the specific printer
2. Configuration file for all the printers
Current settings
The PASTA variable is not set
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta_CD1230.cfg' does not exist
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' exists
Configuration file in use = /stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg
Concurrent Node Environment Variables [Top]
NLS_LANG Variables
Database = AMERICAN_AMERICA.US7ASCII
OS environment = AMERICAN_AMERICA.US7ASCII
Concurrent Request = AMERICAN_AMERICA.US7ASCII
Pasta Environment Variables
LANG =
PASTA =
IX_PRINTING =
IX_RENDERING =
APPLLCSP Environment Variable for Bitmap Report Printing
APPLLCSP =
Pasta Viewer Settings to View Bi-Directional Reports [Top]
Bi-Directional Mime Type
WARNING - The mime type 'apps/bidi' is missing
ACTION - Create a new mime type as mentioned in the PASTA Users Guide 3.0. See also PASTA 3.0 Release Information
Profile Options
Viewer: Application for Text (FS_MIME_TEXT) = null
Viewer: Text (EDITOR_CHAR) = Browser
Bi-Directional Specific Settings [Top]
The current database character set does not require bi-directional settings
Retrieving Log and Configuration Files for Support [Top]
Adding file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
This test cannot get the IX Library configuration file (ixlib.cfg) because environment variable IX_PRINTING is not set. For more information see note Oracle Reports 6i Setup Guide for Oracle Applications 11i
This test cannot collect the IX Display configuration file (ixlib.cfg) because environment variable IX_RENDERING is not set. See note Oracle Reports 6i Setup Guide for Oracle Applications 11i
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uiprint.txt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/Tk2Motif.rgb' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uifont.ali' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageappl/fnd/11.5.0/reports/HPP.prt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/log/STAGE_rofdbs5/l320444.req' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/out/STAGE_rofdbs5/o320444.out' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Please upload the generated output file (/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip) when creating the service request
References [Top]
Note 239196.1 PASTA 3.0 Release Information
Note 240864.1 Activating and Configuring IX Library
Note 189708.1 Oracle Reports 6i Setup Guide for Oracle Applications 11i
If you are experiencing any issues regarding this diagnostic test, please use Metalink to log an iTAR (Service Request) for product "Support Diagnostics Project" (ID=1332).
If you have any question related to support diagnostic tools (installation, execution, usage or availability), you can ask us using the Support Diagnostics Project forum on Metalink.
We would also appreciate your feedback regarding the usefulness of this test, however, there will be no replies to feedback emails.
Error Message: 0 errors and 2 warnings were found.
Fix Info: Please review the test summary for more information.
============ End Test Result ============ -
Cannot Extract Embedded Font in PDF Report Generated Using Crystal Reports XI
The issue is that sometimes the PDF reports generated by Crystal Report XI are not showing the fonts properly. Arial font is used in the Crystal report template(.rpt file) for field label and data elements. When the report is opened in Adobe Reader, it displays the message - "Cannot extract the embedded font 'AAAAAA+ArialBold'. some characters may not display or print correctly." Other PDF Readers like Foxit show blank spaces instead. I tried to change the font to Courier New, Times New Roman etc but still getting the same message.
The issue is consistent when the application is deployed in Windows server. When deployed in Unix server the issue happens very occasionally. The font files are available and installed in the UNIX box.
Please tell me why this error message is shown and also tell me how to get it fixed.Hi Scot
Just replied to your email re. conf call.
In the meantime.
1st question.
Some of our developers are creating the reports under crystal 2008, while some are 2011.
Could this be a problem, when they are run by the SDK?
Should we upgrade all our developers to crystal 2011?
The version of CR a report is created in should not matter at all. I am 100% certain this is not the issue.
2nd question
When the report is run, to create the pdf... why would it actually embed the font on the pdf?
if they weren't embedded.. wouldn't it just pull up the proper font, if the user's pc had that font on their
pc?
if it does the common fonts aren't embedded, we would just have to worry about the things like
barcode 3 of 9
I can not answer this as that essentially is the way the product is designed. It may look like a limitation, but there are no work-arounds and I would not consider this to be a bug. Perhaps an enhancement, but a pretty faint hope there. And even if, enhancements take very, very low priority and take long, long time before implementation.
3rd question
Would the fonts, just need to be installed on the server? we've seen some indication, that they
also need to be in a java sub-directory
The fonts must be on the server as that is where the report engine does it's work, then the report is streamed to the user's browser. E.g.; there is no work done on the browser. Also, the process must have rights to access the fonts.
One last point. You mention deployment to Linux. Linux is not supported. Please see: SAP Crystal Reports, Developer Version for Microsoft Visual Studio - Supported Platforms
I suspect this is more an issue with CR not working with the framework for Linux.
- Ludek -
How to manually create a Report Layout using Crystal
I am trying to create a new layout using Crystal for my Statements using BP Aging . the out of the box Crystal report for that will not work and it would be easier if i just decide what tables I want to look at. The problem is i am not sure how to set up the parameters so when i print from the aging it will automatically fill in my parameters with the correct information. I have already written the report but when i attempt to print from the Aging report it asks me for my perimeters every time. I tried to look at the out of the box version but it does not even use perimeters so i have no idea how SAP feeds Crystal what information to filter by. I'm using 8.80 PL 16 thank you in advance for any help you can give.
Edited by: Megan Salem on Oct 31, 2011 5:31 PMnot really, The system one all comes from some sort of "pld" table and the only designations are the f-numbers (F_124) and i don't have a clue what those are, and when i try to link what should be an the invoice number to the OINV table other things come back blank even when i use left join. I need some of the information that is provided but i need more than what is currently there so i need the ability to link to the other tables and have it work for every one. (I'm trying to make it more like the dunnung statement only so it can be run at any moment in time and give the exact amount owed.)
-
Z-reports not used...
Hi,
I am involved in a SAP R3 4.6C server where there are 900 custom Z reports. Is there a way by which one can know which Z report is mostly used and the reports that are not used by users.
The idea is to identify if the reports are needed and cleanse the system of unused Z-reports.
Regards,
Anirban.Hi
U can try to use the statistic trx like STAT or ST03: but here u can find out only the data for the last period: it's the last week or the last month, anyway it can't find out the data for whole life of the system, but the stored period is usually not very long.
So if u need to make sure u would analyze the data for a long period, and so run the statistic trx periodically.
Max -
Controlling Access to Certain Reports When Using Crystal Reports Server
Hi,
I was wondering exactly how security is managed when using Crystal Reports Server? Do you assign rights to individual reports via user ids in Active Directory? Or what exactly is used for user authentication? Is it possible to create local accounts? Thanks.Usually access is controlled by permissions which are set in the CMC (BO web admin tool). You can map 3rd party groups from AD or LDAP and then assign permissions to those groups or set up security with built in enterprise groups as well. You may elect to use any combination of the above. For more complex security models there can use database and row level security built into our meta layers called business views and universes.
Regards,
Tim -
SAP CRM Interactive Reporting - Custom reports not working
Hello All,
We have set up C41 step by step in our system (CRM 7.0) .When I try to create a new report, and share it, it gets shared. Till here all is well.
Post this if I try to execute this new custom report (which is just a copy of std report), it doesnt work.
Please advise.
Regards
PriyankaHi,
RE:
it doesnt work.
Could you elaborate problem more detailed?
Denis. -
Hi,
I have a Crystal report based on BW query. When I run the query its using the aggregate and getting me the result with in a minute. But when i run the same query through CR its taking more than 15 mins to complete and its not hitting the aggregate. I am using MDX driver. No free characteristics are used in the report. Kindly help me in this regard to optimize it.
Regards,
Subbu S.Hi ,
IF the query is not hitting the aggregate then from which infoprovider does the OLAP PROCESSOR taking the data . Either the query o/p is getting data from the another aggregate or from parent infocube.
THanx & Regards,
RaviChandra
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