UCES Mimic functionalty

Hi,
We are implementing SAP UCES 6.02(Utility Customer E-Services) which is a java based customer website for Utility Industry. UCES comes with a CSR(Customer Service Rep) Mimic functionality where by a CSR gets to see the same pages on the website as the customer(after logon).
Mimic functionality  does not seem to support the one business partner to multiple contract account mapping as supported by UCES during customer logon and thus currently I see  different results after UCES Logon(as a Customer) and search of Customer by CSR(Mimic functionality).
Has anyone run into this problem? Detailed steps for the workaround or enhancement would be highly appreciated as there is hardly any documentation available for this product.
Thanks,
Deep

Thanks for your response. I will explain the issue:
Out of the box functionality
UCES supports one to one mapping of a Business partner to contract account.
Mimic functionality lets a customer service representative launch UCES from Web I/C(it logs on the CSR in UCES using SSO).In the URL , it adds a request parameter ebppMode="S"(Mimic mode). The first screen that comes up in a mimic mode is a customer search screen where CSR can search for customers using either one of the following:
Business Partner Number(Customer No)
First Name/Last Name
Street ,House No
City.
Enhanced Functionality
With a small enhancement(coding in ABAP) one BP can be mapped to multiple contract accounts. With this enhancement, after logon in UCES , an account switch page comes up which lists all the contract accounts mapped to the business partner. Then the user can select one of the contract accounts and proceed.
Mimic functionality works fine before the enhancement (mapping one BP to multiple CA during logon), but after the enhancement when a BP number is searched in Customer search screen(mimic mode), it fetches multiple account links all pointing to the same account instead of different accounts. The person who did the enhancement(in ABAP) for logon says the mimic cannot work for business partners having multiple contract accounts.
Please let me know if you have run into this problem or if you have any ideas on this.
Thanks,
Deep

Similar Messages

  • SAP UCES (Call Center Search Mode) - Mimic functionality

    Hi,
    We are implementing SAP UCES 6.02(Utility Customer E-Services) which is a java based customer website for Utility Industry. UCES comes with a CSR(Customer Service Rep) Mimic functionality where by a CSR(from CRM Web IC) gets to see the same pages on the website as the customer(after logon).
    Mimic functionality does not seem to support the one business partner to multiple contract account mapping as supported by UCES during customer logon and thus currently I see different results after UCES Logon(as a Customer) and search of Customer by CSR(Mimic functionality).
    Has anyone run into this problem? Detailed steps for the workaround or enhancement would be highly appreciated as there is hardly any documentation available for this product.
    Thanks,
    Deep

    Thanks for your response. I will explain the issue:
    Out of the box functionality
    UCES supports one to one mapping of a Business partner to contract account.
    Mimic functionality lets a customer service representative launch UCES from Web I/C(it logs on the CSR in UCES using SSO).In the URL , it adds a request parameter ebppMode="S"(Mimic mode). The first screen that comes up in a mimic mode is a customer search screen where CSR can search for customers using either one of the following:
    Business Partner Number(Customer No)
    First Name/Last Name
    Street ,House No
    City.
    Enhanced Functionality
    With a small enhancement(coding in ABAP) one BP can be mapped to multiple contract accounts. With this enhancement, after logon in UCES , an account switch page comes up which lists all the contract accounts mapped to the business partner. Then the user can select one of the contract accounts and proceed.
    Mimic functionality works fine before the enhancement (mapping one BP to multiple CA during logon), but after the enhancement when a BP number is searched in Customer search screen(mimic mode), it fetches multiple account links all pointing to the same account instead of different accounts. The person who did the enhancement(in ABAP) for logon says the mimic cannot work for business partners having multiple contract accounts.
    Please let me know if you have run into this problem or if you have any ideas on this.
    Thanks,
    Deep

  • Query to mimic the items tab of the Sales Analysis report.

    Hi there,
    I'm currently looking to create a query that mimics the behaviour of the Sales Analysis report in B1. The items tab of the Sales Analysis report provides all the data I require - the only issue is that I would like to merge this data with some other data regarding current on hand stock quantities etc. and therefore I would like to be able to pull out the query behind the Sales Analysis report.
    I'm assuming this cannot be done and therefore I'm attempting to build a query to replicate the results. The query needs to show Item No, Item Description, Quantity Sold, Sales Amt (in system currency), Gross Profit and Gross Profit % for items within a given period.
    If this can be done relatively easily, can the query then be modified to show all items (including items that haven't sold in the date range) merely with '0' for Quantity Sold, Sales Amt etc. if the item hasn't been sold in the period, and the appropriate figures if each of these columns if the item has sold. I assume some kind of CASE statement can be used to generate this.
    So the query needs to show Item No, Item Description, Current quantity in stock, Quantity Sold, Sales Amt (in system currency), Gross Profit and Gross Profit % for all items within a given date range.
    I hope you can assist me with this problem.
    Thanks
    Grant.

    Hi,
    Thanks Gordon that was exactly what I needed.
    I've been trying to add some additional columns to the query but I'm experiencing some errors and I can't quite tell why.
    Basically, here's the code from another working query I have which I wish to merge into the query you've suggested above:
    SELECT T0.[ItemCode],
    T0.[ItemName],
    T3.[ItmsGrpNam],
    T4.[Name] AS [Sub-Category],
    T5.[Name] AS [Sub-Sub-Category],
    T0.[CardCode] AS [Pref Supplier],
    T6.[FirmName] AS [Brand],
    T0.[U_Range],
    T0.[OnHand],
    CASE WHEN T0.[StockValue] = 0 THEN 0 ELSE T0.[StockValue] END AS [StockValue],
    T1.[Price] AS [PBK GBP Price],
    CASE WHEN T0.[OnHand] = 0 THEN T0.[LastPurPrc] ELSE T0.[StockValue]/T0.[OnHand] END AS [Ave Cost],
    CASE WHEN T0.[OnHand] = 0 THEN T1.[Price]-T0.[LastPurPrc] ELSE CASE WHEN T0.[OnHand] > 0 THEN T1.[Price]-T0.[StockValue]/T0.[OnHand] END END AS [Margin],
    CASE WHEN T0.[OnHand] = 0 AND T0.[LastPurPrc] = 0 THEN 0 ELSE CASE WHEN T0.[OnHand] > 0 AND (T0.[StockValue]/T0.[OnHand]) = 0 THEN 0 ELSE CASE WHEN T0.[OnHand] = 0 THEN (T1.[Price]-T0.[LastPurPrc])/T1.[Price]*100 ELSE CASE WHEN T0.[OnHand] > 0 THEN (T1.[Price]-T0.[StockValue]/T0.[OnHand])/T1.[Price]*100 END END END END AS [Margin %],
    T0.[LastPurPrc]
    FROM [dbo].[OITM]  T0 INNER JOIN [dbo].[ITM1]  T1 ON T0.ItemCode = T1.ItemCode INNER JOIN [dbo].[OITB]  T3 ON T0.ItmsGrpCod = T3.ItmsGrpCod LEFT OUTER JOIN [dbo].[@U_SUBCATEGORY]  T4 ON T0.U_Subcategory = T4.Code LEFT OUTER JOIN [dbo].[@U_SUBSUBCATEGORY]  T5 ON T0.U_SubSubCategory = T5.Code INNER JOIN OMRC T6 ON T0.FirmCode = T6.FirmCode
    WHERE T0.[OnHand] >= 0 and T0.U_Range not in ('E','X')  
    ORDER BY T0.[ItemCode]
    Essentially I just wish to add the fields which are specified in the query above, but not in the query you've already suggested:
    SELECT T0.ItemCode,
    Max(T0.ItemName),
    Max(IsNull(T0.OnHand,0)) 'In Stock',
    SUM(IsNull(T1.Quantity,0)) 'Quantity',
    Sum(IsNull(T1.LineTotal,0)) 'Sales Amt',
    SUM(IsNull(T1.GrssProfit,0)) 'Gross Profit',
    Case WHEN Sum(Isnull(T1.LineTotal,0)) = 0 THEN 0 ELSE
    SUM(IsNUll(T1.GrssProfit,0))/Sum(Isnull(T1.LineTotal,0)) * 100 END 'Gross Profit %'
    FROM dbo.OITM T0
    LEFT JOIN dbo.INV1 T1 ON T1.ItemCode=T0.ItemCode
    LEFT JOIN dbo.OINV T2 ON T2.DocEntry=T1.DocEntry AND T2.DocDate Between [%0] AND [%1]
    GROUP BY T0.ItemCode
    I was hoping it would be fairly straight forward but so far I've had limited success.
    What am I missing here?
    Thanks in advance!

  • Issue on How to mimic Deski document from CMS to local machine, pass parameter, execute and save in a mutiple report format then store in a network drive.

    Post Author: usaitconsultant
    CA Forum: JAVA
    Would you know if there's a way to mimic Deski
    document from BOXI server(CMS) to local machine, pass parameter, execute and
    save in a mutiple report format then store in a local drive or network
    drive? Most examples and tutorials in BO XI R2 I've seen are scheduling while drilling report is for web intelligence only and not desktop intelligence.  Please let me know your ideas. I would really appreciate your help. Thanks.

    Post Author: usaitconsultant
    CA Forum: JAVA
    Hi Ted,
    Thanks for the reply.The file is not available in the server. Though, I checked CMS and I found an instance in history tab and the status is failed with error below. 
                Error Message:
                A variable prevented the data provider Query 1 with BANRRD30 from being refreshed. (DMA0008).When I checked my codes, I found out that the object Im using is for web intelligence data provider. However, I cannot find any documentation and example for passing parameter values in desktop intelligence data provider. Any idea on this? You think this is not suported by Report Engine SDK?Thanks.    

  • Can I mimic a 'slide show' of stills and videos with this technique

    I want to be able to mimic an old fashioned slide show on a Blu-ray disk, except that each 'slide' – I'll call them items – could be a true still, or a still with pan/zoom, or even a short video. Whatever a particular item is, I want to click a button and the show advances to the next item. If the next item is a video, the video pauses on the last frame when it is finished.
    Just like the old magazine full of slides, imagine a folder full of items – some may be stills, some videos. After importing into Encore, setting up the navigation and menus, and then burning to Blu-ray, I want to be able to play them in sequence at the press of the Enter button.
    I'm pretty much a novice with Encore, and to save spending more time reading the manual, I thought I'd ask if I can mimic a slide show in Encore with the technique described below. I got the idea from page 152 of the PDF manual:
    The buttons on a menu are the primary navigation tool for the viewer. They control how the viewer steps through the project. Each button in a menu must lead to another menu, a timeline, a chapter, a playlist, a chapter playlist, or a slide show.
    My limited experience with Encore is to set up a series of videos on a single timeline, and generate one menu with a "Start" button on it. When the Blu-ray starts up, the Start screen appears and stays there until I press Enter. Works well.
    A slide show of stills using buttons only
    So I thought: to generate my old-fashioned slide show (ignore videos for the moment), I would use the buttons themselves as the stills, taking my queue from the quote above: "Each button in a menu must lead to another menu…". My slide show would consist of jumping from one menu to the next. This leads to my first question:
    Q1: Is it possible for a menu to have a full-screen button, call it the Image Button, that is actually the still image that is desired to be shown? So the viewer sees the Image Button, thinks it's the image (which it is), but it is actually a button. When the viewer presses Enter, the button activates and goes to the next menu which also happens to be the next full-screen image. The viewer is jumping from Image Button to Image Button, with the buttons filling the screen and being the actual images.
    A slide show including videos
    To include a video in the slide show, the destination when Enter is pressed would be a timeline with the appropriate video. At the end of this video, the navigation would lead to a menu which has an Image Button of the last frame of the video. The effect is that the video is paused on the last frame, waiting for the user to hit Enter to advance to the next item (still or video).
    If there is an easier way to mimic a slide show of stills and videos, please let me know.

    Stan – I posted 3 years ago in the Keynote Forums (I'm on Mac) about this sort of thing, knowing that eventually I would want to do it. The answer came back then that Keynote might have problems. So I've recently posted again about Keynote, but no responses as yet.
    I expected problems with Encore and welcome some of them. Overcoming problems is the best way to become intimately involved with software.
    I'm glad you asked why I don't just use Powerpoint (or Keynote in my case). Now's my chance to clarify my thoughts:
    Macs do not upscale very well. Sometimes I may want to show part of a DVD. I've tested playing a DVD on my iMac versus on a Oppo BDP93, fed to a BenQ W7000 projector throwing a 3 metre image. There is an obvious difference in image quality because the Oppo, being hardware based, can interpolate in real time as it scales from 576p (PAL) to 1080P. DVD Player on my iMac simply magnifies the image, resulting in obvious pixellation.
    Dissolves and complex effects in Premier challenge any software based h.264 player. I don't like to see decoding artifacts, for example, during a dissolve while a part of the image is also reducing in size, spinning, and disappearing into the distance. An extreme example, but an effect I used once. From my reading of blu-ray player reviews – and from my limited testing – all blu-ray players can easily handle the highest bit rates from a blu-ray disk.
    I don't have a laptop so I'd have to buy one. I'd rather spend the money on a dedicated player if that route turns out to be suitable.
    I don't trust computers for a presentation. Too unreliable. When I was showing multiscreen audio visuals in the 1980s (4-6 projectors), I always had a backup Tascam 4-track with me, back up soundtrack on tape, back up amp, and a backup slide projector. Even had a backup amp in the car. Speakers, well, if one failed I had two there anyway. With digital, to feel comfortable, I'd have to buy a second laptop. A good quality, backup Blu-ray player can be had for $100. And yes, I do have a backup W7000. I don't trust digital projectors either.
    Running a presentation from a laptop always looks amateurish to me. Someone hunched over a tiny screen, fooling around with Windows or OSX. And usually it's all mirrored on the big screen for everyone to see. I'm never impressed. I want to replicate a cinema experience as closely as possible. Darkness, the audience hushed, and up comes the first image.
    Any suggestions about automatically linking a whole heap of menus?

  • Need help on SSO of Portal with SAP UCES.

    I am trying to find some documents/methodologies to establish single sign on between Utility Customer E-Servive (UCES) and SAP Enterprise Portal 7.0.
    UCES is a SAP Provided solution for Utility customers which provides a web front end for customers to check meter reading, intermediate billing, move-ins and move-outs etc. I beleive it also runs on WAS 6.4/7.0 and is Java based.
    Just an URL iView is not enough since it would again ask for password.
    I have thought of integration approach as with a Java application, but for that I need the loging module code of UCES which is not available.
    Did anyone faced similar scenarios? Please help. A detailed explaination would be appreciated.
    Thanks.

    Check if this thread helps: Different applications(SAP EP & SAP UCES) on WAS 6.40=>Log off/on problem?

  • Implementing UCES in SAP ISU- IDES system

    Hi,
    We are interested to implement UCES in SAP ISU - IDES system which we have for our internal competency and Customer POCs/Demos. ( ECC 6 with ISU)
    Could any body please share their experience or knowledge on this, that would be of very helpfull.
    Many Thanks
    Raja

    Hi,
    There is something called UCES - Biller Direct where is there is an Interaction Between SAP Biller Direct and Contract Accounts Receivable and Payable.
    Purpose:You should use SAP Biller Direct if you want to present information about customer accounts in your Internet portal and offer your customers the option of paying bills or of creating inquiries and complaints via the Internet.
    Implementation Considerations : Your customer does not need to install any SAP software to be able to use SAP Biller Direct. All functions can be carried out using a standard Web browser.
    Information on the necessary system requirements and the browsers supported by SAP Biller Direct can be found in the introductory sections of the installation guide.
    SAP Biller Direct consists of an application based on JavaServer Pages. The accounting system runs on a standard application server and is used as the back end for SAP Biller Direct. The transfer of data between the front end and back end is done by RFC and is ensured using the SAP Java Connector (JCO), which you install as part of the SAP middleware.
    Award points if this is found useful.

  • How to mimic Deski document from BOXI server to local machine, pass parameter, execute and save in a mutiple report format then store in a network drive.

    Post Author: usaitconsultant
    CA Forum: JAVA
    To Guru's, Would you know if there's a way to mimic Deski document from BOXI server to local machine, pass parameter, execute and save in a mutiple report format then store in a local drive or network drive? Most examples and tutorials in BO XI R2 I've seen are scheduling while drilling report is for web intelligence only.  Please let me know your ideas. I would really appreciate your help. Thanks. 

    Give Chronosync a go - have been using for over a year and it works great; if you like Syncback you'll like this app.

  • Mimic "show data as percent of row parent" in non-pivot table

    Is it possible to implement or mimic the 'percentage of parent row' functionality, foreseen for pivot tables in obiee 11g, for a 'normal' table?
    We use a rather fixed table, in which no drilling is allowed - conditions are applied by means of prompts and filters. The report is based upon the store dimension, which has as hierarchy: country > cluster > store. We have added a column to represent the 'share' of a store's net turnover in the cluster total. The results looks like:
    country  cluster  store  turnover   share
    =======  =======  =====  ========   =====
    belgium  1        a        20.000   66.7%
                      b        10.000   33.3%
             cluster total:    30.000  100.0%
             2        c        40.000   57.1%
                      d        30.000   42.9%
             cluster total:    70.000  100.0%
    country total:            100.000  100.0%
    holland  3        e        50.000   71.4%
             4        f        20.000   28.6%
             cluster total:    70.000  100.0%
    country total:             70.000  100.0%
    grand total:              170.000  100.0%Instead of all the total levels showing as 100% however, we would like to see each sub-total represented as a percentage of the level above, much like the forementioned pivot table functionality. For the example above that would mean it should look like:
    country  cluster  store  turnover   share
    =======  =======  =====  ========   =====
    belgium  1        a        20.000   66.7%
                      b        10.000   33.3%
             cluster total:    30.000   30.0%
             2        c        40.000   57.1%
                      d        30.000   42.9%
             cluster total:    70.000   70.0%
    country total:            100.000   58.8%
    holland  3        e        50.000   71.4%
             4        f        20.000   28.6%
             cluster total:    70.000  100.0%
    country total:             70.000   41.2%
    grand total:              170.000  100.0%Any advice or idea would be greatly appreciated...

    902360 wrote:
    Hello,
    I'd like to know if there's a way to configure the Pivot Table "Show Data As - Percent of" precision.
    ATM, I have some reports using SR types where one of those are much bigger than the others.. So when the report its generated, it returns something like:
    TYPE A: 99%
    TYPE B: 0%
    TYPE C: 0%
    TYPE D: 0%
    How can I show the other types correct value? Something like number of decimal places...
    Ps: As criteria to this report, I have changed my Data Format to "Number", "Minus: -123" with 15 Decimal Places.
    Thanks,
    RamonYup. Can do. Read this link:
    http://shivabizint.wordpress.com/2008/09/14/changing-the-precession-of-percent-of-columns-in-pivot-table-of-obiee/

  • Is there any documentation for UCES?

    Hi,
    I'm searching and searching for documentation for the "Utility Customer E-Services"-component, but I cannot find anything on the SDN or Marketplace. Can anybody help me with a link for documentation, so that I can configure and also work with this component?
    Thank you
    Silvio Möckel

    Hi
    Please find under this link
    https://websmp108.sap-ag.de/ibc --> SAP for Utilities
    Note 740143 - Composite SAP Note SAP IS-U/Utility Customer E-Services
    Also please tryout the documents in the installation DVD of UCES, you would get all the documents there.

  • How to get apex session id to insert into a table....mimic of a global temp

    Hi,
    I want to mimic the beavior of a global temporary table by using a regular table and feed a column that will contain session id...but i don't get how to obtain the session id in APEX ?
    Any suggestion ?
    Regards.

    You can use the APP_SESSION variable.
    See:
    http://download-west.oracle.com/docs/cd/B32472_01/doc/appdev.300/b32471/concept.htm#BEIEHEJI

  • Mimic SAP Tcode PT03 output screen for work schedule

    Hello
    I have a requirement to create a web dynpro java application which can mimic standard SAP transaction "PT03" output screen.
    i.e. View employee work Schedules..
    Now I do not have any Calender UI element which I can use.
    What could be best approach going forward.
    Please note that creating an IAC iview or SAP Transaction Iview is already out of scope for us because of client constraints...
    Please manage some time to look into this HCM transaction PT03 and advice me how can I mimic this in web dynpro.
    I am concerned about the "View Work Schedule" screen which has a calender type display where information about employee is getting displayed in individual cell of calender.
    Below is screenshot for page I need to Mimic..
    [Screenshot|http://www.freeimagehosting.net/image.php?e387a02d16.png]
    Thanking you in anticipation.

    I didnt' got you Sir....
    You are refering to Java Calender API !
    http://download.oracle.com/javase/1.4.2/docs/api/java/util/Calendar.html
    or there is some webdynpro calender API also...!!
    Well the whole scenario has to work as below...
    1. User will fill in some input form from portal (Web Dynpro java view)
    2. Clicks on submit button...
    3. Webdynpro java application calls an RFC....
    4. Output is rendered in calender format .....or any other format......which is informative enough to user.
    I am not using CE....

  • How do I...Mimic Replacement Path with Query using Customer Variable Exits?

    Hello SDN:
    We are on BW 3.5 SP16.
    We are currently using a replacement path Query(RP) with variables
    to populate a variable in another Query(T).
    The problem we are having is with performance.
    The entry of variables in replacement path Query(RP) is optional (This is necessary there cannot be required values)
    When results from Replacement Path Query are small performance is fine. (e.g. 10 seconds)
    When results from Replacement path query are large performance suffers. (e.g. 1+ minutes)
    Users are free to leave the replacement path variables empty resulting in a large set of data to be replaced. This is the worst performance case.
    We would like to discover a way to conditionally execute the replacement path query. That is if users do not enter values for the replacement Query(RP) variables do not execute the replacement path query(RP).
    Does anyone know if this is possible within reason and in customer exit space?
    We have reviewed the situation from all angles and the requirement for the replacement path FUNCTIONALITY and the freedom for the user to leave variable values blank remains.
    I've been searching and reading SDN and SAP notes for about a week and do not find threads which address this situation.
    We are also exploring Customer variable exits to mimic replacement path functionality
    (different topic subject="How do I...Mimic Replacement Path with Query using Customer Variable Exits?")
    Any help will be appreciated
    Many thanks
    David Schuh

    My appologies-I posted this message with the wrong subject. I will repost it with appropriate subject.
    dave schuh

  • SAP ISU UCES - Utility Customer E-services

    Hi Folks,
    We are using CRM IC Webclient and UCES for a SAP ISU and CRM implementation for a utility company. I have following queries to start with.
    1. I understand that UCES works on Java/JSP and can work standalone as well as via EP. Please share documentation as to how to get UCES up and running in both scenarios.
    2. There are certain things which can be done via CRM IC Webclient as well e.g Move-in and Move-out. How would this be different from UCES apart from the fact that it is being created by the customer service agent in the former and by the customer in the later.
    3. Is there a cookbook for development/configuration for UCES ? If so please share.
    Thanks ahead,
    Regards,
    Yuvaraj

    Hi,
    Good day experts,
    iam working on variant programming which is EA88 T.CODE. I've created YAVGCONS variant for avg.consumption which is ISU_YAVGCONS But it goes to short dump. thats why i've created another ISU_YAVGCONS1 For ea00 t.code. when iam execute the ea00 t.code which is under Debug mode. New function module is not triggering? Why? and can i delete old one or else anything i hve to do?
    Plz give me solution
    regards,
    kk

  • Need info about UCES with Portal

    Could you kindly provide some presentation and links (not to SMP because I do not have the ID) about UCES?
    Thanks with points.

    Christy,
    UCES is a SAP Provided solution for Utility customers which provides a web front end for customers to check meter reading, intermediate billing, move-ins and move-outs etc. I beleive it also runs on WAS 6.4/7.0 and is Java based.
    check these links
    http://www.sap.com/industries/utilities/pdf/BWP_Cust_Eservices.pdf
    http://help.sap.com/saphelp_crm50/helpdata/en/96/8a2a41b108f523e10000000a155106/frameset.htm
    http://www50.sap.com/businessmaps/5A56480965474C01BC596D656E1BBE37.htm
    Thanks
    Bala Duvvuri

Maybe you are looking for